Client Delivery Specialist

Responsibilities

• Provide operational and administrative support to multiple Client Success Leads.
• Manage assigned operational projects and support cross-functional initiatives from planning through completion.
• Coordinate priorities, timelines, and deliverables while following established processes and escalating questions as needed.
• Maintain accurate client information and identify and correct data-quality issues.
• Prepare client reports and segment client data for communications, events, and business reviews.
• Resolve client issues and inquiries routed through Member Support and Billing, engaging appropriate stakeholders when needed.
• Build cross-functional relationships to streamline processes and support client and member outcomes.

Requirements

• 1+ years of experience in operations, project coordination, customer success, administration, or a related field.
• Ability to organize multiple tasks and deadlines while maintaining accuracy and following established processes.
• Strong written and verbal communication skills.
• Ability to collaborate effectively across teams.
• Extreme attention to detail, sound judgment, initiative, and customer-centered communication.

Nice-to-haves

• Experience at a high-growth company or startup.
• Experience in digital health, healthcare, benefits, or a related industry.
• Familiarity with client-success, customer relationship management, project-management, reporting, or data-segmentation tools.
• Experience preparing reports, maintaining operational data, or supporting process improvements.
• Experience developing client-facing materials.

Compensation & Benefits

• $80,000–$120,000 annual salary.
• Medical, dental, and vision coverage.
• Gender-affirming care, family and fertility planning support, and travel reimbursements for healthcare access.
• Traditional or Roth 401(k) options with a 2% company match.
• Learning and development stipend.
• Discounted company stock through an ESPP.