Leads customer research, adoption programs, and customer-centric storytelling to drive product adoption, retention, and expansion. Requires SaaS customer or product marketing experience, strong research and synthesis skills, and effective cross-functional influence.

Leads the Client Success organization, owning retention and expansion outcomes while building scalable coverage, health-scoring, renewal, and forecasting systems. Requires 8+ years in Client Success or account management, including 3+ years managing managers.

Senior technical partner for Enterprise customers, designing reliable automations, integrations, and AI-assisted workflows while driving adoption, retention, and expansion. Requires 7+ years in a customer-facing technical role and hands-on experience with APIs, automation platforms, and production reliability.

Own strategic relationships with enterprise B2B SaaS merchants, driving retention, renewals, expansion, product adoption, and measurable business outcomes. The role requires 3+ years of enterprise customer success or account management experience, strong commercial and data skills, and cross-functional leadership.

Leads strategic customer engagements focused on cloud security adoption, business value, and expansion. Requires 5+ years in customer-facing strategic work, strong stakeholder communication, and experience guiding complex cloud technology transformations.

Dirige le programme mondial d’assurance qualité d’AirCover, en supervisant les évaluations, l’automatisation, l’analyse des causes profondes et une équipe répartie dans plusieurs régions. Le poste exige au moins 10 ans d’expérience en qualité, soutien ou opérations et une expérience confirmée de gestion d’équipes.

Leads the global AirCover quality program, overseeing QA operations, measurement frameworks, systemic issue analysis, automation, and partner performance. Requires 10+ years in quality, support, or operations, 5+ years managing quality teams, and experience in complex claims or financial-services environments.

Leads the global quality strategy for high-stakes Community Support functions including Safety, Premium Support, and CS Labs. Requires 12+ years of support, quality, operations, or Trust & Safety experience, expertise in quality methodologies and AI-assisted QA, and demonstrated leadership of distributed teams.

Own a portfolio of customers by driving adoption of AI agents, improving outcomes, reducing churn, and expanding accounts. The role requires analytical, customer-focused, autonomous, AI-native, and revenue-oriented account management.

Serves as a trusted post-sales technical advisor for strategic customers, driving Docker adoption, value realization, and long-term success. Requires 4+ years in a customer-facing technical role and expertise in Docker, Kubernetes, CI/CD, infrastructure as code, and cloud-native practices.

Senior Customer Success Manager drives adoption and retention for mid-market 1Password customers through proactive engagement, lifecycle guidance, and renewals. Requires 3+ years SaaS CS experience, strong communication, and technical savvy.

Own enterprise customer relationships through onboarding, adoption, renewals, and expansion for Rasa’s conversational AI platform. The role requires SaaS customer success experience, comfort with technical stakeholders, and the ability to demonstrate and configure the product.

Supports and grows a portfolio of payment-industry partners by guiding merchant onboarding, resolving underwriting and operational issues, and coordinating internal teams. Requires at least two years of relevant partner, account management, customer success, merchant services, or payments experience.

Supports rehab therapy clients through onboarding, training, product adoption, support, and retention for a healthcare SaaS platform. Requires outpatient physical therapy experience, strong software skills, EMR familiarity, Excel proficiency, and excellent communication.

Own the launch-to-scale lifecycle for Rokt Ads advertisers in ANZ, driving performance, retention, and expansion while managing senior client relationships. The role requires 5+ years in customer success, account management, or performance marketing and strong fluency in advertising measurement and optimization.

Own complex customer deployments from onboarding through expansion, coordinating customers with engineering and product teams. The role requires project or implementation experience, strong communication, and technical fluency with APIs, webhooks, and cloud tools.

Own the operational processes, reporting, planning, and systems improvements that enable Customer Success to scale. The role requires 4+ years in operations, strategy, consulting, or a similar analytical function, plus strong problem-solving and cross-functional influence skills.

Supports a large portfolio of agency partners by diagnosing advertising performance, recommending optimizations, enabling platform adoption, and reducing churn risk. Requires at least three years of performance marketing, media buying, or adtech/martech customer-facing experience.

Manage a book of Stripe enterprise customers to drive retention, growth, and satisfaction. Deliver business reviews, payments insights, and act as a trusted advisor while partnering with sales and technical teams.

Own a scaled customer success book while building one-to-many education, onboarding, lifecycle communications, and automation programs. The role requires 6–8+ years in customer success or post-sales, renewal ownership, strong retention results, and experience delivering scalable customer education.

Own client relationships, adoption, retention, and expansion for an LMS platform while advising customers on learning and development programs. The role requires 4–6 years of B2B SaaS experience, L&D program expertise, and strong consultative client skills.

Own relationships, onboarding, adoption, renewals, and expansion for 40–50 enterprise customers across EMEA. The role requires 5–7 years of Customer Success experience in SaaS, commercial account-management expertise, strong communication, and fluency in English.

Own customer relationships, retention, adoption, and issue resolution for Rippling’s Australian customers while advising global customers expanding into Australia. The role requires 3+ years in a customer-facing SaaS role, account management experience, and strong payroll or HR technology knowledge.

Manages corporate customer renewals, retention, and expansion opportunities while partnering with Customer Success and internal teams. The role requires at least two years of renewals or customer success experience, strong negotiation skills, and excellent customer-management abilities.

The Senior Strategic Customer Success Manager manages strategic post-sale relationships, drives adoption and retention, and identifies expansion opportunities. The role requires 8+ years of customer success or account management experience, strong communication and analytical skills, and the ability to advise B2B technology customers.

