Product Manager – Business Operations

Responsibilities

Roadmap Execution & Delivery

• Partner with the VP of Product to execute the product line roadmap.
• Own daily execution, including discovery, story writing, sprint planning, acceptance criteria, and validation.
• Ship clean, on time, and with quality.

Cross-Product Collaboration

• Contribute to integration work between Business Operations and the broader product platform.
• Partner with product managers on adjacent product lines to support portfolio unification.

Distributed Delivery & Engineering Partnership

• Work effectively with a distributed engineering team, including offshore developers.
• Write clear specifications and detailed acceptance criteria.
• Run sprint ceremonies in an async-friendly way.

AI Feature Delivery

• Identify, scope, and ship AI-powered capabilities in the resident journey.
• Explore smarter search, conversational sorting guidance, personalized education, and contamination-reduction features.

Launch & Adoption

• Partner with Marketing, Customer Success, and Support on go-to-market activities.
• Support release readiness, internal enablement, customer communications, and post-launch adoption tracking.

Voice of Customer & Measurement

• Stay close to Support and Customer Success.
• Triage escalations and feed customer signals back into the roadmap.
• Track KPIs such as adoption, engagement, and education effectiveness.

Requirements

• Experience shipping B2B products, with an understanding of engagement, retention, and designing for non-expert end users.
• 2–3+ years in Product Management or Product Ownership in SaaS, with progressive scope and ownership.
• Strong agile fluency, including backlog management, story writing, sprint planning, and prioritization frameworks.
• Experience working with distributed or offshore engineering teams, or strong written clarity and async working habits.
• Strong analytical instincts and comfort with product analytics, experimentation, and metrics-driven prioritization.
• Familiarity with AI and LLM-powered product capabilities, including judgment about where they add meaningful value.
• Excellent communication and stakeholder-management skills.
• Hands-on fluency with Jira, Confluence, and a product analytics tool such as Pendo, Amplitude, or Mixpanel.

Nice-to-Haves

• Background in civic tech, waste and recycling, utilities, or municipal-adjacent SaaS.
• Experience with behavior-change product design or educational and content-heavy product surfaces.
• Experience contributing to product integration or unification across multiple product lines.
• Experience shipping AI features into a consumer-facing product.
• Familiarity with localization, accessibility, and multi-tenant product configurability.

Benefits

• Medical insurance with HSA option
• Vision, dental, and life insurance
• Paid parental leave
• Medical and dependent FSA
• 401(k) match
• Unlimited PTO
• Ten company holidays
• One volunteer day
• Summer Fridays