Manager, Customer Support
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Senior Systems Engineer building and operating reliable, scalable infrastructure platforms for a SaaS company using IaC, container orchestration, and observability tools. Requires extensive Linux, cloud, and DevOps experience plus mentoring skills.
Serve as the CEO’s right hand on 0-to-1 strategic initiatives including launching new AI products, building outbound sales engines, hiring executives, and leading international expansion.
Lead Platform and Delivery organizations for a federal-focused government tech startup, owning architecture, AI tooling initiatives, and federal technical strategy in a hybrid NYC role.
Own demand generation strategy and execution for Storable’s self-storage vertical, driving qualified pipeline and revenue growth. Lead multi-channel campaigns, optimize funnel performance with AI tools, and align marketing efforts with Sales and RevOps.
Lead Zapier's Security organization as the most senior security executive. Set strategy across AppSec, InfraSec, Detection & Response, and GRC while partnering with Product, Engineering, and GTM to make security a competitive advantage for an AI-native SaaS platform.
Design, build, and maintain scalable data pipelines and AI infrastructure on AWS. Partner with engineering and product teams to deliver production-ready ETL/ELT systems, data platforms, and AI workflows.
Product Manager building operational tools for sports directors managing scheduling, registration, payments, and game-day operations. Requires 2-4+ years PM experience, sports industry background, and AI workflow experience.
Senior SRE responsible for building and operating reliable, scalable infrastructure on AWS with Kubernetes and Terraform. Focus on observability, incident response, automation, and mentoring engineers on SRE best practices.
Staff-level security engineer owning cross-team security architecture, leading complex initiatives, and mentoring senior engineers. Requires deep expertise in Ruby on Rails, AWS, cloud security, compliance frameworks, and production systems at scale.
Senior PM building AI-native support platforms and LLM-powered agents to transform customer experience and operations for a mission-driven student transportation marketplace.
Senior PM owning acquisition strategy and roadmap for a consumer marketplace. Focus on top-of-funnel growth via SEO, landing pages, search funnels, and partner distribution channels. Requires 5+ years PM experience and strong analytical/experimentation skills.
Student role to build Posh awareness and drive campus community growth through events and student outreach. Requires current enrollment and strong campus connections.
Lead a team of Growth Engineers optimizing in-app user experience and key growth metrics. Drive experimentation at scale, manage direct reports, and report to the VP of Data.
Own end-to-end security architecture, compliance (FedRAMP, CMMC), and secure supply chain practices for a federal-focused government platform on AWS. Lead technical readiness and drive secure-by-default engineering in an early-stage environment.
Founding Product Marketer to own messaging, launches, sales enablement, and customer insights for a B2B SaaS product helping brands optimize GenAI search visibility. Requires 5+ years PMM experience and strong cross-functional collaboration.
Own and close high-value ticketing deals with artists, venues, and cultural institutions. Build the strategic accounts function from scratch at a fast-growing social events startup.
Enterprise Account Director responsible for owning a multi-million dollar book of business in retail, leading cross-functional pods to drive new revenue, retention, and expansion of Bazaarvoice's SaaS platform with Fortune 500 clients. Requires 5+ years in enterprise SaaS sales with proven quota attainment and executive presence.
Integrate satellite command & control software into Quindar's mission management platform. Requires 3+ years satellite C2 experience, strong embedded/hardware integration skills, and proficiency in Python/C++/Java.
Lead and coach a team of 7+ SMB Account Executives selling $10K–$50K ARR deals in a high-volume PLG environment. Drive pipeline conversion, build repeatable sales playbooks, and partner cross-functionally to optimize funnel efficiency.
SRE responsible for designing, automating, and operating reliable cloud infrastructure on AWS GovCloud for U.S. Government customers, with focus on Kubernetes, CI/CD automation, and compliance requirements.
Generate upsell opportunities within the existing customer base, qualify inbound leads, and book meetings for Account Managers at a nonprofit SaaS company.
Manager owning Looker dashboards, reporting infrastructure, and ad hoc analytics for Finance, Operations, and GTM teams. Requires 4-6 years of experience and strong Looker expertise.
Android Engineer focused on user growth, activation, and onboarding. Build features with Kotlin, maintain 3rd party integrations, and drive experimentation for post-purchase user journeys.
Hands-on contract role producing high-volume AI-generated short-form social content using tools like Midjourney, Runway, and ElevenLabs. Requires strong portfolio, daily output, and experience growing social accounts.
Full-stack engineer building and maintaining Scribe's core enterprise platform using Django, React/Next.js, and AWS infrastructure. Requires 5+ years experience and focus on scalable systems and automated testing.
