Leads regional enterprise customer support operations, managing team performance, escalations, staffing, and continuous improvement. Requires 8+ years in customer support or experience, including 4+ years managing high-volume teams, plus strong Zendesk administration and technical troubleshooting skills.

Resolves urgent user escalations, partners with product and engineering teams, and drives root-cause remediation and support-process improvements. Requires 5+ years in customer-facing support, escalation handling, stakeholder influence, and process improvement.

Leads and develops a Customer Success team serving upmarket SaaS customers, driving retention, adoption, value realization, forecasting discipline, and operational excellence. Requires 8+ years in customer-facing roles, 5+ years of people leadership, and experience managing high-performing teams.

Provides technical support for internal users by triaging tickets, resolving Tier 1 and 2 issues, managing escalations, and investigating backend problems. Requires 2+ years of product support experience, strong communication, organization, and interest in SQL and APIs.

Manages SMB healthcare-provider accounts by improving platform adoption, bookings, retention, and performance through consultative relationship management, product recommendations, and cross-functional collaboration. Requires a bachelor’s degree and 1–2 years of relevant experience.

Manage relationships with mid-market customers, lead onboarding and training, expand product adoption, and advocate for customer needs. Requires 3+ years in a technical customer-facing SaaS role and strong communication and organizational skills.

Provides multichannel customer service and tailored solutions to healthcare provider partners, including feature upselling and issue resolution. Requires strong communication, problem-solving, organization, and adaptability in a fast-paced environment.

Provides advanced, app-specific technical support for Bubble users by diagnosing configuration and platform issues, escalating bugs, and improving support processes. The role suits a recent graduate with strong communication, problem-solving, and technical learning abilities who can work onsite in New York City.

Leads a global Premier Support organization, hiring and developing Designated Support Engineers while improving support operations and customer outcomes. Requires 15+ years of industry experience, substantial management and technical support leadership experience, and a computer science or related bachelor’s degree.

Owns NetSuite administration and continuous improvement for finance operations, including configurations, integrations, controls, reporting, testing, and training. Requires 7+ years of hands-on NetSuite experience and expertise across core Finance processes and full-cycle implementations.

Own the scaled customer success motion for more than 100 accounts, driving onboarding, adoption, retention, renewals, and expansion through automation, customer signals, and selective technical engagement. The role requires experience with revenue ownership, APIs, SQL, dashboards, and building processes from scratch.

Reviews pharmacy prior authorization requests, verifies coverage and claims information, and approves or escalates cases under established protocols. Requires an active pharmacy technician license, 2–4 years of pharmacy technician experience, and strong communication and critical-thinking skills.

Senior Customer Success Manager advising Enterprise customers on complex MongoDB deployments, driving retention, revenue realization, and advocacy. Requires 7+ years in technical customer-facing roles, Enterprise account ownership, and strong technical and executive communication.

Senior Customer Success Manager advising Enterprise financial services customers through complex MongoDB deployments, driving retention, revenue realization, advocacy, and business outcomes. Requires 7+ years in technical customer-facing roles and experience managing Enterprise customer health.

Leads Level 1 technical triage for a B2B AI deployment in India, diagnosing issues across ML systems, applications, APIs, infrastructure, and networking before coordinating escalations. The role requires 5–9 years of technical or production support experience and strong incident communication and ownership.

Provides technical support, product implementation, integrations, and customer guidance for OPSWAT solutions in the UK. The role requires strong Windows expertise, troubleshooting and communication skills, customer orientation, and willingness to travel.

Manages employee accounts, devices, endpoint security, and IT access throughout the full lifecycle in a remote EMEA environment. The role suits an organized junior IT professional with 0–2 years of experience and hands-on familiarity with Google Workspace and device management.

Manages strategic enterprise customers by leading onboarding, adoption, relationship development, renewals, and growth opportunities. Requires 3+ years in Customer Success or Account Management, B2B technology or SaaS experience, enterprise account management skills, and fluency in French and English.

Provides remote customer onboarding and A2P compliance support for Fast Track customers in India, managing SLAs, accounts, issue resolution, and customer communications. Requires 2+ years of A2P product experience and direct client experience.

Own escalated IT support while managing networking and conference room AV across three offices. The role requires 3+ years of distributed-company IT experience, cloud-managed networking expertise, and hands-on administration of identity, collaboration, endpoint, and service-management platforms.

Supports the administration, configuration, integrations, security, and user support of NetSuite while partnering with finance and business operations stakeholders. Requires 1–3 years of NetSuite administration experience, strong problem-solving skills, and the ability to translate business needs into system improvements.

Own a portfolio of ecommerce merchant accounts, driving revenue expansion, retention, and partner outcomes through data-backed account management. The role requires at least one year of client-facing experience and strong ownership, communication, and analytical skills.

Senior Technical Account Manager responsible for guiding clients through cybersecurity solution implementation, optimization, support, and strategy. Requires a bachelor’s degree, cybersecurity expertise, technical troubleshooting experience, and strong client communication skills.

Administers and supports NetSuite remotely, including configuration, integrations, access provisioning, user support, testing, and audit activities. Requires 1–3 years of NetSuite administration experience, strong problem-solving and customer service skills, and the ability to translate business needs into technical requirements.

Own the daily delivery and quality of time-sensitive media intelligence digests for client accounts in Bulgaria. The role requires at least one year of customer support or operational workflow experience, strong attention to detail, deadline management, and cross-functional collaboration.

