Customer Success Leader
Leads a Customer Success team serving complex Greater China accounts, owning strategy, revenue growth, operations, hiring, and team development. Requires 12+ years in customer success, account management, or sales, including 3–5 years managing people.
About the job
Responsibilities
- Recruit, train, and lead a team of high-performing Customer Success Managers.
- Drive an engagement model focused on high-growth accounts in the Greater China region.
- Develop the team’s long-term vision and strategy, and drive progress toward key metrics.
- Increase revenue, manage day-to-day operations, and scale the team.
- Coach, mentor, and guide team members in consultative and solution-based customer success and sales skills.
- Work cross-functionally to shape solutions that meet client needs.
- Inspire, motivate, and enable individual development and career growth for direct reports.
- Travel to Greater China to build relationships with users.
Requirements
- 12+ years of experience in customer success management, account management, or sales.
- 3–5 years of people management experience.
- Ability to hire, train, and coach a high-performance Customer Success team.
- Ability to support Customer Success Managers with strategic account advice and serve as executive sponsor for key relationships.
- Passion for the company’s mission.
Nice-to-haves
- Experience at a growth-stage internet or software company.
- Payments experience.
Skills
Customer Success Management, Account Management, Sales, People Management, Team Leadership, Coaching, Account Strategy, Revenue Growth, Payments
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