Senior Technical Customer Support Engineer, Federal

Responsibilities

• Serve as the primary technical support contact for U.S. federal and public-sector customers across cases, chat, Slack, meetings, email, and phone.
• Triage and resolve technical support cases while providing professional responses, on-call coverage, and guidance within required SLAs.
• Develop solutions for ClickHouse Cloud and ClickHouse open-source, and create customer-facing documentation, knowledge-base articles, and internal runbooks tailored to government deployment patterns.
• Guide customers through deployment, configuration, and troubleshooting in government-authorized environments, including AWS GovCloud-adjacent infrastructure.
• Partner with Support Services, Engineering, Security/Compliance, Product Management, and Go-To-Market teams to represent federal customer requirements and inform roadmap priorities.
• Support technical aspects of federal proofs of concept, security questionnaires, and Authority to Operate (ATO)-adjacent evaluations.
• Build trusted relationships with customers, government stakeholders, systems integrators, resellers, and internal teams.

Requirements

• U.S. Person status.
• Technical breadth and depth in ClickHouse Cloud, ClickHouse open-source, SQL databases, OLAP, cloud-native SaaS, or distributed systems.
• Experience in a technical role such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
• Familiarity with federal IT operational and compliance environments, including FedRAMP, DOD IL, AWS GovCloud, air-gapped, or sovereign-cloud deployments.
• Strong communication skills and sound judgment when handling sensitive data.
• Team-oriented, empathetic, self-driven, curious, and able to solve complex problems under rigorous government requirements.

Nice-to-haves

• Experience supporting federal, state, local, or education customers in technical support, technical account management, or solutions engineering.
• Experience with FedRAMP-authorized services, AWS GovCloud, Azure Government, or equivalent sovereign or air-gapped cloud environments.
• Active or recently active U.S. government security clearance.
• ClickHouse experience.
• Experience with open-source technologies.
• Experience with data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ.

Compensation and Benefits

• Typical starting salary in the United States: $139,000–$175,000 USD.
• Typical starting salary in U.S. premium markets: $155,000–$194,000 USD.
• Healthcare contributions, company equity, flexible time off, a $500 remote home-office setup benefit, and opportunities for company-wide gatherings.