Technical Account Manager providing hands-on product adoption, technical guidance, and success support to Datadog's largest enterprise customers. Requires strong IT operations experience, cloud platform expertise, and scripting/containerization skills.
Partner Success Manager responsible for owning post-integration relationships with fintech and vertical SaaS partners. Drive adoption, growth, retention, issue resolution, and strategic expansion while acting as the trusted advisor and internal advocate using data-driven insights.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring team members and influencing product roadmap. Requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Support a large portfolio of agency partners with proactive and reactive customer success activities to drive platform adoption, reduce churn risk, and improve retention on MNTN's Connected TV advertising platform. Requires 3+ years in customer-facing roles, data-informed decision making, and familiarity with CRM and support tools.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Managed Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.
Lead and scale a team of Customer Success Engineers in North America. Partner closely with Sales leadership to drive adoption, retention, expansion, and measurable outcomes for enterprise Postman customers by embedding the platform into critical API infrastructure and engineering workflows.
Own the self-directed investor experience at USVC, serving as primary point of contact for retail investors from KYC through reinvestments. Manage support operations, build automations and self-serve content, maintain CRM accuracy, and escalate issues to Product, Compliance, and Marketing in a regulated fintech environment.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.
Coordinate and track customer onboarding projects for a SaaS implementation team. Own requirements gathering, cross-team accountability, risk flagging, and status tracking while growing into direct customer ownership. Requires 2+ years in operations or project coordination with strong organization and communication skills.
Own post-sale success for mid-market and enterprise CPG customers at an AI platform for deductions management and revenue recovery. Manage complex onboardings, integrations, support escalations, monitor health, automate manual processes, and relay product feedback while driving adoption and renewals.
Own executive C-suite relationships and set long-term strategic direction for a portfolio of enterprise accounts at a marketing technology SaaS company. Manage a CSM, drive commercial growth through renewals/upsells, incorporate AI capabilities, and represent CS cross-functionally while contributing to team practices. Requires 10+ years enterprise client-facing SaaS experience with management background.
Lead the Customer Success team at Tabs, driving retention, expansion, and measurable ROI for AI-native revenue platform customers in finance and accounting. Build and manage the CS function while staying hands-on with key accounts, requiring 8+ years in post-sale roles and deep finance fluency.
Onboarding Specialist helping small business owners successfully set up and launch their Topline Pro digital storefronts through live sessions, profile connections, troubleshooting, and follow-ups. Requires 1+ years customer-facing experience, strong communication, technical aptitude, and Spanish fluency as a plus.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Customer Success Manager for Invoca's Healthcare segment. Manage $3-5M portfolio of enterprise customers, drive adoption/expansion/retention of AI conversation intelligence platform using data, automation, and AI tools while ensuring HIPAA compliance.
Partner Engagement Specialist supporting TRANSCOM to drive Onebrief adoption at military headquarters. Responsibilities include onboarding, training, technical support during exercises, gathering feedback, and building relationships with planners and staff. Requires Top Secret/SCI clearance, extensive military HQ and planning experience, technical aptitude, and customer-facing skills.
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
Serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. Drive adoption, engagement, measurable outcomes, and long-term success while navigating public-sector complexities.
Lead and develop a team of Onboarding and Delivery Managers responsible for complex enterprise and strategic account implementations at ZoomInfo. Oversee high-value customer onboarding projects, drive process improvements, manage escalations, and collaborate cross-functionally with Sales, Product, and Customer Success to accelerate time-to-value and ensure customer success.
Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.
Proactively retain at-risk customers through outbound outreach, consultative conversations, objection handling, and value reinforcement for HighLevel's SaaS platform. Requires 2+ years customer service or B2B sales experience in a remote, metrics-driven environment.
Lead and scale the Customer Success team for Enterprise and Mid-Market segments at a real estate fintech company. Own retention, expansion, and team development while building scalable processes, playbooks, and health scoring frameworks in a high-growth environment.
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.
