Customer Success Manager - EMEA
Own post-sales customer relationships across onboarding, implementation, adoption, value realization, renewals, and expansion for enterprise customers. The role requires 5+ years in customer-facing technical or business roles and knowledge of cybersecurity, cloud, or software supply chain domains.
About the job
Responsibilities
- Serve as the primary post-sales contact for customers across onboarding, implementation, and adoption.
- Create success plans with customers and internal teams, aligning requirements, goals, and challenges.
- Support business value realization so customers can demonstrate and prove value internally.
- Provide change-management guidance for large, scaled rollouts.
- Advocate for customer needs and requirements across Sales, Product, Engineering, Solutions Architecture, Technical Support, and Customer Engineering.
- Coordinate timely resolution of customer issues.
- Build hands-on product expertise and advise customers on optimization, industry trends, features, best practices, and security principles.
- Partner with the Education team to deliver customer training and education.
- Develop relationships with stakeholders ranging from technicians to CISOs.
- Partner with Sales on renewals and expansions while reducing churn risk.
Requirements
- 5+ years of experience in enterprise, customer-facing roles collaborating with technical and business teams, such as Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
- Domain knowledge in one or more of supply chain security, DevSecOps, application security, security infrastructure, containers, regulatory compliance, vulnerability management, or the software development lifecycle.
- Ability to independently own a customer portfolio, make strategic decisions, manage escalations, de-escalate conflict, and influence internal teams.
- Entrepreneurial mindset with the ability to develop new processes and practices.
- Commitment to continuous personal and professional development.
- Strong drive, emotional intelligence, and priority-management skills.
Nice-to-haves
- Early-stage startup experience.
- Passion for technology and cybersecurity.
- Hands-on technical experience with cloud computing environments, containers, Linux, supply chain security, DevSecOps, application security, security infrastructure, regulatory compliance, vulnerability management, or the software development lifecycle.
Skills
Customer Success, Account Management, DevSecOps, Application Security, Supply Chain Security, Cloud Computing, AWS, GCP, Microsoft Azure, Containers, Linux, Vulnerability Management, Software Development Lifecycle, Regulatory Compliance, Cybersecurity
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