Technical Support Engineer resolving customer issues for Orb's usage-based billing platform via Slack/email, collaborating with Product/Engineering on feedback and improvements, and building support tools/playbooks. Requires 3+ years technical support experience, SQL, AWS, and scripting in TypeScript/Python.
Own and execute complex customer onboardings for Haus's incrementality and causal marketing mix modeling (cMMM) platform. Manage data connections, custom KPIs, troubleshooting with SQL/Retool, partner with Product/Data/Science/Engineering teams, and apply AI to improve processes. Requires 2+ years SaaS customer-facing experience, preferably in technical implementation.
Partner Success Manager responsible for managing strategic relationships with large accounting firms, driving GustoPro adoption, providing strategic advisory, and scaling partner success programs. Requires 6+ years in partner/account management or customer success with enterprise clients, strong accounting ecosystem knowledge, travel willingness, and daily AI workflow integration.
Service Agent handling patient inquiries, scheduling appointments, managing tickets in ServiceNow, and supporting providers via chat and calls to optimize schedules and guide patients through intake. Requires customer service experience, multitasking, and phone skills in a fast-paced environment.
Own scheduling, real-time analysis (RTA), and intraday management for Ashby's global technical Support team. Translate capacity forecasts into flexible schedules, monitor performance against SLAs, make live adjustments, and build dashboards while partnering with a WFM Lead in a humane, non-punitive environment.
Customer Success Manager responsible for end-to-end customer onboarding, adoption, retention, and expansion at an AI company serving the construction industry. Requires 3+ years SaaS CS experience, strong relationship management, and data-driven approach; construction vertical knowledge is a plus.
Customer Success Manager responsible for client onboarding, driving value, building relationships, and identifying growth opportunities for a portfolio of mid-market hospitality technology clients. Requires 2-3 years in account management or customer success in B2B SaaS, plus a bachelor's degree.
Senior Jira Systems Administrator responsible for architecting, maintaining, securing, and automating Cloudflare's Atlassian Data Center environment using Groovy/ScriptRunner. Requires 3+ years Jira admin experience in on-prem and cloud migration, deep infrastructure knowledge, and production uptime focus.
Manage complex data feed onboarding for institutional Addepar clients. Requires 5+ years client-facing FinTech experience, professional Spanish proficiency for technical communications, and strong stakeholder management skills.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB journeys. Maximize lifetime value, retention, and revenue realization through strategic advisory, business reviews, cross-functional coordination, and product influence while mentoring team members.
Alliance Concierge supporting property management partners with on-site product rollout, AI adoption, training, change management, and ongoing relationship building. Requires 3-5 years in implementation, customer success or operations, strong travel willingness, and embedded partnership mindset.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and 100% travel willingness within the DC region.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly within Texas.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Front Desk Coordinator serving as the first point of contact for visitors and employees. Manages office operations, schedules meetings, coordinates with vendors and facilities teams. Requires 1-3 years administrative experience, strong communication and organizational skills.
Serve as the technical bridge for strategic Tailscale customers by leading onboarding, providing expert support and troubleshooting, conducting QBRs, and acting as a trusted advisor to drive adoption and success. Requires 6+ years technical experience including 2+ years customer-facing, deep networking/cloud knowledge, and strong communication skills.
Own and execute Okta's Customer Advisory Board program end-to-end, including strategy, recruitment, meeting design, feedback synthesis, and cross-functional coordination with Product, Marketing, and Sales. Requires 7+ years in B2B tech customer marketing/advocacy with strong executive presence and project management skills.
Serve as the dedicated subject matter expert and primary support contact for BioRender's data analysis and graphing product. Provide high-touch technical support to enterprise users on statistical methods and visualization, relay feedback to Product/Engineering, and build support processes during beta launch. Requires degree in quantitative/life sciences plus hands-on experience with tools like GraphPad Prism.
Lead advanced customer onboarding, Tier 2/3 technical escalations, and website configurations for Doctible's patient experience platform. Provide mentorship, drive root cause fixes and automation, and partner cross-functionally to deliver high CSAT for healthcare practices.
Lead a high-volume Commercial Customer Success team at Ramp to drive post-sale activation, onboarding, and adoption for small businesses across finance products. Requires 4+ years B2B SaaS experience and 2+ years managing CS/ops teams, with strong data-driven and cross-functional skills.
Manage a book of Stripe enterprise customers to drive retention, growth, and satisfaction. Deliver business reviews, payments insights, and act as a trusted advisor while partnering with sales and technical teams.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Drive end-to-end implementation and adoption of Pave's compensation platform for HR/Finance customers. Requires 2+ years SaaS customer-facing experience, strong project management, technical skills (JSON, SQL, APIs), and stakeholder management.
