Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Corporate IT Engineer building and scaling internal SaaS platforms, identity systems, and automations with Python, Terraform, and AI tools at a fast-growing enterprise AI company. Requires 3+ years IT engineering experience, deep Okta/SaaS expertise, and strong automation skills.
Provide enterprise-level technical support for Cribl's observability and telemetry platform. Troubleshoot complex customer issues with distributed systems, Linux, cloud platforms, and observability tools; requires 5+ years experience and strong client-facing skills.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.
Support Engineer helping customers debug and build on the Retool platform. Diagnose complex technical issues with databases, APIs, web performance, and infrastructure while advocating for users internally. Requires 2+ years technical customer support experience, intermediate JavaScript, and database knowledge.
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
Senior Customer Support Engineer owning complex post-sales technical escalations for Tailscale's VPN networking product. Requires 4+ years in technical support, deep networking and Go debugging expertise, and the ability to drive issues to resolution or high-quality engineering handoff.
Customer Success Manager responsible for strategic account management, driving NDR growth through upselling and optimization of Sigma's cloud analytics platform. Requires 7+ years in SaaS customer success with strong analytics/BI expertise including SQL and cloud data tools.
Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.
Serve as trusted advisor to a portfolio of MongoDB customers, driving adoption, retention, revenue realization, and advocacy through technical guidance, business reviews, and cross-functional coordination. Requires 5+ years in technical customer-facing roles with accountability for enterprise customer outcomes.
Technical Support Engineer investigating and resolving customer integration issues for Plaid's financial API platform. Requires 2+ years customer-facing experience plus hands-on knowledge of REST APIs, SQL, HTML/CSS and a scripting language.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.
Founding Customer Success Manager responsible for building and scaling the global law school program at Harvey AI. Owns post-sales operations, product training, onboarding, portfolio reporting, CRM maintenance, and activation playbooks across all geographies while partnering with geo managers.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.
Technical Services Engineer supporting large enterprise Named Accounts with complex MongoDB issues. Provide expert guidance on architecture, performance, security, and best practices while advocating for customers with product teams. Requires 7+ years database operations experience at scale.
Customer Success Manager specialized in Stripe's Radar fraud and disputes products. Drive adoption, mitigate risk, reduce fraud/dispute rates, and serve as domain expert partnering cross-functionally with merchants on payments health. Requires 5+ years enterprise experience including 2+ years in payments fraud/risk.
Senior Technical Support Engineer providing advanced escalation support and hands-on troubleshooting for a SIEM and cybersecurity platform, primarily for customers in Brazil. Requires 5+ years experience in technical support or security operations with deep expertise in SIEM, log pipelines, Linux, networking, and cloud platforms.
Lead and develop a customer support team to deliver exceptional service, optimize processes, and improve customer satisfaction metrics in a SaaS healthcare tech environment. Requires 4+ years customer support experience including 1-2 years of leadership.
Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.
Provide Tier 1 and Tier 2 IT support for a growing healthcare startup, handling onboarding, troubleshooting hardware/software/network issues, device management, and infrastructure support in a hybrid environment. Requires 3-6 years of IT support experience with macOS/Windows, IAM tools, and cloud SaaS.
Serve as the primary post-sales point of contact for Enterprise customers, driving onboarding, adoption, value realization, and renewals. Requires 3+ years in customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Customer Success Manager focused on partner retention, enablement, and growth for channel partners, resellers, and alliances. Drive NPS, revenue forecasting, renewals, QBRs, and mutual value through trusted advisory, product expertise, and ecosystem optimization in fintech/identity space. Requires 3-5 years partner-facing experience.
Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.
Own the human-in-the-loop customer operations for an RL training data and evals platform. Resolve blockers, improve processes from feedback, and build lightweight systems as the implementation counterpart to GTM Engineers. Ideal for those with ops/consulting experience, strong judgment, and AI familiarity.
Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.
Manage strategic customer accounts at ZoomInfo by driving product adoption, delivering data-driven business reviews, conducting gap analysis, mitigating churn risk, and building executive relationships to maximize ROI and ensure renewals. Requires 8+ years SaaS customer success or account management experience with strategic accounts.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Support pharmacy and Rx delivery customers at Instacart by providing real-time empathetic phone support for orders, Fresh Funds, and health initiatives. Requires 1+ years customer service experience, strong communication, tech proficiency, and ability to thrive in a fast-paced, changing environment.
Serve as primary point of contact for providers and Medicare contractors, handling inbound/outbound calls, written inquiries, and complex issue resolution for the CMS Recovery Audit Contractor program. Requires 2+ years call center/customer service experience.