Own customer implementation, onboarding, technical support, and success for Adaptive's AI cybersecurity platform. Serve as first responder for issues, collaborate with Engineering on resolutions, relay product feedback, and shape CS processes in a fast-paced NYC-based startup.
Lead strategy and execution for Brex's AI-powered customer experience platform. Own CX AI roadmap, internal agent-assist and QA automation tools, performance metrics, and cross-functional partnerships with Product and Engineering to scale automation while improving customer outcomes. Requires 4+ years CX/AI ops experience and 1+ years managing teams.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Own a high-volume portfolio of mid-market customers at Sigma Computing, using data-driven signals, automation, and self-service resources to drive adoption of AI-powered analytics workflows, mitigate churn, and identify expansion opportunities. Requires 4+ years SaaS customer success experience managing large books of business.
Lead the Voice of Customer (VoC) program by designing centralized feedback infrastructure, synthesizing insights from multiple sources, driving cross-functional governance, and ensuring customer feedback shapes product, policy, and strategy decisions. Requires 7+ years in customer insights/CX, strong cross-functional leadership without authority, and experience with survey tools, analytics platforms, and SQL.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
Technical Account Managers serve as post-sales technical experts and strategic partners for enterprise customers. They map business processes to the Risk Cloud platform, drive adoption, identify expansion opportunities, and act as trusted GRC advisors while independently handling configurations and AI optimization.
Technical Account Manager owning post-sales support for Cloudflare's top Enterprise customers. Primary technical contact managing escalations, delivering Quarterly Support Reviews, ensuring high satisfaction, and advocating for customer needs. Requires 8+ years customer-facing technical account management experience and strong networking/security knowledge.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Build and scale customer community, advocacy, and engagement programs at Harvey AI. Design customer-facing initiatives, build relationships with power users and executives, coordinate research and events, and create scalable operational playbooks. Requires 5-8+ years in customer marketing, community, or program management at high-growth SaaS/AI companies.
Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
Senior Client Success Field Partner responsible for on-site hardware installation, configuration, client training, troubleshooting, and relationship management for SpotOn's restaurant technology solutions. Requires 2+ years restaurant management experience, strong technical and interpersonal skills, and frequent travel.
Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.
Serve as senior relationship owner for 2-5 large enterprise health system accounts in value-based care (ACO REACH, MSSP). Drive platform adoption, performance outcomes, renewals, and NPS while collaborating cross-functionally; may manage 1-2 CSMs. Requires 8+ years in CS/relationship management with VBC and health system expertise.
Own post-sale success for 10 medium/enterprise provider accounts in value-based care. Drive adoption, re-engineer clinical workflows, lead executive business reviews, analyze performance data, and secure renewals/expansion.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Customer Success Manager responsible for managing ~45 commercial accounts at Nooks.ai. Focuses on onboarding, driving adoption and value, proactive health monitoring, upsells, renewals, and providing product feedback using a scaled approach. Requires 2+ years B2B SaaS CSM experience with large portfolios and strong renewals track record.
Technical Account Manager providing hands-on product adoption, technical guidance, and success support to Datadog's largest enterprise customers. Requires strong IT operations experience, cloud platform expertise, and scripting/containerization skills.
Partner Success Manager responsible for owning post-integration relationships with fintech and vertical SaaS partners. Drive adoption, growth, retention, issue resolution, and strategic expansion while acting as the trusted advisor and internal advocate using data-driven insights.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring team members and influencing product roadmap. Requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Support a large portfolio of agency partners with proactive and reactive customer success activities to drive platform adoption, reduce churn risk, and improve retention on MNTN's Connected TV advertising platform. Requires 3+ years in customer-facing roles, data-informed decision making, and familiarity with CRM and support tools.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Managed Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.
Lead and scale a team of Customer Success Engineers in North America. Partner closely with Sales leadership to drive adoption, retention, expansion, and measurable outcomes for enterprise Postman customers by embedding the platform into critical API infrastructure and engineering workflows.
Own the self-directed investor experience at USVC, serving as primary point of contact for retail investors from KYC through reinvestments. Manage support operations, build automations and self-serve content, maintain CRM accuracy, and escalate issues to Product, Compliance, and Marketing in a regulated fintech environment.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.
