Associate Technical Product Manager

Responsibilities

• Own requirements and execution for tactical features and improvements within the Contracts product, from scoping through engineering handoff and launch.
• Triage confirmed issue reports, feedback, and feature requests across the Contracts product in partnership with Engineering.
• Identify themes across support tickets and escalations, and turn high-impact issues into scoped feature or hardening work.
• Prioritize issues and translate them into engineering-ready requirements.
• Complete user acceptance testing (UAT) before changes move to production.
• Serve as a resource for Customer Success on support-ticket status and in-flight improvements.
• Partner reliably with Engineering on execution.
• Improve the structure of Contracts support intake and execution.
• Take on broader product ownership across the Contracts product as context and trust develop.
• Build and operationalize AI-powered solutions and workflows.

Requirements

• 2–5 years of experience in healthcare revenue cycle or health tech, with a background in managed care contracts and healthcare reimbursement.
• Experience triaging, prioritizing, or managing inbound customer requests, ideally in partnership with Product, Customer Success, and/or Engineering.
• Ability to operate in a fast-paced, ambiguous environment and create structure where needed.
• Excellent written and verbal communication skills, including the ability to translate between technical and non-technical stakeholders.
• Strong organization, reliability, and judgment regarding urgency and impact.
• Bachelor's degree or equivalent experience/knowledge; candidates with non-traditional educational backgrounds are encouraged to apply.

Nice-to-Haves

• Product management or product owner experience.
• Background in managed care contracts and healthcare reimbursement.
• SQL experience or comfort using AI tools to answer technical questions outside one's current skill set.

Compensation and Benefits

• Competitive pay with equity options.
• Medical, dental, and vision plans, with FSA, DCFSA, and HSA options.
• Company-sponsored disability and life insurance.
• Flexible paid time off.
• 401(k) with 4% matching.
• Fully remote work with flexible working hours.
• $750 work-from-home setup budget.
• Paid bi-annual all-company in-person summits.
• Quarterly $150 co-hanging stipend to meet with coworkers.
• Monthly $100 health and wellness benefit.
• Generous paid family leave.
• Annual $1,200 learning and development stipend.