Enterprise Customer Success Manager
Manages strategic enterprise customer relationships in Indonesia, driving onboarding, adoption, renewals, advocacy, and account growth. Requires 3+ years in customer success or account management, B2B technology or SaaS experience, and strong communication with technical and executive stakeholders.
About the job
Responsibilities
- Partner with Enterprise Account Executives and Solution Engineering teams to onboard, train, and drive adoption among enterprise customers in Indonesia.
- Build customer relationships that promote loyalty and advocacy.
- Collaborate with sales, support, enablement, product, finance, and legal teams.
- Own and project-manage onboarding for new customers.
- Act as a trusted advisor and develop plans aligned with customer business goals.
- Monitor and analyze usage trends to identify renewal risks and contract growth or optimization opportunities.
- Align customers’ technical and business objectives with observability and security platform offerings.
- Travel for customer onsite visits and events as required.
Requirements
- 3+ years of experience in Customer Success or Account Management.
- Experience managing a broad portfolio of enterprise accounts.
- Experience working with Fortune 1000 companies and global brands.
- Strong communication skills and exceptional attention to detail.
- Ability to engage audiences including CTOs, VPs of Engineering, and DevOps professionals.
- Experience in B2B technology or SaaS companies.
- Fluency in written and spoken English.
Nice-to-haves
- Proficiency in Bahasa Indonesia.
- Understanding of observability and security platforms.
Benefits and Compensation
- Best-in-breed onboarding.
- Global benefits.
- Intra-departmental mentor and buddy program.
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP).
- Continuous professional development, product training, and career pathing.
- Inclusive company culture and participation in community and inclusion programs.
Skills
Customer Success, Account Management, SaaS, B2B Technology, Observability, Security Platforms, Usage Analytics, Project Management, Customer Onboarding, Bahasa Indonesia
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