Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.
Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams in a warehouse/manufacturing setting. Manage worker onboarding, scheduling, performance, issue resolution, and relationship building while driving account growth.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
Own and execute complex customer onboardings for Haus's incrementality and causal marketing mix modeling (cMMM) platform. Manage data connections, custom KPIs, troubleshooting with SQL/Retool, partner with Product/Data/Science/Engineering teams, and apply AI to improve processes. Requires 2+ years SaaS customer-facing experience, preferably in technical implementation.
Partner Success Manager responsible for managing strategic relationships with large accounting firms, driving GustoPro adoption, providing strategic advisory, and scaling partner success programs. Requires 6+ years in partner/account management or customer success with enterprise clients, strong accounting ecosystem knowledge, travel willingness, and daily AI workflow integration.
Customer Success Manager responsible for end-to-end customer onboarding, adoption, retention, and expansion at an AI company serving the construction industry. Requires 3+ years SaaS CS experience, strong relationship management, and data-driven approach; construction vertical knowledge is a plus.
Customer Success Manager responsible for client onboarding, driving value, building relationships, and identifying growth opportunities for a portfolio of mid-market hospitality technology clients. Requires 2-3 years in account management or customer success in B2B SaaS, plus a bachelor's degree.
Manage complex data feed onboarding for institutional Addepar clients. Requires 5+ years client-facing FinTech experience, professional Spanish proficiency for technical communications, and strong stakeholder management skills.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB journeys. Maximize lifetime value, retention, and revenue realization through strategic advisory, business reviews, cross-functional coordination, and product influence while mentoring team members.
Alliance Concierge supporting property management partners with on-site product rollout, AI adoption, training, change management, and ongoing relationship building. Requires 3-5 years in implementation, customer success or operations, strong travel willingness, and embedded partnership mindset.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and 100% travel willingness within the DC region.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly within Texas.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Own and execute Okta's Customer Advisory Board program end-to-end, including strategy, recruitment, meeting design, feedback synthesis, and cross-functional coordination with Product, Marketing, and Sales. Requires 7+ years in B2B tech customer marketing/advocacy with strong executive presence and project management skills.
Lead a high-volume Commercial Customer Success team at Ramp to drive post-sale activation, onboarding, and adoption for small businesses across finance products. Requires 4+ years B2B SaaS experience and 2+ years managing CS/ops teams, with strong data-driven and cross-functional skills.
Manage a book of Stripe enterprise customers to drive retention, growth, and satisfaction. Deliver business reviews, payments insights, and act as a trusted advisor while partnering with sales and technical teams.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Drive end-to-end implementation and adoption of Pave's compensation platform for HR/Finance customers. Requires 2+ years SaaS customer-facing experience, strong project management, technical skills (JSON, SQL, APIs), and stakeholder management.
Client Success Partner manages a large portfolio of strategic restaurant tech accounts at SpotOn. Drives retention, adoption, and expansion through scalable campaigns, data-driven insights, and cross-functional collaboration in a hybrid, low-touch environment.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Own customer onboarding, activation, training, and expansion for GovSignals' AI government contracting platform. Configure workflows, drive measurable ROI for contractors or agencies, and relay feedback to product/roadmap. Requires 3+ years in CS/PS/Implementation at B2B SaaS plus government contracting knowledge.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Own a book of enterprise customers as primary post-sale contact at Rasa. Drive onboarding, adoption, renewals, expansions, and value realization for conversational AI platform while managing escalations and forecasting retention.
Post-sales technical advisor for education institutions, driving AI adoption, deployment, use case identification, and value realization with OpenAI's platform. Requires 8+ years in technical customer success or consulting roles with deep GenAI and integration expertise.
Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
Manage a team of 10-12 Member Success Managers at Collective, owning daily operations, coaching, queue health, and economics to deliver high-value proactive support for self-employed members' financial services. Requires 5+ years client-facing success experience, 1-2 years people management, comfort with tax/financial concepts, data-savviness, and AI familiarity.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
Senior Customer Success Manager supporting AI-native customers with production inference workloads on Crusoe's cloud platform. Own strategic relationships, provide technical guidance on model deployment/Kubernetes/GPU optimization, monitor performance metrics, and advocate for customer needs to influence product roadmap.
Lead and scale the SMB Customer Success team at Nooks.ai. Hire, coach, and develop CSMs managing high-volume portfolios; own scaled playbooks, KPIs (GRR/NRR), data-driven retention/expansion, and player-coach quota while providing product feedback.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.