Leads high-visibility customer escalations, executive communications, cross-functional process improvement, and team development. The role requires strategic leadership, project management, data literacy, and 10+ years of experience in high-growth technology environments.

Supports small business owners through payroll and HR onboarding while diagnosing tax and compliance issues, managing customer interactions, and identifying expansion opportunities. The role requires at least one year of high-volume sales or customer service experience plus consultative communication and practical AI use.

Leads OpenAI’s Americas executive-engagement portfolio, team, operating model, and customer-facing programs. The role requires 10+ years of experience, strong commercial judgment, and the ability to scale high-touch executive experiences while preserving strategic customization.

Leads the strategy, delivery, integration, security, and optimization of the enterprise applications portfolio while managing a technical team, vendors, budget, and compliance programs. Requires 8+ years of enterprise applications leadership and 3+ years of people management.

Leads an onsite customer service team across fulfillment center sites, using performance metrics, quality programs, and process improvements to improve merchant experience. Requires a bachelor's degree or equivalent, 5+ years in customer service or operations, and 3+ years of people management.

Manages and grows relationships with automotive dealership partners through onboarding, product implementation, training, account health monitoring, and renewals. Requires automotive dealership or automotive technology experience, strong relationship skills, and extensive travel.

Manages dealership partnerships for a B2B SaaS platform, leading onboarding, implementations, training, retention, renewals, and account growth. Requires automotive dealership or automotive technology experience, strong relationship and negotiation skills, and extensive travel.

Provides 24/7 operational and technical support to radiology clients and clinicians through phone, email, and chat, including imaging workflow troubleshooting and provider communication. Requires healthcare or radiology support experience, strong communication skills, and availability for weekend coverage and weekday training.

Own strategic client relationships, outcomes, executive engagement, renewals, and expansion for an enterprise SaaS portfolio. The role requires 7+ years of enterprise client-facing experience, commercial ownership, technical curiosity, and familiarity with marketing technology and AI.

Manages Corporate and Enterprise SaaS accounts, driving adoption, renewals, expansion, and measurable business value. The role combines commercial ownership, customer implementation oversight, executive stakeholder engagement, and bilingual French-English communication.

Administers and configures Salesforce, manages access and data quality, supports request resolution, and builds reports and automation. The role requires 1–3 years of Salesforce administration experience, strong attention to detail, and effective stakeholder communication.

Monitors campus infrastructure signals, triages and escalates incidents, leads incident communications, and tracks corrective actions to completion. The role requires 24/7 operations experience, strong judgment and communication skills, and rotating shift availability.

Leads and scales a team of Technical Architects supporting enterprise customers from onboarding through retention and expansion. Requires 8–10 years in client-facing or technology-focused roles, people-management experience, and deep expertise in enterprise implementations, APIs, databases, and data integration.

Own a mid-market merchant portfolio for a B2B SaaS business, driving retention, renewals, expansion, and product adoption through consultative account management. The role requires 3+ years of customer success or account management experience, strong data-driven prioritization, and cross-functional collaboration.

Handles complex customer escalations involving usage metering, billing anomalies, revenue-impacting behavior, and cloud cost management. The role partners with Product, Engineering, Finance, and Solutions teams to investigate root causes, build diagnostic resources, and improve billing transparency.

Leads and scales Thatch’s Employer Support organization, managing support leaders and specialists while establishing operational strategy, metrics, processes, and a customer-first culture. Requires 5+ years leading support teams and strong cross-functional project and communication skills.

Designs and scales secure AI-enabled enterprise productivity solutions, automations, and integrations across 1Password. The role partners with stakeholders, manages AI platforms, and develops workflows, standards, documentation, and training to improve operational efficiency.

Owns high-volume Standards & Enforcement queues, resolving appeals and legal-adjacent requests while improving SOPs, Zendesk workflows, reporting, and AI-assisted triage. Requires 2–4 years of platform Trust & Safety or related experience, strong judgment, data skills, and clear writing.

Guides strategic enterprise customers through multi-year cloud adoption and security transformation, connecting Wiz’s platform to business outcomes, increasing adoption, and identifying expansion opportunities. Requires 6+ years in customer success, account management, or another strategic customer-facing role.

Provides expert Apache Airflow support and reliability guidance to sophisticated customers, troubleshooting managed data platforms and contributing to Airflow and internal tooling. Requires a data engineering background, Python experience, Airflow administration, Kubernetes, containers, and cloud distributed-systems experience.

Manages a large SMB customer portfolio through onboarding, adoption, support, renewals, and expansion while using customer data to improve outcomes. Requires B2B SaaS customer-success and sales-domain experience, strong communication, and familiarity with sales engagement tools.

Manages enterprise customer relationships, driving adoption, retention, renewals, and growth through payments insights, business reviews, and cross-functional advocacy. Requires 7+ years in client-facing enterprise relationship management and the ability to lead technical conversations.

Leads a Bengaluru-based Seller Systems operations team in a player-coach role, overseeing performance, staffing, escalations, and associate development while improving workflows and user experiences. Requires 9+ years in user-facing support or operations and 3+ years leading or mentoring teams.

Leads a Customer Success team serving complex Greater China accounts, owning strategy, revenue growth, operations, hiring, and team development. Requires 12+ years in customer success, account management, or sales, including 3–5 years managing people.

Provides remote customer and partner support for cybersecurity incidents, escalations, and SIEM questions while coordinating with SOC and product teams. The entry-level role requires strong communication, incident-management potential, and foundational cybersecurity knowledge.