Coordinate and track customer onboarding projects for a SaaS implementation team. Own requirements gathering, cross-team accountability, risk flagging, and status tracking while growing into direct customer ownership. Requires 2+ years in operations or project coordination with strong organization and communication skills.
Own post-sale success for mid-market and enterprise CPG customers at an AI platform for deductions management and revenue recovery. Manage complex onboardings, integrations, support escalations, monitor health, automate manual processes, and relay product feedback while driving adoption and renewals.
Own executive C-suite relationships and set long-term strategic direction for a portfolio of enterprise accounts at a marketing technology SaaS company. Manage a CSM, drive commercial growth through renewals/upsells, incorporate AI capabilities, and represent CS cross-functionally while contributing to team practices. Requires 10+ years enterprise client-facing SaaS experience with management background.
Lead the Customer Success team at Tabs, driving retention, expansion, and measurable ROI for AI-native revenue platform customers in finance and accounting. Build and manage the CS function while staying hands-on with key accounts, requiring 8+ years in post-sale roles and deep finance fluency.
Onboarding Specialist helping small business owners successfully set up and launch their Topline Pro digital storefronts through live sessions, profile connections, troubleshooting, and follow-ups. Requires 1+ years customer-facing experience, strong communication, technical aptitude, and Spanish fluency as a plus.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Lead Account Management, Customer Success, and Partner Success teams to drive NRR, GRR, and agency revenue at Bubble. Own upgrade motions from Standard to Enterprise, CSM lifecycle (onboarding through renewal), playbook development, and cross-functional partnerships with Technical Success and Success Operations.
Senior Customer Success Manager responsible for building relationships, providing technical guidance on cloud AI/ML and Kubernetes solutions, driving adoption, and ensuring customer satisfaction and ROI for Crusoe's AI infrastructure offerings. Requires bachelor's in CS/Engineering, technical proficiency in cloud/AI/ML, and proven customer success experience.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Customer Success Manager for Invoca's Healthcare segment. Manage $3-5M portfolio of enterprise customers, drive adoption/expansion/retention of AI conversation intelligence platform using data, automation, and AI tools while ensuring HIPAA compliance.
Partner Engagement Specialist supporting TRANSCOM to drive Onebrief adoption at military headquarters. Responsibilities include onboarding, training, technical support during exercises, gathering feedback, and building relationships with planners and staff. Requires Top Secret/SCI clearance, extensive military HQ and planning experience, technical aptitude, and customer-facing skills.
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
Serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. Drive adoption, engagement, measurable outcomes, and long-term success while navigating public-sector complexities.
Lead and develop a team of Onboarding and Delivery Managers responsible for complex enterprise and strategic account implementations at ZoomInfo. Oversee high-value customer onboarding projects, drive process improvements, manage escalations, and collaborate cross-functionally with Sales, Product, and Customer Success to accelerate time-to-value and ensure customer success.
Senior Associate supporting plan sponsors and advisors with retirement plan administration, client inquiries, issue resolution, and cross-functional collaboration to deliver high-quality customer service. Requires strong problem-solving, organization, and proficiency with office tools.
Proactively retain at-risk customers through outbound outreach, consultative conversations, objection handling, and value reinforcement for HighLevel's SaaS platform. Requires 2+ years customer service or B2B sales experience in a remote, metrics-driven environment.
Lead and scale the Customer Success team for Enterprise and Mid-Market segments at a real estate fintech company. Own retention, expansion, and team development while building scalable processes, playbooks, and health scoring frameworks in a high-growth environment.
Enterprise Customer Success Manager guiding large law firms and enterprises on AI platform adoption. Drive implementation, training, utilization metrics, renewals/expansion, and relay product feedback while acting as a trusted advisor.
Lead a team of Procurement Activation Specialists to deliver fast, repeatable implementations of Ramp's AI-powered procure-to-pay platform for mid-market customers. Build the activation playbook from scratch, influence product direction from field patterns, and serve as the central procurement authority across Sales, CS, and Product.