Own end-to-end success for government accounts at an AI-powered SaaS company, driving adoption, retention, expansion, renewals, and strategic partnerships while acting as the voice of the customer internally. Requires 4+ years Customer Success experience in fast-growing SaaS, strong account management, communication, and stakeholder navigation skills.
Customer Success Manager responsible for driving retention, growth, and value realization for a portfolio of Checkr accounts. Manage projects, act as customer voice, collaborate on renewals, and use AI to improve efficiency. Requires 2-5 years client-facing experience and strong account management skills.
Lead a Tier 2 Money Advanced Care team of 10-12 handling complex banking, disputes, and money movement escalations for Gusto customers. Requires deep expertise in financial services, payroll, coaching, and driving AI/automation-driven continuous improvement.
Manage relationships and drive adoption, retention, and growth for SMB customers at a risk intelligence SaaS platform. Requires 2+ years in customer success or account management, strong communication, and experience with CRM tools like Salesforce.
Customer Success Manager responsible for owning strategic mid-market relationships at AlertMedia. Drive adoption, retention, expansion through QBRs, consultative guidance, risk management, and cross-functional collaboration while managing data in Gainsight and Salesforce.
Lead success, retention, and expansion for AlertMedia's highest-value strategic accounts. Build executive relationships, drive renewals and growth, mitigate risks, and advocate for customer needs while managing a CS team.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.
Implementation Specialist managing end-to-end onboarding and conversions for 401(k) plans on the Gusto platform. Requires 4+ years experience, strong client-facing skills, and deep knowledge of SaaS/Finance/Retirement plans to guide sponsors through complex processes.
Guide luxury real estate clients through website onboarding and launch as primary point of contact. Manage high-volume projects, run client calls, translate vision to internal teams, and ensure timely delivery with exceptional service. 0-2 years experience in client operations or implementation required.
Act as a strategic technical advisor to ClickUp customers, leading onboarding, driving AI and platform adoption, optimizing workflows, and ensuring long-term success, retention, and expansion through consultative relationship management.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.
Customer Success Manager owning clinician onboarding, training, engagement, and operational workflows for an AI home health platform. Requires 3-8 years customer-facing/ops experience, fast learning of clinical processes, strong communication, detail orientation, and data comfort in a fast-paced startup.
Serve as the primary on-site liaison between Traba's workforce, client leadership, and internal teams in a warehouse/manufacturing setting. Manage worker onboarding, scheduling, performance, issue resolution, and relationship building while driving account growth.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
Own and execute complex customer onboardings for Haus's incrementality and causal marketing mix modeling (cMMM) platform. Manage data connections, custom KPIs, troubleshooting with SQL/Retool, partner with Product/Data/Science/Engineering teams, and apply AI to improve processes. Requires 2+ years SaaS customer-facing experience, preferably in technical implementation.
Partner Success Manager responsible for managing strategic relationships with large accounting firms, driving GustoPro adoption, providing strategic advisory, and scaling partner success programs. Requires 6+ years in partner/account management or customer success with enterprise clients, strong accounting ecosystem knowledge, travel willingness, and daily AI workflow integration.
Customer Success Manager responsible for end-to-end customer onboarding, adoption, retention, and expansion at an AI company serving the construction industry. Requires 3+ years SaaS CS experience, strong relationship management, and data-driven approach; construction vertical knowledge is a plus.
Customer Success Manager responsible for client onboarding, driving value, building relationships, and identifying growth opportunities for a portfolio of mid-market hospitality technology clients. Requires 2-3 years in account management or customer success in B2B SaaS, plus a bachelor's degree.
Manage complex data feed onboarding for institutional Addepar clients. Requires 5+ years client-facing FinTech experience, professional Spanish proficiency for technical communications, and strong stakeholder management skills.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB journeys. Maximize lifetime value, retention, and revenue realization through strategic advisory, business reviews, cross-functional coordination, and product influence while mentoring team members.
Alliance Concierge supporting property management partners with on-site product rollout, AI adoption, training, change management, and ongoing relationship building. Requires 3-5 years in implementation, customer success or operations, strong travel willingness, and embedded partnership mindset.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and 100% travel willingness within the DC region.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly within Texas.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Own and execute Okta's Customer Advisory Board program end-to-end, including strategy, recruitment, meeting design, feedback synthesis, and cross-functional coordination with Product, Marketing, and Sales. Requires 7+ years in B2B tech customer marketing/advocacy with strong executive presence and project management skills.
Lead a high-volume Commercial Customer Success team at Ramp to drive post-sale activation, onboarding, and adoption for small businesses across finance products. Requires 4+ years B2B SaaS experience and 2+ years managing CS/ops teams, with strong data-driven and cross-functional skills.
