Senior Product Manager, Client Management
Own the provider-facing client management product experience across communication, scheduling, availability, and intake. Lead strategy and delivery for AI-enabled coordination workflows while partnering cross-functionally to improve provider efficiency and patient access.
About the job
Responsibilities
- Own problem discovery, solution design, and delivery for provider calendar, scheduling, availability, messaging, client lists, and client profiles.
- Lead the 0-to-1 strategy and execution for AI and agentic workflows that automate client coordination, determining where automation adds value and where human oversight is needed.
- Define product strategy and roadmap, translating provider and patient needs into prioritized execution.
- Establish and monitor success metrics across provider retention, engagement, and patient access; iterate to improve outcomes.
- Partner closely with engineering, design, data, and clinical teams to ship reliable, intuitive experiences.
Requirements
- 5+ years of product management experience building and shipping high-quality, user-centric products with complex workflows.
- Experience owning products end-to-end, from discovery and strategy through execution and iteration.
- Strong product judgment, UX sensibility, and attention to detail, edge cases, and trusted user experiences.
- Data-informed decision-making using qualitative and quantitative insights.
- Strong cross-functional collaboration and ability to build alignment and drive momentum without formal authority.
Nice to Have
- Experience shipping LLM or agentic product features.
- Experience working on messaging, scheduling, or calendar products.
Compensation and Benefits
- Salary: $183,000-$216,000 annually.
- Equity compensation.
- Medical, dental, and vision coverage.
- HSA/FSA.
- 401(k).
- Work-from-home stipend.
- Therapy reimbursement.
- 16-week parental leave for eligible employees.
- Carrot Fertility annual reimbursement and membership.
- 13 paid holidays and a holiday break between December 25 and December 31.
- Flexible PTO.
- Employee Assistance Program.
- Training and professional development.
Skills
Product Management, Product Strategy, Product Roadmapping, User Experience Design, Data Analysis, Artificial Intelligence, LLMs, Agentic Workflows, Messaging, Scheduling, Calendar Systems, Cross-Functional Collaboration
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