Technical Account Manager | AI AppSec
Own the technical post-sales relationship for cybersecurity customers, guiding deployment, integrations, troubleshooting, and long-term adoption. The role requires an engineering degree, 3+ years of technical customer-facing experience, and credibility with application security and engineering teams.
About the job
Responsibilities
- Own post-sales customer relationships from sales handoff through deployment and long-term adoption.
- Guide customers through production deployment, configuration, technical integrations, and adoption.
- Troubleshoot and resolve technical challenges using scripting and workflow automation.
- Connect Escape to customers’ existing engineering and security processes.
- Collaborate with Sales Engineering, Product, Engineering, and Customer Success teams.
- Lead onboarding, integrations, technical workshops, and customer follow-ups.
- Manage account plans covering customer objectives, adoption, risks, and next steps.
- Identify technical or adoption blockers, deeper use cases, and expansion opportunities.
- Travel for customer engagements, workshops, conferences, and company offsites.
Requirements
- Engineering degree in computer science, software engineering, cybersecurity, or a related technical field.
- 3+ years of technical customer-facing experience in SaaS, cybersecurity, developer tools, or another deep-tech environment.
- Technical credibility with engineering leaders, developers, and application or platform security teams.
- Strong understanding of software architecture, APIs, integrations, modern development environments, AI, and penetration testing.
- Hands-on experience with scripting, troubleshooting, or workflow automation.
- Ability to investigate and resolve complex technical issues.
- Strong customer instincts and clear technical communication skills.
- Ability to manage multiple customer priorities with strong follow-through.
- Ability to work autonomously from the NYC office and travel as needed.
Nice-to-haves
- Experience in application security, DAST, API security, penetration testing, or vulnerability management.
- Previous experience as a software engineer, solutions engineer, technical consultant, or security engineer.
- Familiarity with GraphQL, REST APIs, CI/CD pipelines, cloud environments, or developer tooling.
- Experience supporting enterprise customers through complex technical deployments.
- Experience contributing to renewals, expansions, or technical account plans.
Compensation and Benefits
- Hands-on exposure to APIs, integrations, scripting, automation, and real-world cybersecurity challenges.
- Full autonomy and ownership in a high-impact customer-facing role.
- Regular customer visits, company offsites, and opportunities to represent the company at industry events.
- Opportunity to help build and scale the Technical Account Management function.
Skills
APIs, Scripting, Workflow Automation, Software Architecture, Technical Integrations, Application Security, DAST, Api Security, Penetration Testing, Vulnerability Management, GraphQL, REST APIs, CI/CD, Cloud Environments, Developer Tooling
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