Drive revenue growth and retention for Commercial accounts (201-500 employees) as an Account Manager focused on value-based selling, renewals, and expansion within a SaaS document workflow platform.
Operational lead for the Founder's Office supporting co-founder strategy, hiring, and initiatives. Own strategic projects, decks, data analysis, and cross-functional work while acting as personal assistant. High-agency role for ambitious operators with 4+ years experience.
BDR responsible for generating pipeline and qualifying leads for an enterprise SaaS platform focused on third-party risk management. Works with Account Executives and Marketing on outbound and inbound prospecting for Global 2000 enterprises.
Lead engineering for Marketplace and Auctions products at an AI-first SaaS company. Own technical strategy, architecture, team leadership across multiple squads, delivery outcomes, and AI engineering practices including LLM integrations and modern developer tooling.
Own product vision and roadmap for 1:1 messaging and email marketing products. Drive features leveraging automation and AI, partnering with engineering, design, and GTM teams.
Senior People Ops Generalist owning manager enablement, performance cycles, engagement surveys, people programs, and total rewards as the company scales from 200 to 500+ employees. Requires 5+ years of People/HR experience at fast-growing companies.
Own and evolve complex user-facing product areas end-to-end. Partner with product, design, and engineering leadership to shape roadmap decisions and lead cross-stack initiatives.
Staff Frontend Engineer owning and evolving frontend systems across product areas, shaping technical strategy, and leading architectural initiatives with React and React Native at a mission-driven startup.
Product Manager driving AI-powered product development for scheduling and multi-location tools at a fast-growing SaaS company. Requires 3+ years PM experience and strong instincts for leveraging AI to improve user experiences.
Content Marketing Manager responsible for owning long-form content, social strategy (primarily LinkedIn), short-form video, and creator-led programs to drive pipeline and brand awareness for a B2B SaaS workflow automation platform.
Lead and mentor a team of full-stack engineers to build financial infrastructure including payment tools, ACH transfers, and card issuing systems for nonprofit users. Requires 7+ years full-stack experience and 2+ years managing 5+ engineers, with hands-on fintech and financial systems expertise.
Part-time Sales Coordinator supporting the Regional Growth team by maintaining data integrity, auditing operator information, and driving operational excellence in a remote role (25 hrs/week) for candidates in Illinois.
Drive pipeline for marina management software by conducting 80+ daily outbound calls, qualifying leads, and generating 2-3 SQLs per day for account executives in a fully remote role.
Growth Manager responsible for acquiring new parking supply from major partners, optimizing existing locations, and driving revenue through relationship building, client consultation, and upselling. Acts as a strategic advisor and mentor to junior sales roles.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Design, automate, and maintain reliable infrastructure across cloud and colocation environments. Build monitoring, self-service tools, and standards for distributed systems in a Linux-heavy stack.
Engineer on the Labs team prototyping and shipping full-stack products that solve security and safety problems in physical workplaces. Requires 4+ years experience, a CS degree, and full-stack/product/frontend background.
Lead and coach a team of Relationship Managers for Small Business/Scale customers at Fin, owning revenue targets while developing talent and driving AI adoption. Requires 2+ years sales management experience in SaaS with strong coaching and forecasting skills.
Manage a portfolio of customer accounts, build trusted advisor relationships, drive renewals and upsell opportunities, and ensure successful delivery of solutions to meet sales quotas.
Lead and architect mission-critical Command & Control software for space operations at a hybrid role with technical leadership and people management responsibilities. Requires deep expertise in aerospace/defense domains and hands-on architecture across distributed systems.
Convert interest from Scribe’s PLG user base into qualified enterprise opportunities and build pipeline for Account Executives. Requires 6 months–2+ years in sales or customer-facing roles plus strong communication skills in a fast-paced startup.
Re-architect Identity systems and platform services to support Dropbox's multi-product strategy. Focus on large-scale distributed systems, API design, data migrations, and high-QPS production services with 8+ years experience.
Product Designer with engineering characteristics, focused on leveraging LLMs for prototyping and production while designing interfaces for a subscription-based publishing platform. Requires 3+ years of software design experience, strong Figma skills, and comfort with ambiguity in a startup environment.
Founding Platform Engineer responsible for building and operating core backend systems, including deployment, observability, incident response, and security foundations. Requires 5+ years experience with Node/TypeScript, AWS, Kubernetes, and strong ownership in a hybrid NYC role.
