Senior Forward Deployed Engineer
Delivers production voice AI solutions for enterprise customers, building full-stack integrations, leading technical discovery, and translating customer needs into platform improvements. Requires senior customer-facing engineering experience, production coding ability, strong communication, and Mandarin-English fluency.
About the job
Responsibilities
- Lead end-to-end delivery of projects using Retell's voice agent platform, from prototyping to production.
- Become a go-to expert on building voice AI solutions, especially LLM prompting techniques.
- Build full-stack integrations with enterprise tools such as CRMs, ERPs, and scheduling tools using Python and JavaScript.
- Partner with sales to engage clients, gather requirements, prototype demos, and present system designs.
- Scope projects, resolve blockers, and align teams with concise updates.
- Codify reusable patterns into tools or platform components.
- Translate field feedback into actionable product and go-to-market recommendations.
Requirements
- 2+ years in a customer-facing technical role.
- Fluent Mandarin and English communication skills for working with enterprise customers and partners in China.
- Willingness to travel occasionally, including internationally, for customer engagements.
- Ability to explain complex technical concepts to technical and non-technical audiences.
- Experience delivering production systems in fast-paced, ambiguous environments.
- Production-grade coding ability in Python, JavaScript/TypeScript, or a similar language.
- Understanding of LLM-powered systems and their impact on user experience.
- Ability to proactively manage risks, drive execution, and maintain momentum under pressure.
Compensation and Benefits
- Cash compensation: $200,000–$300,000.
- Equity provided.
- 100% coverage for medical, dental, and vision insurance.
- $70/day DoorDash credit for breakfast, lunch, dinner, and snacks.
- $200/month wellness reimbursement.
- $300/month commuter reimbursement.
- $75/month phone bill reimbursement.
- $50/month internet reimbursement.
- Choice of three cash-equity balance options.
- Above-market compensation and significant equity ownership.
Skills
Python, JavaScript, TypeScript, Llm Prompting, LLMs, Voice Ai, Full-Stack Development, Crm Integrations, Erp Integrations, System Architecture
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