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JuiceboxJuiceboxSan Francisco, CA

Manager, Customer Success

Front-line manager leading a Customer Success team responsible for renewals and expansions for mid-market and enterprise accounts. Requires 5+ years CS/AM/Sales experience with 2+ years managing revenue teams.

215k – 315k/yr
On-site5+ YOECustomer Success

About the role

You Will

  • Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
  • Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
  • Be a player-coach: Jump into complex renewals and expansions, helping CSMs navigate stakeholders, pricing, and negotiations.
  • Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
  • Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.

You Have

  • 5+ years in Customer Success, Account Management, or Sales, including 2+ years managing a revenue-owning team.
  • Proven success leading teams that consistently exceed GRR, NRR, and expansion targets.
  • Strong commercial instincts with a track record of coaching others to improve.
  • A builder who has introduced processes and programs that measurably improved a CS organization.
  • High standards, high accountability, and a coaching style that elevates team performance.
  • Executive presence with customers, cross-functional partners, and senior leadership.

Skills

Customer SuccessAccount ManagementSalesTeam ManagementGrrNrrForecastingPipeline ManagementRenewalsExpansionsQbrSuccess PlanningCross-Functional Collaboration

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