Client Value Partner

Responsibilities

• Lead strategic customer engagements as the accountable program lead and engagement manager.
• Build relationships with C-level internal and external stakeholders and embed Celonis into strategic objectives.
• Staff engagements using global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and Centers of Excellence maturity to increase platform adoption.
• Mentor and coach team members and provide performance feedback to managers.
• Own the end-to-end customer value journey, including program roadmaps and detailed value plans.
• Drive measurable business impact, value realization, adoption, project completion, customer satisfaction, and usage targets.
• Resolve customer escalations by coordinating internal teams.
• Align Celonis delivery with customer strategy and business-critical priorities.
• Organize and lead customer advisory boards, creating feedback loops for industry-specific needs and innovations.
• Represent the customer internally and collaborate on advocacy strategies.
• Drive customer participation and sponsorship at Celonis and industry events, including conferences, webinars, and thought leadership.
• Contribute to innovation, domain assets, playbooks, resources, and tools for the value engineering team.

Requirements

• At least 10 years of relevant strategy consulting experience.
• Experience leading large-scale transformation programs, process re-engineering engagements, and implementations in supply chain and/or manufacturing environments.
• Deep experience with change management practices.
• Ability to navigate large global organizations and influence stakeholders using data, facts, and confidence.
• Experience working with internal resources and subject-matter experts to design, pitch, and sell opportunities.
• Consultative approach to engaging senior executives.
• Team leadership skills and an entrepreneurial, collaborative style.
• Ability to organize and manage multiple project streams.
• Strong communication skills.
• Self-motivated and proactive approach.
• Ability to work effectively in fast-paced, collaborative, and ambiguous environments.

Nice-to-haves

• Experience with AI-based transformation.

Compensation and Benefits

• Total compensation includes base salary, bonus, equity, and benefits.
• Full-time employees receive Restricted Stock Units and merit-based refresh grants.
• Benefits may include paid parental leave, PTO, a flexible hybrid work model, learning and mentorship programs, Wellhub memberships, mental health counseling, wellness initiatives, paid volunteer time, and inclusion programs.