Lead a team of ~10 Technical Support Specialists and Engineers at a fast-growing AI customer service platform. Drive CS metrics, build team culture, and improve processes in a hybrid SaaS environment.
Senior Systems Engineer building and operating reliable, scalable infrastructure platforms for a SaaS company using IaC, container orchestration, and observability tools. Requires extensive Linux, cloud, and DevOps experience plus mentoring skills.
Serve as the CEO’s right hand on 0-to-1 strategic initiatives including launching new AI products, building outbound sales engines, hiring executives, and leading international expansion.
Lead Platform and Delivery organizations for a federal-focused government tech startup, owning architecture, AI tooling initiatives, and federal technical strategy in a hybrid NYC role.
Own demand generation strategy and execution for Storable’s self-storage vertical, driving qualified pipeline and revenue growth. Lead multi-channel campaigns, optimize funnel performance with AI tools, and align marketing efforts with Sales and RevOps.
Lead Zapier's Security organization as the most senior security executive. Set strategy across AppSec, InfraSec, Detection & Response, and GRC while partnering with Product, Engineering, and GTM to make security a competitive advantage for an AI-native SaaS platform.
Design, build, and maintain scalable data pipelines and AI infrastructure on AWS. Partner with engineering and product teams to deliver production-ready ETL/ELT systems, data platforms, and AI workflows.
Product Manager building operational tools for sports directors managing scheduling, registration, payments, and game-day operations. Requires 2-4+ years PM experience, sports industry background, and AI workflow experience.
Senior SRE responsible for building and operating reliable, scalable infrastructure on AWS with Kubernetes and Terraform. Focus on observability, incident response, automation, and mentoring engineers on SRE best practices.
Staff-level security engineer owning cross-team security architecture, leading complex initiatives, and mentoring senior engineers. Requires deep expertise in Ruby on Rails, AWS, cloud security, compliance frameworks, and production systems at scale.
Senior PM building AI-native support platforms and LLM-powered agents to transform customer experience and operations for a mission-driven student transportation marketplace.
Senior PM owning acquisition strategy and roadmap for a consumer marketplace. Focus on top-of-funnel growth via SEO, landing pages, search funnels, and partner distribution channels. Requires 5+ years PM experience and strong analytical/experimentation skills.
Student role to build Posh awareness and drive campus community growth through events and student outreach. Requires current enrollment and strong campus connections.
Lead a team of Growth Engineers optimizing in-app user experience and key growth metrics. Drive experimentation at scale, manage direct reports, and report to the VP of Data.
Own end-to-end security architecture, compliance (FedRAMP, CMMC), and secure supply chain practices for a federal-focused government platform on AWS. Lead technical readiness and drive secure-by-default engineering in an early-stage environment.
Founding Product Marketer to own messaging, launches, sales enablement, and customer insights for a B2B SaaS product helping brands optimize GenAI search visibility. Requires 5+ years PMM experience and strong cross-functional collaboration.
Own and close high-value ticketing deals with artists, venues, and cultural institutions. Build the strategic accounts function from scratch at a fast-growing social events startup.
Enterprise Account Director responsible for owning a multi-million dollar book of business in retail, leading cross-functional pods to drive new revenue, retention, and expansion of Bazaarvoice's SaaS platform with Fortune 500 clients. Requires 5+ years in enterprise SaaS sales with proven quota attainment and executive presence.
Integrate satellite command & control software into Quindar's mission management platform. Requires 3+ years satellite C2 experience, strong embedded/hardware integration skills, and proficiency in Python/C++/Java.
Lead and coach a team of 7+ SMB Account Executives selling $10K–$50K ARR deals in a high-volume PLG environment. Drive pipeline conversion, build repeatable sales playbooks, and partner cross-functionally to optimize funnel efficiency.
SRE responsible for designing, automating, and operating reliable cloud infrastructure on AWS GovCloud for U.S. Government customers, with focus on Kubernetes, CI/CD automation, and compliance requirements.
Generate upsell opportunities within the existing customer base, qualify inbound leads, and book meetings for Account Managers at a nonprofit SaaS company.
Manager owning Looker dashboards, reporting infrastructure, and ad hoc analytics for Finance, Operations, and GTM teams. Requires 4-6 years of experience and strong Looker expertise.
Android Engineer focused on user growth, activation, and onboarding. Build features with Kotlin, maintain 3rd party integrations, and drive experimentation for post-purchase user journeys.
Hands-on contract role producing high-volume AI-generated short-form social content using tools like Midjourney, Runway, and ElevenLabs. Requires strong portfolio, daily output, and experience growing social accounts.