Client Success Partner manages a large portfolio of strategic restaurant tech accounts at SpotOn. Drives retention, adoption, and expansion through scalable campaigns, data-driven insights, and cross-functional collaboration in a hybrid, low-touch environment.
Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.
Support small business customers with workers' compensation inquiries, policy creation, compliance, and coordination with carriers and agencies. Requires 1+ year in operations/insurance/customer service, strong communication, and attention to detail.
Build and operate IT automation, identity lifecycle (Okta), and internal AI/self-service tools while providing end-user support, vendor/SaaS management, and compliance support (SOC 2, PCI, GDPR) at a fintech startup. Requires 3+ years IT/automation experience, Python/JavaScript scripting, and hands-on modern SaaS/endpoint stack familiarity.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Lead IT Operations, Systems & Network Engineering, and A/V/live production for a high-growth AI company. Own global infrastructure strategy, team leadership, security partnerships, office buildouts, and operational excellence as the company scales.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Developer Support Engineer helping LLM application builders troubleshoot API/SDK issues in Python/TypeScript codebases, reproduce bugs, write documentation, improve developer experience, and relay feedback to product/engineering teams. Requires 1+ years supporting developer products, strong coding and communication skills.
Own customer onboarding, activation, training, and expansion for GovSignals' AI government contracting platform. Configure workflows, drive measurable ROI for contractors or agencies, and relay feedback to product/roadmap. Requires 3+ years in CS/PS/Implementation at B2B SaaS plus government contracting knowledge.
Serve as the technical bridge between customers and DataHub's Engineering/Product teams. Deliver advanced troubleshooting, guide onboarding, debug complex issues across data pipelines/cloud/integrations, and advocate for product improvements based on customer feedback. Requires 5+ years experience, strong Python/SQL/cloud skills, and customer obsession.
Senior IT Endpoint Engineer responsible for architecting, securing, and optimizing global Windows, macOS, iOS, and Android endpoint fleets using Intune and Jamf. Leads zero-touch provisioning, automation, security baselines, and escalation support in a remote-first environment.
Build and own IT infrastructure and security operations for a health-tech startup. Manage endpoints (macOS/Windows), M365/Okta identity, monitor alerts in Datadog/Sophos, ensure HIPAA/SOC 2 compliance, and support scaling cardiology value-based care platform.
Field Engineer responsible for onsite installation, troubleshooting, QA, training partners, and supporting Motive's hardware/software products in automotive and logistics. Requires 5+ years experience, hardware proficiency, customer-facing skills, and up to 35% travel.
IT Operations Engineer providing first-line technical support, help desk assistance, user onboarding/offboarding, and building scalable IT infrastructure for a rapidly growing company. Requires 3+ years IT operations experience across Linux/Windows/Mac, networking, SaaS, and CompTIA Security+ certification.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Own a book of enterprise customers as primary post-sale contact at Rasa. Drive onboarding, adoption, renewals, expansions, and value realization for conversational AI platform while managing escalations and forecasting retention.
Post-sales technical advisor for education institutions, driving AI adoption, deployment, use case identification, and value realization with OpenAI's platform. Requires 8+ years in technical customer success or consulting roles with deep GenAI and integration expertise.
Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
Manage a team of 10-12 Member Success Managers at Collective, owning daily operations, coaching, queue health, and economics to deliver high-value proactive support for self-employed members' financial services. Requires 5+ years client-facing success experience, 1-2 years people management, comfort with tax/financial concepts, data-savviness, and AI familiarity.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.
Patient Support Specialist handling inbound patient inquiries via phone/email/SMS, triaging issues, coordinating scheduling and lab work with national partners like Quest/Labcorp, and providing clerical support for at-home care visits. Requires 3+ years healthcare patient services experience.
Technical Support Engineer resolving customer issues for Orb's usage-based billing platform via Slack/email, collaborating with Product/Engineering on feedback and improvements, and building support tools/playbooks. Requires 3+ years technical support experience, SQL, AWS, and scripting in TypeScript/Python.
Own and execute complex customer onboardings for Haus's incrementality and causal marketing mix modeling (cMMM) platform. Manage data connections, custom KPIs, troubleshooting with SQL/Retool, partner with Product/Data/Science/Engineering teams, and apply AI to improve processes. Requires 2+ years SaaS customer-facing experience, preferably in technical implementation.
Partner Success Manager responsible for managing strategic relationships with large accounting firms, driving GustoPro adoption, providing strategic advisory, and scaling partner success programs. Requires 6+ years in partner/account management or customer success with enterprise clients, strong accounting ecosystem knowledge, travel willingness, and daily AI workflow integration.