Lead support operations at OpenAI by owning partner/vendor management, service governance, automation programs, and embedding LLM tools into workflows to scale exceptional customer support. Requires 8+ years leading ops teams, systems thinking, and technical collaboration in high-growth environments.
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Customer Success Manager supporting SMB accounts in healthcare verticals. Own retention, upsells, training, business reviews, and advocacy while collaborating cross-functionally to drive customer value and reduce churn.
SkillBridge internship providing hands-on experience as a Field Service Representative. Support customer product readiness, perform on-site diagnostics/repairs/troubleshooting of mechanical and electronic equipment, deliver technical training, and build customer relationships. Requires military technical/maintenance background and up to 75% travel.
Own a portfolio of enterprise and high-ARR accounts as the primary point of contact and trusted advisor. Drive product adoption, retention, expansion, and upsell while building executive relationships and mentoring junior team members. Requires 7+ years managing complex SaaS accounts.
Serve as first line of defense for customer questions at an AI accounting agent company. Triage/resolve tickets, build knowledge base and runbooks, route product feedback to engineering, and turn support signals into product improvements.
Provide technical support for enterprise customers using ElevenLabs' AI audio platforms, including API and ElevenAgents for LLM orchestration, telephony, and integrations. Diagnose issues, surface product improvements, build documentation, and act as a trusted partner.
Lead and develop a global Enterprise Support team at ElevenLabs, providing hands-on technical support for AI voice, API, and agent products to strategic accounts while driving operational excellence, metrics, and cross-functional alignment with Engineering and Revenue.
Own a book of independent retail clients (paint, hardware, farm & feed stores) post-implementation at Rundoo. Drive retention, adoption, value realization, and QBRs/renewals while turning client feedback into product signals in a startup CS role.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts. Drive retention, expansion, and measurable business outcomes through analytics, executive stakeholder management, process improvement, and product feedback.
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Corporate IT Engineer building and scaling internal SaaS platforms, identity systems, and automations with Python, Terraform, and AI tools at a fast-growing enterprise AI company. Requires 3+ years IT engineering experience, deep Okta/SaaS expertise, and strong automation skills.
Provide enterprise-level technical support for Cribl's observability and telemetry platform. Troubleshoot complex customer issues with distributed systems, Linux, cloud platforms, and observability tools; requires 5+ years experience and strong client-facing skills.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.
Support Engineer helping customers debug and build on the Retool platform. Diagnose complex technical issues with databases, APIs, web performance, and infrastructure while advocating for users internally. Requires 2+ years technical customer support experience, intermediate JavaScript, and database knowledge.
Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.
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Senior Customer Support Engineer owning complex post-sales technical escalations for Tailscale's VPN networking product. Requires 4+ years in technical support, deep networking and Go debugging expertise, and the ability to drive issues to resolution or high-quality engineering handoff.
Customer Success Manager responsible for strategic account management, driving NDR growth through upselling and optimization of Sigma's cloud analytics platform. Requires 7+ years in SaaS customer success with strong analytics/BI expertise including SQL and cloud data tools.
Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.
Serve as trusted advisor to a portfolio of MongoDB customers, driving adoption, retention, revenue realization, and advocacy through technical guidance, business reviews, and cross-functional coordination. Requires 5+ years in technical customer-facing roles with accountability for enterprise customer outcomes.
Technical Support Engineer investigating and resolving customer integration issues for Plaid's financial API platform. Requires 2+ years customer-facing experience plus hands-on knowledge of REST APIs, SQL, HTML/CSS and a scripting language.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.
Founding Customer Success Manager responsible for building and scaling the global law school program at Harvey AI. Owns post-sales operations, product training, onboarding, portfolio reporting, CRM maintenance, and activation playbooks across all geographies while partnering with geo managers.
Founding Customer Success Manager for Harvey's global law school program. Build scaled post-sign partnership playbooks, own product training/onboarding/demos across 100+ schools, track portfolio-wide usage and health, and partner with geo managers and Legal Engineers to drive activation and program improvements.
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.
Technical Services Engineer supporting large enterprise Named Accounts with complex MongoDB issues. Provide expert guidance on architecture, performance, security, and best practices while advocating for customers with product teams. Requires 7+ years database operations experience at scale.
Customer Success Manager specialized in Stripe's Radar fraud and disputes products. Drive adoption, mitigate risk, reduce fraud/dispute rates, and serve as domain expert partnering cross-functionally with merchants on payments health. Requires 5+ years enterprise experience including 2+ years in payments fraud/risk.
Senior Technical Support Engineer providing advanced escalation support and hands-on troubleshooting for a SIEM and cybersecurity platform, primarily for customers in Brazil. Requires 5+ years experience in technical support or security operations with deep expertise in SIEM, log pipelines, Linux, networking, and cloud platforms.
