San Francisco, CA
AI-powered customer operations platform for B2B teams
Front builds a platform that unifies customer conversations, teams, and tools across channels like email and chat. It serves B2B companies handling complex operations, enabling coordination and automation. This allows scaling personalized service without losing context or efficiency.
Build and lead full-stack initiatives across Front’s inbox, messaging, composer, and related product surfaces. The role requires strong distributed-systems experience, product and design collaboration, technical leadership, and a high bar for UX and engineering quality.
Protects the company’s customers, employees, and platform by leading incident response, improving detection coverage, automating security operations, and hardening cloud, endpoint, identity, and SaaS environments. Requires 5+ years of security operations or related experience and strong cross-functional communication.
Technical lead on the Deliverability team owning high-volume email infrastructure, ingestion, routing, and outbound delivery systems that process millions of events. Requires 5+ years building scalable distributed backend systems with strong ownership of architecture, reliability, and on-call duties.
Build and evolve Front’s design system across Figma, Storybook, and production code, creating accessible, reusable components and tooling for a complex B2B SaaS product. The role requires 6+ years of frontend experience, strong UI craft, and deep design-systems expertise.
Own the marketing operating system at Front by managing planning/execution workflows, marketing tech/automation (HubSpot/CRM), funnel reporting, segmentation, data quality, and process improvements to scale GTM performance in B2B SaaS. Requires 5-8 years Marketing/Revenue Ops experience, strong analytics, and HubSpot expertise.
Staff Data Engineer owning end-to-end analytics infrastructure at Front: design scalable pipelines and data models, ensure high data quality and reliability, enable self-serve access, and partner with analysts, data scientists, and stakeholders. Requires 5+ years data engineering experience, Snowflake expertise, advanced SQL/Python, and big data tools.
Own company-wide financial planning, budgeting, forecasting, and board/investor reporting for a high-growth SaaS company. Deliver variance analysis, strategic insights, and process automation while partnering with the CFO and executive leadership.
Lead and scale Front's Account Management team, owning expansion, renewals, and health for high-value customers. Build high-performing AMs, define post-sales strategy and KPIs, and partner cross-functionally in a hybrid SaaS environment.
Senior Product Manager leading Front's Developer Platform, owning API, MCP, and AI connectivity strategy. Translate developer pain into roadmap and primitives while partnering with engineering and driving cross-functional alignment.
Lead and scale Front's Revenue Operations as VP, owning Sales Ops, Marketing Ops, and Deal Desk. Build systems, processes, and data infrastructure for forecast accuracy, pipeline efficiency, and deal velocity at a high-growth B2B SaaS company. Requires 10+ years RevOps/GTM experience including 6+ years in senior leadership.
Own commercial outcomes for a high-volume book of business: drive renewals, expansion, and services sales while partnering with CSMs on account health. Requires 2-4 years of quota-carrying account management or commercial CS experience in SaaS.
Own strategy, roadmap, and execution for Front’s AI Copilot embedded in the customer inbox. Drive AI-powered workflows for triage, drafting, routing, and resolution while collaborating with engineering, design, and executives.
Hands-on Director of Product Design leading design strategy, evolving AI-centric design systems, and mentoring teams for a complex B2B customer operations platform. Requires 10+ years experience building scalable design systems for data-heavy apps.
Builds and maintains React Native mobile app foundations for cross-platform iOS/Android, optimizes performance at native level, and mentors engineers as the platform specialist.
Leads a team of senior AI engineers building and maintaining Front's core AI platform, including LLM integrations, RAG pipelines, and evaluation systems. Guides strategic AI investments, architectural decisions, and cross-team collaboration to enable reliable AI-powered product features.