Provides expert EOR and international employment-compliance guidance across the Americas, advising multinational customers on complex HR matters, market expansion, and risk mitigation. Requires 8+ years in customer-facing international HR, including substantial EOR experience.

Manages strategic enterprise customer relationships in Indonesia, driving onboarding, adoption, renewals, advocacy, and account growth. Requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.

The Customer Success Manager will advise enterprise customers, drive adoption and measurable business value, manage renewal risk, and identify expansion opportunities. The role requires at least three years of customer success, account management, or consulting experience with strong executive communication and relationship-management skills.

Own strategic employer-client relationships, renewals, expansions, and value reporting for a virtual-care business. The role requires 6–8 years of customer success or client-facing account management experience, strong consultative selling and negotiation skills, and the ability to present data-driven outcomes to senior stakeholders.

Manage post-implementation relationships with radiology groups and hospital systems, driving adoption, value realization, renewals, retention, and expansion. The role requires 3+ years of healthcare customer success experience, strong communication and project management skills, and practical SaaS knowledge.

Leads and develops a team of Customer Experience Managers responsible for customer onboarding, retention, renewals, and expansion. The role requires 5+ years in Customer Success and Renewals Sales, direct people-management experience, SaaS retention expertise, and proficiency with AI-enabled workflows.

Manage a portfolio of mid-market SaaS customers, leading onboarding, driving adoption, conducting QBRs, and supporting renewals and expansions to maximize retention and satisfaction.

Technical Account Manager serving strategic clients as a hands-on technical advisor and relationship manager. The role requires 7+ years in customer-facing technical work, cloud and Kubernetes expertise, Linux administration, and strong pre- and post-sales communication skills.

Partners with large, complex enterprise customers to drive adoption and measurable outcomes from AI-driven customer service. Requires 3–5 years in customer success, account management, or strategic consulting, plus process-mapping, solution-design, and strong technical communication skills.

Own strategic customer relationships and growth for military and government accounts, leading engagement, adoption, renewals, and expansion. The role requires military planning experience, strong technical aptitude, executive communication skills, and current Top Secret clearance with SCI eligibility.

Own the post-sale relationship for Enterprise accounts, driving onboarding, adoption, value realization, expansion, renewals, and advocacy. The role requires 8+ years in technology customer success or account management, strong cloud knowledge, executive stakeholder management, forecasting, and CRM expertise.

Build and scale Thatch’s customer advocacy and sales reference programs, turning customer relationships into references, content, events, and measurable pipeline impact. The role requires 8+ years in customer marketing, advocacy, community, or a related field and strong cross-functional partnership.

Manages a portfolio of Enterprise and High Tech customers in Hong Kong, advising on MongoDB deployments, customer health, retention, revenue realization, and expansion. Requires 5–7+ years in a technical customer-facing role and experience managing customer outcomes for a defined book of business.

Leads an enterprise customer success organization across Southern Europe and DACH, owning scalable adoption, retention, expansion, and customer advocacy strategies. Requires leadership experience in enterprise SaaS, strategic account management, talent development, and cross-functional influence.

Supports German-market brokers and policyholders through chat, email, and phone while coordinating resolution across sales, insurance, claims, and security teams. Requires at least one year of relevant client-facing experience, commercial insurance knowledge, and fluency in English and German.

Manages strategic SaaS customer relationships to drive product adoption, retention, growth, and renewals. The role requires 3–5 years of customer success or account management experience, strong communication skills, and a willingness to work hybrid night shifts.

Provides on-site operational oversight at a warehouse or manufacturing facility, supporting workers, coordinating onboarding and schedules, managing client relationships, and resolving issues. Requires customer-facing operations experience, strong communication, bilingual ability, and a high school diploma.

Build scalable customer adoption and enablement programs for ElevenLabs’ corporate and mid-market customers across APAC. The role requires deep AI product fluency, analytical program design, automation expertise, and fluent English and Mandarin.

The Customer Strategy Manager advises pharmaceutical and biotechnology customers on adopting Faro’s AI-powered clinical development platform, realizing measurable value, and driving retention and growth. The role requires at least five years of strategic customer-facing experience, strong stakeholder leadership, and familiarity with life sciences.

Leads Rippling’s Global EOR Implementation segment by scaling and developing distributed teams, improving onboarding processes and metrics, and partnering across Sales, Support, Product, and Engineering. Requires 8+ years leading Implementation or Customer Success teams.

Leads and develops a client services team supporting enterprise and strategic accounts, while improving operational processes, managing performance metrics, and maintaining senior client relationships. Requires 6+ years of customer-facing experience, digital agency experience, and people leadership.

Own post-sales customer relationships across onboarding, implementation, adoption, value realization, renewals, and expansion for enterprise customers. The role requires 5+ years in customer-facing technical or business roles and knowledge of cybersecurity, cloud, or software supply chain domains.

Provides customer onboarding, product education, troubleshooting, and adoption support through email, calls, classes, and webinars. Requires at least two years of customer support or service experience, strong communication skills, and familiarity with multiple customer-facing tools.

Provides virtual psychosocial assessment, counseling, crisis intervention, resource linkage, and care coordination for people with cancer and their families. Requires a CSWE-accredited master’s degree, an active social work license, and preferably three to five years of healthcare social work experience.

Supports federal customers as a technical customer success advisor, guiding onboarding, adoption, expansion, and measurable outcomes for Cribl observability solutions. Requires 5+ years of post-sales customer engagement, federal or public sector experience, and expertise in observability and data pipelines.