Senior Platform Architect - West

Responsibilities

Own Production Readiness and Activation

• Own customers' scale-proof production readiness.
• Drive the first production workflow and reduce time-to-production.
• Establish guardrails and best practices for reliability, failure handling, scaling, and upgrades.
• Help developers become Temporal SDK experts and customer platform architects become experts in Temporal Server and SDK best practices.
• Set up alerting to catch issues before customers do.
• Work on assigned customers' most difficult tickets and problems.
• Identify and remove activation blockers before they become escalations.
• Optimize costs and performance with customers.

Run the Customer's Technical Program

• Build and execute a KPI-driven success plan tied to production outcomes.
• Define standards for patterns, training, governance, and operational readiness.
• Lead cross-functional coordination across Professional Services, Support, Partners, and internal teams to ensure on-time, high-quality delivery.
• Proactively manage technical risk, migrations, and architectural debt.

Ensure Long-Term Technical Health

• Set and validate reliability, observability, and operational standards.
• Monitor health signals and intervene before customers know issues are occurring.
• Lead technical reviews, readiness checkpoints, and maturity assessments.
• Certify teams and workloads as production-ready.

Drive Adoption Through Production Success

• Surface growth signals based on usage, maturity, and confidence.
• Partner with customers, Growth AEs, and Solution Architects to unlock new workloads.
• Translate production success into technical narratives for renewal and growth.
• Advocate for customer needs and real-world patterns internally.

Requirements

• 6+ years of professional software engineering or solutions engineering experience.
• Strong understanding of distributed systems, workflow orchestration, and reliability engineering principles.
• Proficiency in at least one modern programming language such as Go, Java, TypeScript, or Python.
• Experience building, deploying, and operating production systems at scale.
• Ability to debug complex technical issues and guide customers through resolution.
• Strong customer-facing communication skills with diverse audiences.
• Experience creating technical documentation, runbooks, and training materials.
• Self-motivated and able to work independently while collaborating across teams.
• Willingness to travel occasionally for customer engagements and team events.

Nice-to-Haves

• Experience with Temporal or similar workflow orchestration platforms.
• Experience with observability tools and practices for distributed systems.
• Background in professional services, technical consulting, or solutions engineering.
• Experience with Kubernetes, cloud platforms, and infrastructure-as-code tools.
• Contributions to open source projects or developer communities.
• Experience designing and delivering technical training or workshops.

Compensation and Benefits

• Estimated pay range: $200,000–$225,000 OTE.
• Base-salary and variable compensation role with a 70/30 split.
• Eligible for stock options as part of the company's equity plan.
• Unlimited PTO, 12 holidays, and 2 floating holidays.
• 100% premium coverage for medical, dental, and vision insurance.
• AD&D, long-term and short-term disability, and life insurance.
• Empower 401(k) plan.
• Additional learning and development, lifestyle spending, home office, professional membership, work-from-home meal, internet stipend, and wellness benefits.
• Occasional travel may be required for company events, team offsites, and other in-person connection opportunities.