People Operations Manager
Own and scale the full People Operations function at a fast-growing govtech startup: onboarding/offboarding, payroll, benefits, compliance, performance management, and recruiting operations.
Kaizen Labs
Modular AI platform for government constituent services
saasNew York, NY51-200Series AHybridFounded 2022Salary transparent
About
Kaizen Labs builds a modular, AI-native software platform for local, state, and federal government agencies to manage services like recreation reservations, permitting, payments, and case management. It replaces legacy systems with secure, scalable tools that improve resident access and agency efficiency. The platform serves over 40 million residents across 50+ agencies in 17 states, restoring trust in public services through modern technology.
Tech stack
dbtN8NReactTypeScriptNodePostgreSQLSalesforceAWSNext.jsNode.jsGongRipplingSQLPythonOutbound ProspectingPrismaClaudeTerraformJiraAsana
Perks & benefits
Health insuranceDental insuranceVision insuranceUnlimited PTO401kStipendsLife insuranceCompany laptop
Open roles 11
Brand & Storytelling Lead
Own and build Kaizen's external brand from scratch: define positioning, produce editorial/video/podcast content, craft executive comms, and drive recognition across government, tech, and investors. Requires 6-10 years building brands that matter, strong writing, and comfort operating solo with contractors.
Account Executive
Own full-cycle enterprise sales for a govtech startup, prospecting, demoing, negotiating, and closing deals with public sector agencies. Requires 4-7 years sales experience and up to 50% travel.
Customer Support Operations Manager
The Customer Support Operations Manager will build Kaizen's customer support operations from the ground up, designing escalation paths, optimizing support metrics, and owning the support tooling stack. This role requires deep experience in customer support operations and a track record of improving support metrics.
Chief Technology Officer
Lead Platform and Delivery organizations for a federal-focused government tech startup, owning architecture, AI tooling initiatives, and federal technical strategy in a hybrid NYC role.
Senior Security Engineer
Own end-to-end security architecture, compliance (FedRAMP, CMMC), and secure supply chain practices for a federal-focused government platform on AWS. Lead technical readiness and drive secure-by-default engineering in an early-stage environment.
Senior Product Designer
Leads end-to-end product design for government SaaS, from research and prototyping to engineering collaboration and customer deployments. Requires 4-6 years experience, Figma proficiency, and AI tooling workflows, preferably in startups designing administrative tools.
Senior Software Engineer, Product
Senior full-stack engineer architects and ships AI-powered features for government services platform, sets technical direction, mentors juniors, and engages with agency stakeholders. Requires 5+ years experience with React/Next.js, Node.js/TypeScript/Postgres, and AI coding tools.
Business Development Representative
Build sales pipeline through outbound prospecting, cold outreach, and events targeting government agencies. Qualify leads and partner with AEs; requires 1-3 years sales experience, strong communication, and sales tools proficiency.
Software Engineer, Product
Builds full-stack AI-powered features for government services platform, including intelligent intake flows, case routing, and constituent portals. Requires 2-4 years experience with React/Next.js, Node/TypeScript, Postgres, and AI coding tools; hybrid in NYC.