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FrontFrontSan Francisco, CA

Senior Product Manager - AI

Own strategy, roadmap, and execution for Front’s AI Copilot embedded in the customer inbox. Drive AI-powered workflows for triage, drafting, routing, and resolution while collaborating with engineering, design, and executives.

185k – 220k/yr
Hybrid7+ YOEProduct Management

About the role

Responsibilities

  • Own the product vision, strategy, and roadmap for Front’s Copilot product and inbox workflows (triage, drafting/replying, assignment/routing, collaboration, resolution)
  • Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
  • Use quantitative (metrics, analytics) and qualitative (user feedback) data, market and user research, and product intuition to identify and prioritize opportunities
  • Lead end-to-end product development from problem definition through launch and iteration
  • Partner deeply with engineering and design; collaborate with marketing, data, sales, and GTM teams
  • Drive clarity and alignment among stakeholders, including executives

Requirements

  • 7+ years of experience in product management or related roles in a technology-driven environment
  • Strong design thinking and systems thinking skills
  • Excellent product intuition and taste
  • Ownership mindset with focus on business impact
  • Customer empathy and ability to address customer pain points
  • Excellent communication and collaboration skills; experience managing senior and executive stakeholders
  • Execution-oriented with ability to manage multiple work streams and make smart trade-offs
  • Demonstrated fluency with AI; experience using or building AI tooling

Nice-to-Haves / Benefits

  • Competitive salary
  • Equity
  • Private health insurance (plan options at no cost to employees)
  • Paid parental leave
  • Flexible time off policy
  • Flexibility to work from home 3 days/week
  • Mental health support
  • Family planning support
  • $100/month Lifestyle Stipend
  • Wellness Days and Winter Break

Skills

Product ManagementAI/MLRoadmappingStakeholder ManagementUser ResearchData AnalysisCross-Functional CollaborationDesign ThinkingSystems ThinkingProduct Strategy

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