Customer Support Advocate

Responsibilities

• Champion customer satisfaction by providing a personalized, caring approach in every interaction.
• Recognize customers' unique needs and concerns and contribute to a positive, inclusive environment.
• Balance urgency with genuine care in customer interactions.
• Understand customer needs and preferences through direct interactions and feedback.
• Use feedback to inform decisions that improve customer satisfaction.
• Identify trends in customer inquiries and behavior to anticipate customer needs.
• Assess and adapt approaches to maintain a positive customer experience.
• Take ownership of customer concerns and apply disciplined curiosity when investigating issues.
• Proactively identify and implement effective resolutions.
• Serve as a trusted resource for Clients, Taskers, and Partners.

Requirements

• At least 1 year of experience in a customer service role.
• Experience handling email, chat, messaging, and phone interactions.
• Fluency in English and Spanish.
• Exceptional problem-solving skills, including the ability to navigate and resolve complex issues.
• Strong sense of ownership and disciplined curiosity.
• Empathetic communication skills.
• Ability to communicate effectively and rapidly through written and verbal channels.
• Detail-oriented approach and commitment to high-quality service.

Compensation & Benefits

• Annual gross base pay of 82,800 PLN.
• Total compensation may also include a company bonus, benefits, and perks.
• Flexible time off, including two company-wide closure weeks.
• Product, wellness, productivity, and education stipends.
• IKEA discounts.
• Reproductive health support.
• Benefits vary by country of employment.