Leads high-visibility customer escalations, executive communications, cross-functional process improvement, and team development. The role requires strategic leadership, project management, data literacy, and 10+ years of experience in high-growth technology environments.

Supports small business owners through payroll and HR onboarding while diagnosing tax and compliance issues, managing customer interactions, and identifying expansion opportunities. The role requires at least one year of high-volume sales or customer service experience plus consultative communication and practical AI use.

Leads OpenAI’s Americas executive-engagement portfolio, team, operating model, and customer-facing programs. The role requires 10+ years of experience, strong commercial judgment, and the ability to scale high-touch executive experiences while preserving strategic customization.

Leads an onsite customer service team across fulfillment center sites, using performance metrics, quality programs, and process improvements to improve merchant experience. Requires a bachelor's degree or equivalent, 5+ years in customer service or operations, and 3+ years of people management.

Manages and grows relationships with automotive dealership partners through onboarding, product implementation, training, account health monitoring, and renewals. Requires automotive dealership or automotive technology experience, strong relationship skills, and extensive travel.

Manages dealership partnerships for a B2B SaaS platform, leading onboarding, implementations, training, retention, renewals, and account growth. Requires automotive dealership or automotive technology experience, strong relationship and negotiation skills, and extensive travel.

Own strategic client relationships, outcomes, executive engagement, renewals, and expansion for an enterprise SaaS portfolio. The role requires 7+ years of enterprise client-facing experience, commercial ownership, technical curiosity, and familiarity with marketing technology and AI.

Manages Corporate and Enterprise SaaS accounts, driving adoption, renewals, expansion, and measurable business value. The role combines commercial ownership, customer implementation oversight, executive stakeholder engagement, and bilingual French-English communication.

Leads and scales a team of Technical Architects supporting enterprise customers from onboarding through retention and expansion. Requires 8–10 years in client-facing or technology-focused roles, people-management experience, and deep expertise in enterprise implementations, APIs, databases, and data integration.

Own a mid-market merchant portfolio for a B2B SaaS business, driving retention, renewals, expansion, and product adoption through consultative account management. The role requires 3+ years of customer success or account management experience, strong data-driven prioritization, and cross-functional collaboration.

Guides strategic enterprise customers through multi-year cloud adoption and security transformation, connecting Wiz’s platform to business outcomes, increasing adoption, and identifying expansion opportunities. Requires 6+ years in customer success, account management, or another strategic customer-facing role.

Manages a large SMB customer portfolio through onboarding, adoption, support, renewals, and expansion while using customer data to improve outcomes. Requires B2B SaaS customer-success and sales-domain experience, strong communication, and familiarity with sales engagement tools.

Manages enterprise customer relationships, driving adoption, retention, renewals, and growth through payments insights, business reviews, and cross-functional advocacy. Requires 7+ years in client-facing enterprise relationship management and the ability to lead technical conversations.

Leads a Customer Success team serving complex Greater China accounts, owning strategy, revenue growth, operations, hiring, and team development. Requires 12+ years in customer success, account management, or sales, including 3–5 years managing people.

Leads strategic customer transformation programs in supply chain and manufacturing, owning executive relationships, value realization, adoption, and cross-functional delivery. Requires 10+ years of strategy consulting experience and strong transformation, change management, analytical, and leadership skills.

Provides in-home care for older adults, supports new client starts, and guides other caregivers across the Pittsburgh area. Requires at least four years of professional caregiving experience, reliable transportation, and availability for full-time hours.

Own and scale Drata’s customer education function by building the Academy, launching an administrator certification, and integrating learning across Digital Customer Success. The role requires 5+ years in B2B SaaS education or instructional design, LMS expertise, certification experience, AI fluency, and strong data-driven program ownership.

Supports B2B SaaS healthcare clients through chat and email, improves support workflows and knowledge resources, and translates customer feedback into product improvements. Requires rehab-clinician experience, strong troubleshooting and communication skills, and a bachelor's degree.

Manages enterprise healthcare AI accounts end-to-end, driving onboarding, renewals, expansions, and customer health through check-ins, QBRs, and cross-functional collaboration. Requires 5+ years in customer success or technical account management with strong technical fluency and growth track record.

Own retention, renewals, and expansion for a high-volume EMEA customer portfolio through scaled engagement, data-driven health management, and consultative customer success. Requires 3+ years in customer success, account management, or renewals within enterprise SaaS, legal technology, or consulting.

Owns strategic enterprise customer relationships through onboarding, adoption, renewal, and expansion. The role requires 7+ years of SaaS/B2B customer-facing experience, executive relationship management, measurable retention and upsell results, and CRM proficiency.

Own strategic health system partnerships, serving as the primary executive and clinician-facing relationship leader while driving adoption, retention, and expansion. The role requires strong healthcare knowledge, customer-facing experience, technical aptitude, and excellent communication skills.

Manages outsourced customer-service partners and service performance, driving operational quality, strategic initiatives, reporting, and continuous improvement. Requires 8+ years in customer service or operations, extensive BPO partner management, Mandarin and English fluency, and APAC-based availability.

Manages outsourced customer-service partners and service performance for Airbnb’s global delivery organization, combining operational oversight, crisis management, stakeholder leadership, and data-driven continuous improvement. Requires 8+ years in customer service or operations, BPO/partner-management experience, and Mandarin and English fluency.

Manages outsourced customer-service partners and language operations, driving performance, quality, process adoption, and continuous improvement. Requires 8+ years in customer service or operations, deep BPO partner-management experience, Mandarin and English fluency, and strong analytical skills.

