Leads post-sale implementation, adoption, retention, and expansion for strategic healthcare partners. The role requires healthcare SaaS delivery experience, cardiology expertise, familiarity with ambulatory EHRs, and the ability to manage complex executive and operational stakeholder relationships.

Manages a distributed product support team, owning performance, quality assurance, staffing, escalations, and follow-the-sun coverage. Requires 5+ years in customer, product, or technical support and 2+ years managing teams across time zones.

Serves as a senior technical advisor to U.S. Federal and enterprise customers, leading secure deployments, integrations, and platform adoption across cloud, on-premises, hybrid, and air-gapped environments. Requires customer-facing technical leadership, infrastructure and cybersecurity expertise, and eligibility for U.S. security clearance.

Supports Oracle EPM Planning and FP&A systems while developing AI agents and automation for finance workflows. Requires 5+ years of Oracle Hyperion/EPM experience, finance systems expertise, SQL, integrations, and data pipeline operations.

Own post-sale technical success for large enterprise customers, leading onboarding, integrations, troubleshooting, enablement, and customer advocacy. Requires 4+ years in a technical customer-facing role and experience with developer tooling, CI/CD, security, and production environments.

Own post-sale technical success for commercial customers by leading onboarding, integrations, troubleshooting, adoption programs, and customer advocacy. The role requires at least 3 years in a technical customer-facing position and experience with developer tooling, CI/CD, security, or open-source ecosystems.

Startup Customer Success Manager supporting early-stage customers with independent onboarding via materials, webinars, and documentation. Owns a pooled book of customers for ongoing email/calls, drives retention best practices, and leads key projects on a complex recruiting SaaS platform. Requires 2+ years customer-facing experience with complex products.

Own pooled SMB customer relationships through onboarding, support, education, and retention initiatives. The role requires at least two years of customer-facing experience with complex products, strong communication and problem-solving skills, and comfort leading operational projects.

Leads an enterprise technical account management team, owning customer adoption, health, retention, escalations, and post-sales operations. Requires substantial post-sales management experience, enterprise SaaS expertise, and familiarity with security or developer-focused products.

Own Flex’s IT and corporate engineering function as a hands-on senior individual contributor, covering identity, endpoints, SaaS administration, automation, vendor management, and corporate security posture. The role requires strong scripting and pragmatic risk judgment.

Leads the full post-sales customer lifecycle, owning enterprise and high-volume accounts, customer health, retention, expansion, and team development. Requires 7+ years of experience, senior customer success leadership, technical fluency, and early-stage startup scaling experience.

Own day-to-day IT operations for Pilot’s San Francisco office and support its hybrid workforce, including identity, device management, SaaS administration, AV, networking, compliance, and enterprise AI tooling. Requires 5+ years of IT experience and deep Okta expertise.

Leads and scales Ironclad’s Adoption Strategy function across pre-sales and post-sales, connecting proof of value, implementation, and sustained customer adoption. The role manages managers and senior practitioners while driving operating rigor, customer value realization, and cross-functional executive engagement.

Provides hands-on employee IT support while administering identity, SaaS, device-management, procurement, and automation systems. The role requires Okta, MDM, Google Workspace, multi-platform support, documentation, and a security-focused approach.

Build and support enterprise integrations and intelligent automation for Legal and other business systems using Workato, Boomi, APIs, AI agents, and MCP servers. The role requires 6–8 years of integration experience plus expertise in APIs, scripting, secure data exchange, and Legal technology integrations.

Provides technical support for enterprise customers using an AI routing and infrastructure platform, debugging APIs, code, logs, and upstream provider issues. Requires 3+ years in external-facing B2B SaaS or API support, programming proficiency, and strong incident-troubleshooting skills.

Own internal IT support, onboarding and offboarding, device and access administration, and SOC 2 compliance for a growing startup. The role requires prior independent IT experience, strong written communication, and full-time onsite work in New York City.

Manages a high-volume portfolio of SaaS accounts, driving product adoption, renewals, and expansion through customer data, automation, and playbooks. Requires 2–3+ years of customer success, account management, renewals, or sales experience.

Senior Customer Success Advisor responsible for driving customer adoption, renewals, expansion, and measurable business outcomes for enterprise cybersecurity customers. The role requires at least five years in customer-facing success or related work and strong executive stakeholder communication.

Leads global corporate IT strategy, operations, team structure, vendor relationships, and service maturity while partnering with Engineering, Security, Finance, and People. Requires distributed-team leadership, enterprise IT fluency, and experience scaling operations through automation and measurable service practices.

Leads and scales Customer Success for Anthropic’s regulated-industry customers across financial services and healthcare. The role manages managers, drives adoption and expansion through complex governance processes, and builds repeatable operating models for enterprise accounts.

Manages customer incidents and escalations across EMEA, coordinating technical response, communications, stakeholders, and operational improvements. Requires at least three years of incident management experience, IT or support experience, cloud familiarity, and scripting knowledge.

Manages strategic telecommunications enterprise accounts, driving Redis adoption, value realization, retention, renewals, and expansion. Requires 8+ years in customer-facing roles, direct telco account experience, strong technical fluency, and executive stakeholder management skills.

Owns critical customer escalations from intake through resolution, coordinating technical and cross-functional teams while improving escalation processes and customer outcomes. Requires 3+ years in escalation management, technical support, customer success, account management, or technical project management.

Leads strategic customer value programs for digital technology clients, partnering with C-level executives to drive transformation, adoption, and measurable business outcomes. Requires 10+ years in customer success, strategy consulting, or related digital technology work, plus large-scale transformation and change management experience.

