Support data center server and network infrastructure health by troubleshooting equipment, performing rack/stack installations, managing inventory, and resolving operations tickets. Requires high school diploma, 0-2 years hardware experience, physical ability to lift 35lbs and work at heights.
Manages a high-volume portfolio of Core Accounts, driving retention and adoption through standardized campaigns and proactive engagement. Requires 1+ year of customer success experience and bilingual English/Spanish proficiency.
Provide technical support for Crusoe Cloud's GPU infrastructure, troubleshooting VMs, hardware, and scaling issues while participating in 24/7 on-call rotations. Requires 5+ years customer support experience and strong Linux/cloud skills.
Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.
Own the full customer relationship at CENTCOM and USMTM, driving 100% workflow adoption of Onebrief's AI collaboration platform while serving as the primary liaison between users and product/engineering teams. Requires TS/SCI clearance and deep expertise in multi-star headquarters planning.
Lead strategic customer engagements for a cloud security SaaS platform, driving adoption, expansion, and security outcomes with Fortune 100 enterprise accounts. Requires 6+ years in customer-facing strategic roles and deep Security SaaS expertise.
Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.
Lead and develop a team of ~10 licensed IARs delivering white-glove support to high-net-worth clients via chat, email, and phone. Own performance metrics, QA, staffing, and cross-functional collaboration to drive satisfaction and retention.
Install, maintain, and repair telematics devices, AI cameras, and IoT equipment in customer vehicles. Travel 50-75% for on-site installations, quality checks, customer training, and technical support.
Serve as primary point of contact for assigned SaaS customers, driving retention, expansion, and renewals while building success plans and gathering product feedback.
Provide onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and product/engineering teams.
Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.
Drive AI adoption, renewals, and expansion for enterprise accounts at Notion. Lead workshops, build success plans, and partner with AEs to deliver outcomes and revenue.
Deliver high-quality training programs to healthcare clients during implementation and adoption of IntusCare products. Requires 1-3 years training or client education experience and strong facilitation skills.
Early Customer Success leader building and scaling post-sale operations, onboarding, support systems, and retention processes for a federal-focused SaaS platform.
Provide in-office IT support for the Austin team, handling end-user help desk, endpoint administration (macOS/Windows), MDM workflows, A/V support, and asset management.
Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
Manage a portfolio of commercial accounts at a B2B SaaS startup, driving platform adoption, executing success playbooks, and managing risk through digital-first engagement. Requires early-career customer-facing experience and strong communication skills.
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Own knowledge systems and AI-powered content infrastructure for Figma's Support team. Build content strategy, governance, and integrations to ensure accurate, scalable support at a technical SaaS company.
Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.
Manages on-site IT asset lifecycle, inventory, shipping/receiving, and vendor access at a data center location. Requires strong organizational skills, spreadsheet/database experience, and comfort working independently in technical environments.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Manage critical trust and P1 incidents for Auth0 by Okta, driving customer communications, RCAs, and process improvements while mentoring support staff. Requires 3+ years SaaS incident management experience and strong cross-functional communication skills.
Hands-on data center technician responsible for server/network infrastructure health, troubleshooting, racking/stacking, inventory management, and ticket resolution. Requires 2+ years hardware experience and physical capability for data center work.
Leads IT operations, security operations, and GRC programs for a high-growth SaaS company. Manages infrastructure, risk, compliance, and a team while supporting audits and customer assessments.
Lead and mentor data center technicians while overseeing server and network infrastructure operations, maintenance, and troubleshooting to optimize MTTD and MTTR. Requires 6+ years hands-on hardware experience plus proven leadership in a data center environment.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Lead Workday implementation and integration architecture for Crusoe's People Technology ecosystem. Drive Workday Phase 1/2 delivery and ADP Workforce Now integration while establishing long-term platform standards and mentoring staff architects.
Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.
Lead a globally distributed End User Services team supporting 2,900+ team members with SaaS tools, onboarding, IT asset lifecycle, and scalable support through automation and AI.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
IT Operations Analyst providing hands-on IT support, onboarding/offboarding, SaaS administration, and A/V assistance for a fast-growing AI company in a hybrid New York office.
Lead and mentor a team of Customer Success Managers, owning team-level renewal, retention, and expansion metrics while coaching CSMs on enterprise account management and AI adoption for a leading GRC SaaS platform.
Customer Success Manager supporting Beneficial Deployments team, serving as strategic advisor to global development organizations adopting Claude AI products to amplify social impact.