Lead and develop a customer support team to deliver exceptional service, optimize processes, and improve customer satisfaction metrics in a SaaS healthcare tech environment. Requires 4+ years customer support experience including 1-2 years of leadership.
Own post-sale relationships for a portfolio of accounts at Findigs. Drive platform adoption, manage NRR/expansion, lead QBRs, monitor account health with AI tools, and serve as the voice of the customer to Product and Engineering teams. Requires 3+ years customer-facing SaaS experience, strong communication, technical aptitude, and AI proficiency.
Provide Tier 1 and Tier 2 IT support for a growing healthcare startup, handling onboarding, troubleshooting hardware/software/network issues, device management, and infrastructure support in a hybrid environment. Requires 3-6 years of IT support experience with macOS/Windows, IAM tools, and cloud SaaS.
Serve as the primary post-sales point of contact for Enterprise customers, driving onboarding, adoption, value realization, and renewals. Requires 3+ years in customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Customer Success Manager focused on partner retention, enablement, and growth for channel partners, resellers, and alliances. Drive NPS, revenue forecasting, renewals, QBRs, and mutual value through trusted advisory, product expertise, and ecosystem optimization in fintech/identity space. Requires 3-5 years partner-facing experience.
Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments. Drive retention, revenue realization, technical health, and advocacy while mentoring the team; requires 7-10+ years technical customer-facing experience and 4+ years owning Enterprise customer outcomes.
Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.
Serve as the primary point of contact for customer benefits inquiries and issues across medical, dental, retirement, HSA/FSA and other perks. Troubleshoot, resolve cases via phone/ticket/chat, ensure regulatory compliance, and act as a subject matter expert on Justworks benefits tools while collaborating on product improvements.
Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.
Own the human-in-the-loop customer operations for an RL training data and evals platform. Resolve blockers, improve processes from feedback, and build lightweight systems as the implementation counterpart to GTM Engineers. Ideal for those with ops/consulting experience, strong judgment, and AI familiarity.
Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.
Manage strategic customer accounts at ZoomInfo by driving product adoption, delivering data-driven business reviews, conducting gap analysis, mitigating churn risk, and building executive relationships to maximize ROI and ensure renewals. Requires 8+ years SaaS customer success or account management experience with strategic accounts.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Support pharmacy and Rx delivery customers at Instacart by providing real-time empathetic phone support for orders, Fresh Funds, and health initiatives. Requires 1+ years customer service experience, strong communication, tech proficiency, and ability to thrive in a fast-paced, changing environment.
Serve as primary point of contact for providers and Medicare contractors, handling inbound/outbound calls, written inquiries, and complex issue resolution for the CMS Recovery Audit Contractor program. Requires 2+ years call center/customer service experience.
Lead support operations at OpenAI by owning partner/vendor management, service governance, automation programs, and embedding LLM tools into workflows to scale exceptional customer support. Requires 8+ years leading ops teams, systems thinking, and technical collaboration in high-growth environments.
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Customer Success Manager supporting SMB accounts in healthcare verticals. Own retention, upsells, training, business reviews, and advocacy while collaborating cross-functionally to drive customer value and reduce churn.
SkillBridge internship providing hands-on experience as a Field Service Representative. Support customer product readiness, perform on-site diagnostics/repairs/troubleshooting of mechanical and electronic equipment, deliver technical training, and build customer relationships. Requires military technical/maintenance background and up to 75% travel.
Own a portfolio of enterprise and high-ARR accounts as the primary point of contact and trusted advisor. Drive product adoption, retention, expansion, and upsell while building executive relationships and mentoring junior team members. Requires 7+ years managing complex SaaS accounts.
Serve as first line of defense for customer questions at an AI accounting agent company. Triage/resolve tickets, build knowledge base and runbooks, route product feedback to engineering, and turn support signals into product improvements.
Provide technical support for enterprise customers using ElevenLabs' AI audio platforms, including API and ElevenAgents for LLM orchestration, telephony, and integrations. Diagnose issues, surface product improvements, build documentation, and act as a trusted partner.
Lead and develop a global Enterprise Support team at ElevenLabs, providing hands-on technical support for AI voice, API, and agent products to strategic accounts while driving operational excellence, metrics, and cross-functional alignment with Engineering and Revenue.
Own a book of independent retail clients (paint, hardware, farm & feed stores) post-implementation at Rundoo. Drive retention, adoption, value realization, and QBRs/renewals while turning client feedback into product signals in a startup CS role.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts. Drive retention, expansion, and measurable business outcomes through analytics, executive stakeholder management, process improvement, and product feedback.