Technical Account Manager
Provides hands-on technical guidance, product adoption support, and strategic recommendations to enterprise cloud customers using Datadog. Requires IT Operations experience, cloud platform expertise, scripting and CI/CD knowledge, and cross-functional customer engagement.
About the job
Responsibilities
- Advise customers on technical support and product adoption across pre-sales, post-sales, and renewal processes.
- Analyze customer IT Operations environments and recommend ways to maximize Datadog’s value.
- Advocate for customers by understanding their goals and use cases, then recommending process changes, product adoption, configuration, and additional features.
- Prepare for and participate in monthly and quarterly business reviews.
- Collaborate with product management, engineering, and technical services teams to identify new features and products.
- Develop and improve best practices for technical product adoption and customer success.
Requirements
- Solid technical foundation and hands-on IT Operations experience.
- Hands-on experience with AWS, Azure, or Google Cloud.
- Scripting experience with Python, JavaScript, Ruby, Perl, Go, PHP, Chef, or Puppet.
- Experience with CI/CD tools such as Jenkins or GitLab.
- Knowledge of containerization tools such as Docker, Kubernetes, or Rancher.
- Previous experience as a Technical Account Manager supporting mid-market or enterprise cloud customers.
- Experience working cross-functionally with Sales, Support, and Engineering.
- Experience using Datadog or other cloud monitoring tools.
- Ability to travel up to 30% by automobile, train, or air.
Benefits and Growth
- Best-in-class onboarding.
- Global benefits.
- Intra-departmental mentor and buddy program.
- New-hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture with community guilds and inclusion talks.
Skills
AWS, Microsoft Azure, GCP, Python, JavaScript, Jenkins, GitLab, Docker, Kubernetes, Chef, Puppet, Datadog, CI/CD, It Operations, Cloud Monitoring
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