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Own day-to-day identity and endpoint operations for a remote-first SaaS company. Administer Okta, Iru MDM, and Slack while automating JML workflows and maintaining security compliance across global time zones.
Entry-level Security Operations Engineer handling first-response triage for security alerts, customer security tickets, internal IT requests, and on-call incident support in a follow-the-sun rotation.
Provide direct travel support for corporate clients via chat, phone, and email. Handle complex bookings, GDS systems, and compliance while delivering high-quality customer service.
Provide direct travel support for corporate clients via chat, phone, and email, handling complex bookings and GDS systems while meeting performance metrics.
Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.
Manages a team of CSMs focused on banking customers, driving adoption, satisfaction, and revenue growth. Owns client relationships, QBRs, onboarding support, and cross-functional collaboration.
Provide tier 1 and tier 2 IT support, troubleshoot Apple hardware/software, manage user equipment setup, and help employees adopt AI-powered productivity tools in an enterprise environment.
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Support clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
First dedicated IT and Security operator responsible for endpoint management, identity administration, SOC 2 compliance, and vendor security reviews at a scaling NYC fintech startup.
Support data center server and network infrastructure health by troubleshooting equipment, performing rack/stack installations, managing inventory, and resolving operations tickets. Requires high school diploma, 0-2 years hardware experience, physical ability to lift 35lbs and work at heights.
Manages a high-volume portfolio of Core Accounts, driving retention and adoption through standardized campaigns and proactive engagement. Requires 1+ year of customer success experience and bilingual English/Spanish proficiency.
Provide technical support for Crusoe Cloud's GPU infrastructure, troubleshooting VMs, hardware, and scaling issues while participating in 24/7 on-call rotations. Requires 5+ years customer support experience and strong Linux/cloud skills.
Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.
Own the full customer relationship at CENTCOM and USMTM, driving 100% workflow adoption of Onebrief's AI collaboration platform while serving as the primary liaison between users and product/engineering teams. Requires TS/SCI clearance and deep expertise in multi-star headquarters planning.
Lead strategic customer engagements for a cloud security SaaS platform, driving adoption, expansion, and security outcomes with Fortune 100 enterprise accounts. Requires 6+ years in customer-facing strategic roles and deep Security SaaS expertise.
Lead and coach an onboarding team responsible for taking real estate clients from kickoff through launch. Drive performance against metrics, manage escalations, and partner cross-functionally to improve speed, quality, and client experience.
Lead and develop a team of ~10 licensed IARs delivering white-glove support to high-net-worth clients via chat, email, and phone. Own performance metrics, QA, staffing, and cross-functional collaboration to drive satisfaction and retention.
Install, maintain, and repair telematics devices, AI cameras, and IoT equipment in customer vehicles. Travel 50-75% for on-site installations, quality checks, customer training, and technical support.
Serve as primary point of contact for assigned SaaS customers, driving retention, expansion, and renewals while building success plans and gathering product feedback.
Provide onsite and remote technical support for Skydio UAS products to commercial, government, and education customers. Troubleshoot flight, networking, and cloud issues while serving as liaison between customers and product/engineering teams.
Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.
Drive AI adoption, renewals, and expansion for enterprise accounts at Notion. Lead workshops, build success plans, and partner with AEs to deliver outcomes and revenue.
Deliver high-quality training programs to healthcare clients during implementation and adoption of IntusCare products. Requires 1-3 years training or client education experience and strong facilitation skills.
Early Customer Success leader building and scaling post-sale operations, onboarding, support systems, and retention processes for a federal-focused SaaS platform.
Provide in-office IT support for the Austin team, handling end-user help desk, endpoint administration (macOS/Windows), MDM workflows, A/V support, and asset management.
Provide expert customer support for Rippling's Scheduling and Attendance product via chat, email, and video. Troubleshoot issues, document interactions, and collaborate with internal teams in a hybrid Minneapolis office role.
Manage a portfolio of commercial accounts at a B2B SaaS startup, driving platform adoption, executing success playbooks, and managing risk through digital-first engagement. Requires early-career customer-facing experience and strong communication skills.
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Owns renewals, expansions, and scaled customer engagement for a high-volume SaaS portfolio, driving retention and revenue growth through data-driven QBRs and cross-functional collaboration.
Own knowledge systems and AI-powered content infrastructure for Figma's Support team. Build content strategy, governance, and integrations to ensure accurate, scalable support at a technical SaaS company.
Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.
Manages on-site IT asset lifecycle, inventory, shipping/receiving, and vendor access at a data center location. Requires strong organizational skills, spreadsheet/database experience, and comfort working independently in technical environments.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Manage critical trust and P1 incidents for Auth0 by Okta, driving customer communications, RCAs, and process improvements while mentoring support staff. Requires 3+ years SaaS incident management experience and strong cross-functional communication skills.
Hands-on data center technician responsible for server/network infrastructure health, troubleshooting, racking/stacking, inventory management, and ticket resolution. Requires 2+ years hardware experience and physical capability for data center work.
Leads IT operations, security operations, and GRC programs for a high-growth SaaS company. Manages infrastructure, risk, compliance, and a team while supporting audits and customer assessments.
Lead and mentor data center technicians while overseeing server and network infrastructure operations, maintenance, and troubleshooting to optimize MTTD and MTTR. Requires 6+ years hands-on hardware experience plus proven leadership in a data center environment.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Lead Workday implementation and integration architecture for Crusoe's People Technology ecosystem. Drive Workday Phase 1/2 delivery and ADP Workforce Now integration while establishing long-term platform standards and mentoring staff architects.
Manage a portfolio of NCAA Division I and professional basketball accounts, driving renewals, engagement, and upsells while serving as the primary customer contact and product expert.
Lead a globally distributed End User Services team supporting 2,900+ team members with SaaS tools, onboarding, IT asset lifecycle, and scalable support through automation and AI.
Build and scale customer education, community, and champion programs from scratch to drive adoption, retention, and NRR at a fast-growing AI SaaS company.
Provide specialized tax support to agencies and customers on payroll tax issues, resolve complex filings, track trends, and collaborate cross-functionally to improve processes. Requires 1-2 years of payroll tax experience and strong communication skills.
IT Operations Analyst providing hands-on IT support, onboarding/offboarding, SaaS administration, and A/V assistance for a fast-growing AI company in a hybrid New York office.
Lead and mentor a team of Customer Success Managers, owning team-level renewal, retention, and expansion metrics while coaching CSMs on enterprise account management and AI adoption for a leading GRC SaaS platform.
Customer Success Manager supporting Beneficial Deployments team, serving as strategic advisor to global development organizations adopting Claude AI products to amplify social impact.
Experienced lawyers (JD + 5+ years) partner with CSMs and AEs to drive Harvey AI adoption at law firms and in-house legal teams through training, workshops, and strategic guidance.
Own day-to-day identity and endpoint operations for a remote-first SaaS company. Administer Okta, Iru MDM, and Slack while automating JML workflows and maintaining security compliance across global time zones.
Entry-level Security Operations Engineer handling first-response triage for security alerts, customer security tickets, internal IT requests, and on-call incident support in a follow-the-sun rotation.
Provide direct travel support for corporate clients via chat, phone, and email. Handle complex bookings, GDS systems, and compliance while delivering high-quality customer service.
Provide direct travel support for corporate clients via chat, phone, and email, handling complex bookings and GDS systems while meeting performance metrics.
Lead and scale a team of Legal Engineer - Product Specialists driving customer adoption, retention, and expansion for an AI-powered legal platform. Requires JD, 5+ years practicing law at top-tier firm or F500, and 4+ years people management experience.
Manages a team of CSMs focused on banking customers, driving adoption, satisfaction, and revenue growth. Owns client relationships, QBRs, onboarding support, and cross-functional collaboration.
Provide tier 1 and tier 2 IT support, troubleshoot Apple hardware/software, manage user equipment setup, and help employees adopt AI-powered productivity tools in an enterprise environment.
Handle high-volume phone consultations helping clients navigate disability benefits and insurance compensation processes. Requires 3+ years of customer-facing experience and strong interpersonal skills.
Support clients seeking disability benefits or insurance compensation by conducting phone consultations, assessing eligibility, and guiding next steps. Requires a bachelor's degree, 1+ year of work experience, strong interpersonal skills, and ability to learn complex systems quickly.
Manage inbound customer inquiries via phone, email, and chat for a B2B SaaS HR/payroll platform. Provide expert support on benefits enrollment, payroll, and compliance while maintaining high customer satisfaction.
First dedicated IT and Security operator responsible for endpoint management, identity administration, SOC 2 compliance, and vendor security reviews at a scaling NYC fintech startup.