Senior Product Manager - AI
Own strategy, roadmap, and execution for Front’s AI Copilot embedded in the customer inbox. Drive AI-powered workflows for triage, drafting, routing, and resolution while collaborating with engineering, design, and executives.
About the job
Responsibilities
- Own the product vision, strategy, and roadmap for Front’s Copilot product and inbox workflows (triage, drafting/replying, assignment/routing, collaboration, resolution)
- Make high-judgment decisions on priorities, tradeoffs, and sequencing to maximize impact
- Use quantitative (metrics, analytics) and qualitative (user feedback) data, market and user research, and product intuition to identify and prioritize opportunities
- Lead end-to-end product development from problem definition through launch and iteration
- Partner deeply with engineering and design; collaborate with marketing, data, sales, and GTM teams
- Drive clarity and alignment among stakeholders, including executives
Requirements
- 7+ years of experience in product management or related roles in a technology-driven environment
- Strong design thinking and systems thinking skills
- Excellent product intuition and taste
- Ownership mindset with focus on business impact
- Customer empathy and ability to address customer pain points
- Excellent communication and collaboration skills; experience managing senior and executive stakeholders
- Execution-oriented with ability to manage multiple work streams and make smart trade-offs
- Demonstrated fluency with AI; experience using or building AI tooling
Nice-to-Haves / Benefits
- Competitive salary
- Equity
- Private health insurance (plan options at no cost to employees)
- Paid parental leave
- Flexible time off policy
- Flexibility to work from home 3 days/week
- Mental health support
- Family planning support
- $100/month Lifestyle Stipend
- Wellness Days and Winter Break
Skills
Product Management, AI/ML, Roadmapping, Stakeholder Management, User Research, Data Analysis, Cross-Functional Collaboration, Design Thinking, Systems Thinking, Product Strategy
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