Manage a book of Stripe enterprise customers to drive retention, growth, and satisfaction. Deliver business reviews, payments insights, and act as a trusted advisor while partnering with sales and technical teams.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Drive end-to-end implementation and adoption of Pave's compensation platform for HR/Finance customers. Requires 2+ years SaaS customer-facing experience, strong project management, technical skills (JSON, SQL, APIs), and stakeholder management.
Client Success Partner manages a large portfolio of strategic restaurant tech accounts at SpotOn. Drives retention, adoption, and expansion through scalable campaigns, data-driven insights, and cross-functional collaboration in a hybrid, low-touch environment.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Own customer onboarding, activation, training, and expansion for GovSignals' AI government contracting platform. Configure workflows, drive measurable ROI for contractors or agencies, and relay feedback to product/roadmap. Requires 3+ years in CS/PS/Implementation at B2B SaaS plus government contracting knowledge.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Own a book of enterprise customers as primary post-sale contact at Rasa. Drive onboarding, adoption, renewals, expansions, and value realization for conversational AI platform while managing escalations and forecasting retention.
Post-sales technical advisor for education institutions, driving AI adoption, deployment, use case identification, and value realization with OpenAI's platform. Requires 8+ years in technical customer success or consulting roles with deep GenAI and integration expertise.
Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
Manage a team of 10-12 Member Success Managers at Collective, owning daily operations, coaching, queue health, and economics to deliver high-value proactive support for self-employed members' financial services. Requires 5+ years client-facing success experience, 1-2 years people management, comfort with tax/financial concepts, data-savviness, and AI familiarity.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
Senior Customer Success Manager supporting AI-native customers with production inference workloads on Crusoe's cloud platform. Own strategic relationships, provide technical guidance on model deployment/Kubernetes/GPU optimization, monitor performance metrics, and advocate for customer needs to influence product roadmap.
Lead and scale the SMB Customer Success team at Nooks.ai. Hire, coach, and develop CSMs managing high-volume portfolios; own scaled playbooks, KPIs (GRR/NRR), data-driven retention/expansion, and player-coach quota while providing product feedback.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.
Own end-to-end success for government accounts at an AI-powered SaaS company, driving adoption, retention, expansion, renewals, and strategic partnerships while acting as the voice of the customer internally. Requires 4+ years Customer Success experience in fast-growing SaaS, strong account management, communication, and stakeholder navigation skills.
Customer Success Manager responsible for driving retention, growth, and value realization for a portfolio of Checkr accounts. Manage projects, act as customer voice, collaborate on renewals, and use AI to improve efficiency. Requires 2-5 years client-facing experience and strong account management skills.
Lead a Tier 2 Money Advanced Care team of 10-12 handling complex banking, disputes, and money movement escalations for Gusto customers. Requires deep expertise in financial services, payroll, coaching, and driving AI/automation-driven continuous improvement.
Manage relationships and drive adoption, retention, and growth for SMB customers at a risk intelligence SaaS platform. Requires 2+ years in customer success or account management, strong communication, and experience with CRM tools like Salesforce.
Customer Success Manager responsible for owning strategic mid-market relationships at AlertMedia. Drive adoption, retention, expansion through QBRs, consultative guidance, risk management, and cross-functional collaboration while managing data in Gainsight and Salesforce.
Lead success, retention, and expansion for AlertMedia's highest-value strategic accounts. Build executive relationships, drive renewals and growth, mitigate risks, and advocate for customer needs while managing a CS team.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Lead and build the Customer Success function for a healthcare data platform startup, focusing on enterprise Value-based Care customers. Own revenue growth through retention, expansion, KPIs, and cross-functional collaboration while building and managing a team.
Implementation Specialist managing end-to-end onboarding and conversions for 401(k) plans on the Gusto platform. Requires 4+ years experience, strong client-facing skills, and deep knowledge of SaaS/Finance/Retirement plans to guide sponsors through complex processes.
Guide luxury real estate clients through website onboarding and launch as primary point of contact. Manage high-volume projects, run client calls, translate vision to internal teams, and ensure timely delivery with exceptional service. 0-2 years experience in client operations or implementation required.
Act as a strategic technical advisor to ClickUp customers, leading onboarding, driving AI and platform adoption, optimizing workflows, and ensuring long-term success, retention, and expansion through consultative relationship management.
Support high-growth SMB customers in a pooled model handling onboarding, risk mitigation, renewals, and expansions from a shared inbox. Run webinars, track signals across hundreds of accounts, and leverage AI tools like ChatGPT to scale operations. Requires 6mo-2yrs customer-facing experience, strong organization, and comfort with live presentations.