Service Agent handling patient inquiries, scheduling appointments, managing tickets in ServiceNow, and supporting providers via chat and calls to optimize schedules and guide patients through intake. Requires customer service experience, multitasking, and phone skills in a fast-paced environment.
Own scheduling, real-time analysis (RTA), and intraday management for Ashby's global technical Support team. Translate capacity forecasts into flexible schedules, monitor performance against SLAs, make live adjustments, and build dashboards while partnering with a WFM Lead in a humane, non-punitive environment.
Customer Success Manager responsible for end-to-end customer onboarding, adoption, retention, and expansion at an AI company serving the construction industry. Requires 3+ years SaaS CS experience, strong relationship management, and data-driven approach; construction vertical knowledge is a plus.
Customer Success Manager responsible for client onboarding, driving value, building relationships, and identifying growth opportunities for a portfolio of mid-market hospitality technology clients. Requires 2-3 years in account management or customer success in B2B SaaS, plus a bachelor's degree.
Senior Jira Systems Administrator responsible for architecting, maintaining, securing, and automating Cloudflare's Atlassian Data Center environment using Groovy/ScriptRunner. Requires 3+ years Jira admin experience in on-prem and cloud migration, deep infrastructure knowledge, and production uptime focus.
Manage complex data feed onboarding for institutional Addepar clients. Requires 5+ years client-facing FinTech experience, professional Spanish proficiency for technical communications, and strong stakeholder management skills.
Senior Customer Success Manager advising Enterprise (G2000) customers on complex MongoDB journeys. Maximize lifetime value, retention, and revenue realization through strategic advisory, business reviews, cross-functional coordination, and product influence while mentoring team members.
Alliance Concierge supporting property management partners with on-site product rollout, AI adoption, training, change management, and ongoing relationship building. Requires 3-5 years in implementation, customer success or operations, strong travel willingness, and embedded partnership mindset.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and 100% travel willingness within the DC region.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly within Texas.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Alliance Concierge who works on-site with property management partners to drive product rollout, adoption, training, and change management for Bilt's AI-powered solutions. Requires 3-5 years in implementation, customer success or operations, strong relationship skills, and willingness to travel weekly.
Front Desk Coordinator serving as the first point of contact for visitors and employees. Manages office operations, schedules meetings, coordinates with vendors and facilities teams. Requires 1-3 years administrative experience, strong communication and organizational skills.
Serve as the technical bridge for strategic Tailscale customers by leading onboarding, providing expert support and troubleshooting, conducting QBRs, and acting as a trusted advisor to drive adoption and success. Requires 6+ years technical experience including 2+ years customer-facing, deep networking/cloud knowledge, and strong communication skills.
Own and execute Okta's Customer Advisory Board program end-to-end, including strategy, recruitment, meeting design, feedback synthesis, and cross-functional coordination with Product, Marketing, and Sales. Requires 7+ years in B2B tech customer marketing/advocacy with strong executive presence and project management skills.
Serve as the dedicated subject matter expert and primary support contact for BioRender's data analysis and graphing product. Provide high-touch technical support to enterprise users on statistical methods and visualization, relay feedback to Product/Engineering, and build support processes during beta launch. Requires degree in quantitative/life sciences plus hands-on experience with tools like GraphPad Prism.
Lead advanced customer onboarding, Tier 2/3 technical escalations, and website configurations for Doctible's patient experience platform. Provide mentorship, drive root cause fixes and automation, and partner cross-functionally to deliver high CSAT for healthcare practices.
Lead a high-volume Commercial Customer Success team at Ramp to drive post-sale activation, onboarding, and adoption for small businesses across finance products. Requires 4+ years B2B SaaS experience and 2+ years managing CS/ops teams, with strong data-driven and cross-functional skills.
Manage a book of Stripe enterprise customers to drive retention, growth, and satisfaction. Deliver business reviews, payments insights, and act as a trusted advisor while partnering with sales and technical teams.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Drive end-to-end implementation and adoption of Pave's compensation platform for HR/Finance customers. Requires 2+ years SaaS customer-facing experience, strong project management, technical skills (JSON, SQL, APIs), and stakeholder management.
Client Success Partner manages a large portfolio of strategic restaurant tech accounts at SpotOn. Drives retention, adoption, and expansion through scalable campaigns, data-driven insights, and cross-functional collaboration in a hybrid, low-touch environment.
Provide technical support to campground and resort staff using Campspot reservation software via phone, email, and remote demos. Requires availability for evening/weekend shifts including summer peak season, strong communication, and customer service skills.
