Customer Support Advocate
Provides empathetic, solutions-focused support to clients, Taskers, and partners while using customer feedback and inquiry trends to improve satisfaction. Requires fluency in English and German, at least one year of customer service experience, and strong written and verbal communication skills.
About the job
Responsibilities
Customer-Obsessed
- Champion customer satisfaction through personalized, caring interactions.
- Recognize customers’ unique needs and concerns.
- Balance urgency with genuine care in every customer interaction.
Insight and Metrics Driven
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to inform decisions that improve customer satisfaction.
- Identify trends in customer inquiries and behavior to anticipate customer needs.
- Regularly assess and adapt approaches to improve the customer experience.
Trusted Resource
- Take ownership and apply disciplined curiosity when addressing customer concerns.
- Solve problems proactively by identifying and implementing effective resolutions.
- Serve as a trusted resource to ensure customer satisfaction and efficient problem resolution.
Requirements
- Fluency in English and German.
- At least 1 year of customer service experience.
- Exceptional problem-solving skills, including the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity.
- Empathetic communication skills.
- Effective and rapid written and verbal communication.
- Detail-oriented mindset and commitment to high-quality service.
Compensation and Benefits
- Annual gross base pay: 92,000 PLN.
- Total compensation may also include a company bonus, benefits, and perks.
- Flexible time off, including two company-wide closure weeks.
- Product, wellness, productivity, and education stipends.
- IKEA discounts and reproductive health support.
- Benefits vary by country of employment.
Skills
Customer Service, Problem Solving, Written Communication, Verbal Communication, Customer Satisfaction, Customer Feedback, Metrics Analysis
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