Own customer implementation, onboarding, technical support, and success for Adaptive's AI cybersecurity platform. Serve as first responder for issues, collaborate with Engineering on resolutions, relay product feedback, and shape CS processes in a fast-paced NYC-based startup.
Lead strategy and execution for Brex's AI-powered customer experience platform. Own CX AI roadmap, internal agent-assist and QA automation tools, performance metrics, and cross-functional partnerships with Product and Engineering to scale automation while improving customer outcomes. Requires 4+ years CX/AI ops experience and 1+ years managing teams.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Own a high-volume portfolio of mid-market customers at Sigma Computing, using data-driven signals, automation, and self-service resources to drive adoption of AI-powered analytics workflows, mitigate churn, and identify expansion opportunities. Requires 4+ years SaaS customer success experience managing large books of business.
Lead the Voice of Customer (VoC) program by designing centralized feedback infrastructure, synthesizing insights from multiple sources, driving cross-functional governance, and ensuring customer feedback shapes product, policy, and strategy decisions. Requires 7+ years in customer insights/CX, strong cross-functional leadership without authority, and experience with survey tools, analytics platforms, and SQL.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Own post-sales retention and expansion for a portfolio of CPG brands using Confido's AI platform. Drive NRR through QBRs, strategic advising, issue resolution, and cross-functional product feedback while managing renewals and upsells.
Own a portfolio of strategic accounts at Bubble, managing full lifecycle from onboarding and adoption to renewals and expansion. Drive retention (GRR), build executive relationships, run QBRs, and partner cross-functionally in a hybrid NYC role requiring 3+ years customer success experience.
Technical Account Managers serve as post-sales technical experts and strategic partners for enterprise customers. They map business processes to the Risk Cloud platform, drive adoption, identify expansion opportunities, and act as trusted GRC advisors while independently handling configurations and AI optimization.
Technical Account Manager owning post-sales support for Cloudflare's top Enterprise customers. Primary technical contact managing escalations, delivering Quarterly Support Reviews, ensuring high satisfaction, and advocating for customer needs. Requires 8+ years customer-facing technical account management experience and strong networking/security knowledge.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Build and scale customer community, advocacy, and engagement programs at Harvey AI. Design customer-facing initiatives, build relationships with power users and executives, coordinate research and events, and create scalable operational playbooks. Requires 5-8+ years in customer marketing, community, or program management at high-growth SaaS/AI companies.
Lead scaled customer success programs for Ramp's micro-SMB customers by owning self-service onboarding, activation, and education at scale. Manage and develop a team of 6-8 CSMs while partnering cross-functionally with Product, Growth, and Data to optimize processes, automation, and metrics for retention and expansion.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
Senior Client Success Field Partner responsible for on-site hardware installation, configuration, client training, troubleshooting, and relationship management for SpotOn's restaurant technology solutions. Requires 2+ years restaurant management experience, strong technical and interpersonal skills, and frequent travel.
Own and architect Console's enterprise customer enablement function from the ground up, building onboarding, training, documentation, and scalable learning experiences for AI agent adoption at customers like Databricks and Figma. Requires 6+ years building enablement programs in B2B SaaS, strong instructional design skills, and high agency to translate complex AI capabilities into clear resources.
Serve as senior relationship owner for 2-5 large enterprise health system accounts in value-based care (ACO REACH, MSSP). Drive platform adoption, performance outcomes, renewals, and NPS while collaborating cross-functionally; may manage 1-2 CSMs. Requires 8+ years in CS/relationship management with VBC and health system expertise.
Own post-sale success for 10 medium/enterprise provider accounts in value-based care. Drive adoption, re-engineer clinical workflows, lead executive business reviews, analyze performance data, and secure renewals/expansion.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Customer Success Manager responsible for managing ~45 commercial accounts at Nooks.ai. Focuses on onboarding, driving adoption and value, proactive health monitoring, upsells, renewals, and providing product feedback using a scaled approach. Requires 2+ years B2B SaaS CSM experience with large portfolios and strong renewals track record.