AI Deployments Lead

What You'll Do

• Own our most strategic deployments end to end — timeline, health, adoption, and the customer relationship
• Find and drive upsell and expansion opportunities across every account, growing net ARR
• Dig into transcripts, audit logs, prompts, and evals to explain agent behavior to customer compliance, ops, and engineering teams
• Write, test, and ship prompt and logic changes as customer workflows and compliance requirements evolve
• Stand up an AI-powered CSM layer using third-party tooling and keep it current
• Own our ticketing system and make it world-class
• Vibe-code the V0s of internal tooling with engineering, for example - end-of-day reports on every failed call and what to fix
• Push back when a customer ask or sales commitment doesn't match technical or compliance reality

Requirements

• 4+ years in a high-rigor customer-facing role: technical account management, solutions engineering, implementation, consulting, or banking
• Hands-on LLM experience. You've built agents, understand evals, and can reason about why an agent failed. Comfort reading API docs and understanding concepts like webhooks, integrations, data mapping, and data pipelines
• Strong judgment in ambiguous, high-stakes customer situations
• Experience working with executive stakeholders across operations, compliance, product, engineering, and commercial teams
• Comfort saying “no” or “not yet” when the ask does not match product, technical, or compliance reality
• High energy. Customers and teammates genuinely love working with you

Nice-to-Haves

• Experience in banking or financial services compliance/operations

Compensation and Benefits

• Competitive Compensation + Meaningful Equity at a high growth company
• Free Health and Wellness Membership
• Free MLO training and support
• Robust medical, vision, & dental coverage
• 401(K) plan offering
• Paid Company Meals
• Company offsites to get to know the team