Full-stack engineer building and maintaining Scribe's core enterprise platform using Django, React/Next.js, and AWS infrastructure. Requires 5+ years experience and focus on scalable systems and automated testing.
Drive revenue growth and retention for Commercial accounts (201-500 employees) as an Account Manager focused on value-based selling, renewals, and expansion within a SaaS document workflow platform.
Operational lead for the Founder's Office supporting co-founder strategy, hiring, and initiatives. Own strategic projects, decks, data analysis, and cross-functional work while acting as personal assistant. High-agency role for ambitious operators with 4+ years experience.
BDR responsible for generating pipeline and qualifying leads for an enterprise SaaS platform focused on third-party risk management. Works with Account Executives and Marketing on outbound and inbound prospecting for Global 2000 enterprises.
Lead engineering for Marketplace and Auctions products at an AI-first SaaS company. Own technical strategy, architecture, team leadership across multiple squads, delivery outcomes, and AI engineering practices including LLM integrations and modern developer tooling.
Own product vision and roadmap for 1:1 messaging and email marketing products. Drive features leveraging automation and AI, partnering with engineering, design, and GTM teams.
Senior People Ops Generalist owning manager enablement, performance cycles, engagement surveys, people programs, and total rewards as the company scales from 200 to 500+ employees. Requires 5+ years of People/HR experience at fast-growing companies.
Own and evolve complex user-facing product areas end-to-end. Partner with product, design, and engineering leadership to shape roadmap decisions and lead cross-stack initiatives.
Staff Frontend Engineer owning and evolving frontend systems across product areas, shaping technical strategy, and leading architectural initiatives with React and React Native at a mission-driven startup.
Product Manager driving AI-powered product development for scheduling and multi-location tools at a fast-growing SaaS company. Requires 3+ years PM experience and strong instincts for leveraging AI to improve user experiences.
Content Marketing Manager responsible for owning long-form content, social strategy (primarily LinkedIn), short-form video, and creator-led programs to drive pipeline and brand awareness for a B2B SaaS workflow automation platform.
Lead and mentor a team of full-stack engineers to build financial infrastructure including payment tools, ACH transfers, and card issuing systems for nonprofit users. Requires 7+ years full-stack experience and 2+ years managing 5+ engineers, with hands-on fintech and financial systems expertise.
Part-time Sales Coordinator supporting the Regional Growth team by maintaining data integrity, auditing operator information, and driving operational excellence in a remote role (25 hrs/week) for candidates in Illinois.
Drive pipeline for marina management software by conducting 80+ daily outbound calls, qualifying leads, and generating 2-3 SQLs per day for account executives in a fully remote role.
Growth Manager responsible for acquiring new parking supply from major partners, optimizing existing locations, and driving revenue through relationship building, client consultation, and upselling. Acts as a strategic advisor and mentor to junior sales roles.
Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.
Design, automate, and maintain reliable infrastructure across cloud and colocation environments. Build monitoring, self-service tools, and standards for distributed systems in a Linux-heavy stack.
Engineer on the Labs team prototyping and shipping full-stack products that solve security and safety problems in physical workplaces. Requires 4+ years experience, a CS degree, and full-stack/product/frontend background.
Lead and coach a team of Relationship Managers for Small Business/Scale customers at Fin, owning revenue targets while developing talent and driving AI adoption. Requires 2+ years sales management experience in SaaS with strong coaching and forecasting skills.
Manage a portfolio of customer accounts, build trusted advisor relationships, drive renewals and upsell opportunities, and ensure successful delivery of solutions to meet sales quotas.
Lead and architect mission-critical Command & Control software for space operations at a hybrid role with technical leadership and people management responsibilities. Requires deep expertise in aerospace/defense domains and hands-on architecture across distributed systems.
Convert interest from Scribe’s PLG user base into qualified enterprise opportunities and build pipeline for Account Executives. Requires 6 months–2+ years in sales or customer-facing roles plus strong communication skills in a fast-paced startup.
Re-architect Identity systems and platform services to support Dropbox's multi-product strategy. Focus on large-scale distributed systems, API design, data migrations, and high-QPS production services with 8+ years experience.
Product Designer with engineering characteristics, focused on leveraging LLMs for prototyping and production while designing interfaces for a subscription-based publishing platform. Requires 3+ years of software design experience, strong Figma skills, and comfort with ambiguity in a startup environment.
Founding Platform Engineer responsible for building and operating core backend systems, including deployment, observability, incident response, and security foundations. Requires 5+ years experience with Node/TypeScript, AWS, Kubernetes, and strong ownership in a hybrid NYC role.