Support small business customers with workers' compensation inquiries, policy creation, compliance, and coordination with carriers and agencies. Requires 1+ year in operations/insurance/customer service, strong communication, and attention to detail.
Build and operate IT automation, identity lifecycle (Okta), and internal AI/self-service tools while providing end-user support, vendor/SaaS management, and compliance support (SOC 2, PCI, GDPR) at a fintech startup. Requires 3+ years IT/automation experience, Python/JavaScript scripting, and hands-on modern SaaS/endpoint stack familiarity.
Lead and scale a team of Enterprise Customer Success Managers at Harvey AI. Drive adoption, retention, and expansion for sophisticated law firms and Fortune 100 clients through strategic initiatives, executive sponsorship, and cross-functional partnerships. Requires 8+ years in CS/Account Management with 3+ years leading enterprise teams.
Lead IT Operations, Systems & Network Engineering, and A/V/live production for a high-growth AI company. Own global infrastructure strategy, team leadership, security partnerships, office buildouts, and operational excellence as the company scales.
Provide expert payroll support to startup customers at Mercury, handling pay runs, tax corrections, compliance guidance, and issue resolution while improving processes, documentation, and product feedback loops. Requires 3+ years customer support experience plus 1-2 years payroll operations expertise.
Developer Support Engineer helping LLM application builders troubleshoot API/SDK issues in Python/TypeScript codebases, reproduce bugs, write documentation, improve developer experience, and relay feedback to product/engineering teams. Requires 1+ years supporting developer products, strong coding and communication skills.
Own customer onboarding, activation, training, and expansion for GovSignals' AI government contracting platform. Configure workflows, drive measurable ROI for contractors or agencies, and relay feedback to product/roadmap. Requires 3+ years in CS/PS/Implementation at B2B SaaS plus government contracting knowledge.
Serve as the technical bridge between customers and DataHub's Engineering/Product teams. Deliver advanced troubleshooting, guide onboarding, debug complex issues across data pipelines/cloud/integrations, and advocate for product improvements based on customer feedback. Requires 5+ years experience, strong Python/SQL/cloud skills, and customer obsession.
Senior IT Endpoint Engineer responsible for architecting, securing, and optimizing global Windows, macOS, iOS, and Android endpoint fleets using Intune and Jamf. Leads zero-touch provisioning, automation, security baselines, and escalation support in a remote-first environment.
Build and own IT infrastructure and security operations for a health-tech startup. Manage endpoints (macOS/Windows), M365/Okta identity, monitor alerts in Datadog/Sophos, ensure HIPAA/SOC 2 compliance, and support scaling cardiology value-based care platform.
Field Engineer responsible for onsite installation, troubleshooting, QA, training partners, and supporting Motive's hardware/software products in automotive and logistics. Requires 5+ years experience, hardware proficiency, customer-facing skills, and up to 35% travel.
IT Operations Engineer providing first-line technical support, help desk assistance, user onboarding/offboarding, and building scalable IT infrastructure for a rapidly growing company. Requires 3+ years IT operations experience across Linux/Windows/Mac, networking, SaaS, and CompTIA Security+ certification.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Technical Support Engineer building an autonomous AI-powered resolution engine for Sentry's observability platform. Debug complex SDK and distributed systems issues for elite developers while engineering agentic tooling, LLM orchestration, and feedback loops to product teams. 4+ years experience required with strong coding and systems depth.
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Own a book of enterprise customers as primary post-sale contact at Rasa. Drive onboarding, adoption, renewals, expansions, and value realization for conversational AI platform while managing escalations and forecasting retention.
Post-sales technical advisor for education institutions, driving AI adoption, deployment, use case identification, and value realization with OpenAI's platform. Requires 8+ years in technical customer success or consulting roles with deep GenAI and integration expertise.
Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
Manage a team of 10-12 Member Success Managers at Collective, owning daily operations, coaching, queue health, and economics to deliver high-value proactive support for self-employed members' financial services. Requires 5+ years client-facing success experience, 1-2 years people management, comfort with tax/financial concepts, data-savviness, and AI familiarity.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
Support users of Kalshi's prediction market platform by responding to inquiries, troubleshooting issues, and educating on trading mechanics. Identify patterns, improve support processes and documentation, and provide feedback to Product and Engineering teams. Requires 2+ years in customer support or operations, strong communication, and problem-solving skills.
Patient Support Specialist handling inbound patient inquiries via phone/email/SMS, triaging issues, coordinating scheduling and lab work with national partners like Quest/Labcorp, and providing clerical support for at-home care visits. Requires 3+ years healthcare patient services experience.