Provides technical customer support for payroll and accounting integrations, troubleshooting sync, journal entry, data mapping, and API issues. Requires a bachelor's degree, 2+ years of SaaS support experience, integration or payroll knowledge, and strong communication skills.

Leads an AirCover claims operations team, overseeing performance, escalations, investigations, coaching, scheduling, and process improvement. Requires 7 years of overall experience, including 2–3 years leading teams and preferably insurance or liability claims experience.

Founding customer success leader responsible for building the customer-success function, managing enterprise onboarding and adoption, and driving renewals and expansion. The role also supports pre-sales engagements and requires customer success or account management experience, creative-workflow knowledge, and strong communication.

Provides advanced technical support and incident response for Databricks platforms in secure federal and air-gapped environments. The role requires a TS/SCI clearance, at least five years of systems or cloud infrastructure experience, strong Linux and networking expertise, and proficiency in automation and diagnostic tooling.

Owns the customer lifecycle for API customers, helping technical teams evaluate, integrate, adopt, and expand usage while coordinating migrations, incident communications, and enablement. Requires 4+ years in customer-facing technology roles and fluency with APIs and developer workflows.

Provides Tier 1 customer support through email, phone, and chat while resolving cases, maintaining documentation, and escalating recurring issues. Requires at least two years of relevant experience, strong communication and problem-solving skills, and technical aptitude.

Leads corporate IT strategy and operations for a growing SaaS organization, managing internal systems, support, security partnerships, vendors, and a small IT team. Requires 12+ years of IT experience, including 5+ years in leadership, with hands-on experience scaling cloud-first environments.

Leads customer marketing strategy and a team of marketers across onboarding, engagement, retention, expansion, and advocacy programs. Requires 7+ years of marketing experience, customer lifecycle expertise, management experience, and strong analytical and communication skills.

Supports customers building AI training, fine-tuning, and inference solutions by troubleshooting APIs, authentication, infrastructure, billing, and enterprise access issues. Requires 2+ years in a customer-facing technical role and familiarity with support platforms, SSO protocols, and AI APIs.

Manages post-sale engagement, retention, and expansion for large global customers using billing and payments products. The role requires 8 years of client-facing experience, strong customer value and ROI expertise, and deep knowledge of subscriptions and invoicing.

Own and scale Hinge Health’s Support knowledge program by improving information architecture, content quality, governance, reporting, and AI-supported workflows. The role requires 3+ years managing customer-facing knowledge or documentation, strong writing and operations skills, and experience with knowledge-base platforms.

Owns a mid-market SaaS customer portfolio, driving renewals, expansion, adoption, and long-term retention while partnering with scientific, operational, and procurement stakeholders. Requires 3+ years of customer success or account management experience and strong commercial relationship-management skills.

Supports property owners through phone outreach, listing optimization, signage distribution, and process improvement. The role requires at least one year of experience, strong organization and attention to detail, and professional customer communication skills.

Designs, operates, and automates secure IT infrastructure across identity, endpoint management, and SaaS systems for a regulated public-sector environment. Requires 5+ years of IT systems or infrastructure experience, IAM expertise, scripting skills, and familiarity with federal security frameworks.

Own post-sale success for implementation partners and systems integrators, driving onboarding, adoption, measurable ROI, renewals, and expansion. The role requires 4+ years in customer-facing post-sale work, technical fluency, strong executive communication, and comfort building a Customer Success function in an early-stage company.

Manages SMB customer relationships across onboarding, engagement, renewals, and expansion. The role requires 1–2+ years in customer success or account management, strong commercial and communication skills, and the ability to manage multiple priorities remotely.

Manages employer-client relationships for a digital health program, driving adoption, satisfaction, retention, renewals, and product expansion. Requires at least two years of digital health client success experience, strong stakeholder communication, data storytelling, and complex account management skills.

Provides advanced technical customer support for Intercom, owning complex cases, troubleshooting APIs and customer technologies, and partnering with product teams on improvements. Requires 3–4+ years of technical support experience, strong communication and problem-solving skills, and familiarity with SaaS environments.

Manages enterprise and high-growth customer relationships across onboarding, adoption, retention, renewals, and expansion. Requires at least 1 year of SaaS customer success experience, strong stakeholder communication, and the ability to translate technical concepts into customer value.

Owns strategic relationships with mid-market and enterprise SaaS customers, driving adoption, retention, and expansion through platform expertise and data-driven account management. Requires 3+ years of relevant client-facing experience, strong SaaS metrics knowledge, and a bachelor's degree or equivalent experience.

Manages a portfolio of commercial customers, driving software adoption, measurable value, retention, and expansion through success planning, training, usage analysis, and cross-functional coordination. Requires 1–2 years of customer success or related experience, a bachelor’s degree, and the ability to learn complex software platforms.

Provides hands-on remote desktop, device, account, and SaaS support for a globally distributed workforce. Requires at least two years of IT support experience, macOS and Google Workspace knowledge, and familiarity with identity and device management tools.

Provides L2 IT administration, troubleshooting, documentation, remote support, and on-call incident response for dental practices. Requires at least 3 years of IT experience and familiarity with networking, Windows infrastructure, cloud systems, and endpoint administration.

Handles customer support across email, chat, and phone, troubleshooting product, integration, carrier, account, and billing issues while supporting premier accounts. Requires at least three years of customer-facing experience, strong written communication, and remote-work experience.

Provides dedicated, expert payroll and benefits support to a portfolio of high-value customers while driving retention, education, and cross-functional solutions. Requires substantial customer experience, payroll and account management expertise, strong communication, and AI fluency.