Client Value Partner - Public Sector

Responsibilities

Accountable Program Lead & Engagement Manager

• Develop and maintain strong relationships with key stakeholders, including C-level internal and external executives, embedding Celonis into their strategic objectives.
• Ensure engagements are properly staffed by leveraging global cross-functional Celonis teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and the maturation of Centers of Excellence to increase platform adoption.
• Mentor and coach team members, providing guidance and support, and offer feedback to managers on team performance.

Driving Customer Value

• Own the end-to-end customer value journey.
• Influence key customer stakeholders through executive communication, product knowledge, and industry and domain expertise.
• Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
• Resolve customer escalations by orchestrating internal teams efficiently and effectively.
• Internalize the customer's strategy and targets and align Celonis delivery to that strategy, ensuring support for business-critical problems.
• Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and achievement of usage and adoption targets.

Community Building and Customer Advocacy

• Organize and lead customer advisory boards addressing industry-specific challenges and innovations.
• Establish structured feedback loops to gather insights and improve products and services.
• Act as the voice of the customer within the company, aligning product development and service offerings with industry needs and customer feedback.
• Collaborate with the customer advocacy team on advocacy strategies.
• Drive customer presence and sponsorship at key Celonis and industry events.
• Represent Celonis at conferences and webinars and through published thought leadership.
• Collaborate on innovation and new asset development in specific domains.
• Contribute to playbooks, resources, and tools for the value engineering team.

Requirements

• Minimum 10 years of relevant customer success, strategy consulting, or related experience within the Public Sector.
• Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Experience with AI-based transformation is a strong plus.
• Deep exposure to and experience with successful change management practices.
• Ability to navigate large global organizations and persuade through data, facts, and confidence.
• Ability to work with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.
• Natural, consultative approach when engaging with senior executives.
• Strong team player who inspires teams through a patient and entrepreneurial leadership style.
• Project management skills, including the ability to organize and manage multiple workstreams.
• Strong communication skills.
• Self-motivated and proactive team player.
• Ability to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.

Compensation and Benefits

• Total compensation includes base salary, bonus, equity, and benefits.
• Restricted Stock Units (RSUs) and merit-based refresh grants for full-time employees.
• Inclusive parental leave policy with 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers.
• Flexible hybrid work model, unlimited PTO in applicable regions, and generous global PTO.
• Learning and development through a 70-20-10 framework, mentorship programs, and a dedicated learning platform.
• Subsidized Wellhub memberships, mental health counseling, and Wellness Weeks.
• Paid time off for annual Impact Days supporting community and environmental causes.
• Inclusion Think Tank and annual Inclusion Days.