Senior Solutions Engineer

Responsibilities

• Partner with Account Executives on strategic opportunities and own the technical strategy for complex enterprise deals.
• Lead technical discovery covering customer objectives, architecture, workflows, integrations, security requirements, and technical constraints.
• Translate requirements into solutions using AI capabilities, APIs, integrations, automation, and the broader platform.
• Design and deliver tailored product demonstrations tied to customer use cases and measurable business outcomes.
• Position AI-powered customer service capabilities for technical, executive, and business audiences.
• Architect and lead hands-on AI proofs of concept and technical evaluations.
• Serve as technical lead for pilots and evaluations, managing dependencies and troubleshooting challenges.
• Design integrations with customers' existing systems and applications using APIs and extensibility capabilities.
• Build credibility with Engineering, IT, Security, Operations, and Architecture teams, as well as C-level executives.
• Partner with Product and Engineering to share customer insights and influence the roadmap.
• Develop reusable technical patterns, demonstrations, and best practices.
• Provide senior technical mentorship to other team members when appropriate.

Requirements

• 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally in enterprise SaaS.
• Proven success partnering with sales teams on complex enterprise opportunities.
• Experience designing and demonstrating solutions involving AI, automation, and complex business workflows.
• Hands-on experience implementing or integrating AI-powered products, leading proofs of concept, and evaluating AI quality, performance, and impact.
• Strong understanding of modern AI concepts, capabilities, tradeoffs, and limitations.
• Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures.
• Experience with REST APIs and independently prototyping or troubleshooting integrations.
• Strong software design and problem-solving skills.
• Excellent communication and presentation skills, including engagement with senior technical stakeholders and C-level executives.
• Strong business acumen and ability to connect technical capabilities to customer experience, efficiency, productivity, and ROI.
• Curious, hands-on approach to experimenting with AI and solving customer problems.

Nice-to-haves

• Familiarity with JavaScript, Python, or similar languages.
• Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms.

Compensation and Benefits

• Competitive salary of $200,000–$225,000 annually.
• Equity.
• Private health insurance, including plan options at no cost to employees.
• Paid parental leave.
• Flexible time off policy.
• Hybrid flexibility to work from home Monday and Friday; employees work in the office Tuesday through Thursday.
• Mental health support with Workplace Options.
• Family planning support with Maven.
• $100 per month lifestyle stipend for fitness, health, wellness, and other activities.
• Additional Wellness Days during months with no holidays.
• Winter Break with offices closed from Christmas through New Year's Day.