Client Value Partner

Responsibilities

• Lead strategic customer engagements as the accountable program lead and engagement manager.
• Build relationships with C-level executives and embed Celonis into customer strategic objectives.
• Staff engagements using global cross-functional teams, including Servicing, Product, and Engineering.
• Mentor customers on organization design and Centers of Excellence maturity.
• Mentor and coach team members and provide performance feedback to managers.
• Own the end-to-end customer value journey, including roadmaps, value plans, adoption, and value realization.
• Influence stakeholders through executive communication, product knowledge, and industry expertise.
• Resolve customer escalations by coordinating internal teams.
• Align Celonis delivery with customer strategies and business-critical priorities.
• Lead customer advisory boards and establish feedback loops for product and service improvement.
• Represent Celonis at conferences, webinars, and industry events through thought leadership.
• Support innovation, asset development, playbooks, resources, and tools for the Value Engineering team.

Requirements

• Minimum 10 years of relevant customer success, strategy consulting, or related experience.
• Experience driving large-scale transformation programs, process re-engineering engagements, and implementations.
• Deep experience with change management practices.
• Ability to navigate large global organizations and influence through data, facts, and confidence.
• Experience designing, pitching, and selling opportunities with subject matter experts and practice leads.
• Consultative approach when engaging senior executives.
• Project management skills and ability to manage multiple workstreams.
• Strong communication skills.
• Self-motivated, proactive, and collaborative approach.
• Ability to thrive in fast-paced, ambiguous environments with diverse stakeholders.

Nice-to-haves

• Experience with AI-based transformation.
• Patient and entrepreneurial leadership style.

Compensation & Benefits

• Total compensation includes base salary, bonus, equity, and benefits.
• Restricted Stock Units and merit-based refresh grants for full-time employees.
• Paid parental leave, flexible work arrangements, paid time off, learning programs, mentorship, wellness benefits, and paid volunteer time.