Leads partner and service performance for customer service delivery, driving operational excellence, analytics, continuous improvement, and crisis response. Requires 8+ years in customer service or operations, deep BPO or partner-management experience, and Mandarin and English fluency.

Own enterprise customer adoption, renewals, and expansion across Central and Eastern Europe for an AI platform. The role requires 7+ years in Customer Success or Account Management, commercial quota ownership, technical fluency with AI agents, APIs, and SDKs, and Polish and English fluency.

Leads User Well-Being enforcement operations spanning child safety, mental health, abuse and exploitation, and age assurance. The role manages review teams and partners cross-functionally to scale workflows, improve detection systems, monitor risks, and meet reporting obligations.

Leads and builds Braintrust’s post-sales organization across professional services, technical account management, and enablement. The role combines hands-on customer delivery with team scaling, retention and expansion ownership, operational design, and executive partnership across Sales, Finance, Customer Experience, and Engineering.

Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.

Leads complex ecosystem and innovation programs for pharmaceutical customers, bridging business strategy, clinical development, data, and technology. Requires 8+ years in consulting or strategic advisory work, strong life sciences knowledge, executive communication, and experience driving multi-stakeholder transformation programs.

Leads and scales Ema’s global customer delivery function, personally sponsoring strategic enterprise deployments and establishing repeatable practices for go-live, adoption, stabilization, and value realization. Requires 12+ years in enterprise delivery and strong technical fluency with production AI systems.

Owns long-term relationships, adoption, renewals, and outcomes for mid-market healthcare customers using an AI medical scribe product. Requires 5+ years in SaaS customer success or related services, healthcare workflow knowledge, technical proficiency, and strong stakeholder-management skills.

Leads Sprig’s Customer Success organization across CSM and CSE teams, owning retention, adoption, expansion, customer health, and strategic customer outcomes. Requires 8+ years in B2B SaaS or enterprise Customer Success and 3+ years of leadership experience.

Manages end-to-end implementation and adoption of HR, payroll, benefits, and IT products for customers. Requires bilingual English and Spanish proficiency, SaaS implementation or customer experience experience, project management skills, and strong cross-functional collaboration.

Supports partner relationships, business reviews, administrative requests, reporting, and client education while helping drive retention and repeat business. Requires 1–3 years of client-facing experience, strong communication and organizational skills, and proficiency with office productivity tools.

Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.

Leads and builds Collective’s integrated Member Experience organization, designing tiered support and success coverage, automation-assisted service, intervention systems, and performance metrics. Requires 8+ years leading customer-facing service functions and strong expertise in scaling high-trust operations.

Leads strategic customer success for Yubico’s highest-value enterprise accounts, overseeing YubiKey deployments, adoption, renewals, expansion, and escalations. Requires 10+ years in customer success or IT, enterprise account leadership, executive communication, and familiarity with identity and authentication platforms.

Build and scale Assembled’s customer marketing program through customer stories, advocacy, references, campaigns, launches, and partner or creator marketing. The role requires 4–7 years of customer or product marketing experience, strong storytelling and program-building skills, and practical expertise developing AI workflows.

Manages client onboarding, adoption, enablement, threat communications, and identity-theft case resolution for a cybersecurity and privacy platform. Requires 2–3+ years in customer success or IT help desk work, strong communication skills, and comfort leading virtual client sessions.

Manages and grows a strategic portfolio of 20–40 customers, leading onboarding, business reviews, and cross-functional success initiatives. Requires at least two years of account management or customer success experience, ideally in B2B SaaS, plus experience with Salesforce, Gong, and Vitally.

Leads and develops a partner-facing Support team while personally resolving complex payroll, tax, and technical escalations. Requires 5+ years of client-facing experience, payroll or fintech knowledge, team leadership, operational metrics management, and strong investigative judgment.

Own proactive customer engagement for small-business users, helping them adopt Hover through demos, outreach, troubleshooting, and workflow planning. The role also leads customer-experience projects, synthesizes feedback for product teams, and requires 4–8 years of customer-facing experience plus strong AI-tool, communication, and organizational skills.

Supports investor accounts and alternative investment operations through data management, KYC/AML onboarding, complex client requests, remediations, and cross-functional issue resolution. Requires 3+ years of financial services or middle-office experience and knowledge of alternative investments.

Advises customers and product teams on radiology patient follow-up workflows, configuration, training, and clinical navigation practices. Requires at least two years of hands-on radiology follow-up, navigation, or care coordination experience and familiarity with EHR workflows.

Own adoption, value realization, renewals, and expansion outcomes for named mid-market accounts in Japan. The role combines customer discovery, workflow and solution design, executive stakeholder management, and commercial account strategy, requiring 5+ years in B2B software and native-level Japanese with business-level English.

Provides hands-on technical guidance, product adoption support, and strategic recommendations to enterprise cloud customers using Datadog. Requires IT Operations experience, cloud platform expertise, scripting and CI/CD knowledge, and cross-functional customer engagement.

Manage a portfolio of B2B SaaS customers as a strategic advisor, driving adoption, renewals, expansion, and long-term value. The role requires customer success experience, strong relationship-building and communication skills, commercial confidence, and technical fluency.

Supports customers by diagnosing issues, managing escalations and product feedback, and coordinating with product, engineering, and account management teams. The role requires strong communication, investigative problem-solving, and experience delivering support across multiple channels.