Proactively retain at-risk customers through outbound outreach, consultative conversations, objection handling, and value reinforcement for HighLevel's SaaS platform. Requires 2+ years customer service or B2B sales experience in a remote, metrics-driven environment.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
Serve as senior relationship owner for 2-5 large enterprise health system accounts in value-based care (ACO REACH, MSSP). Drive platform adoption, performance outcomes, renewals, and NPS while collaborating cross-functionally; may manage 1-2 CSMs. Requires 8+ years in CS/relationship management with VBC and health system expertise.
Own post-sale success for 10 medium/enterprise provider accounts in value-based care. Drive adoption, re-engineer clinical workflows, lead executive business reviews, analyze performance data, and secure renewals/expansion.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Spanish-speaking Implementation Advisor responsible for onboarding customers, managing software implementations, integrations, and ensuring successful adoption of HighLevel. Requires 2+ years of customer success or implementation experience.
Lead and scale a team of Customer Success Managers for Enterprise and Strategic accounts, driving retention, adoption, and expansion while coaching cohesive account team motions and partnering cross-functionally.
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.
Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.
Owns strategic post-implementation success, retention, adoption, and expansion for Built's most complex, high-value lending and real estate clients. Builds multi-threaded executive relationships, leads QBRs, drives upsells, and mentors junior CSMs.
Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
Own post-implementation relationships for 20-30 accounts in a regional territory. Drive renewals, expansions, health tracking, and strategic value delivery for public safety customers using AI tools for 911 centers.
Lead post-sales activities for Vanta's largest enterprise customers, guiding them through onboarding, implementation, adoption, renewals, and expansion. Manage a $3M ARR book of 40 enterprise accounts while building trusted advisor relationships with C-level stakeholders.
Manage a portfolio of SMB customers to drive product adoption, satisfaction, and revenue retention. Guide customers through their lifecycle, ensuring value realization from Extended Access Management while identifying expansion opportunities.
Lead Airtable's global High Touch Customer Success organization, guiding enterprise customers through AI adoption and workflow transformation while driving retention and expansion.
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.
Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.
Lead strategic customer engagements for a cloud security SaaS platform, driving adoption, expansion, and security outcomes with Fortune 100 enterprise accounts. Requires 6+ years in customer-facing strategic roles and deep Security SaaS expertise.
Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.
Deliver high-quality training programs to healthcare clients during implementation and adoption of IntusCare products. Requires 1-3 years training or client education experience and strong facilitation skills.
Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.
Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.
Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.
Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Build and scale customer and employee education programs, certifications, documentation, and knowledge resources for a cybersecurity platform. Own content governance, LMS operations, and AI-powered learning experiences.
Own a Mid-Market book of business driving renewals, expansion, and retention for a scientific SaaS platform. Build relationships with scientific and operational stakeholders while managing the full commercial lifecycle.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Manage day-to-day operations and client relationships for strategic accounts in healthcare advertising. Drive renewals, upsells, campaign performance, and pre-sales planning while collaborating with Sales and Analytics teams.
Proactively retain at-risk customers through outbound outreach, consultative conversations, objection handling, and value reinforcement for HighLevel's SaaS platform. Requires 2+ years customer service or B2B sales experience in a remote, metrics-driven environment.
Manage and grow a dedicated territory of carrier customers for DAT's freight marketplace. Own churn reduction, execute upsells/cross-sells of services like DAT IQ and TMS integrations, gather voice-of-customer feedback for product teams, and lead a team of Carrier Success Representatives. Requires deep freight/logistics knowledge and B2B account management experience.
Lead and coach a team of Customer Success Managers at Ashby to drive scalable adoption, retention, and value realization for a large customer portfolio. Requires SaaS leadership experience, operational rigor for building playbooks and systems, cross-functional partnership, and a data-driven, customer-first approach.
Lead and coach a team of Customer Success Managers serving Ashby's largest enterprise customers. Focus on upleveling performance, optimizing processes for adoption, driving cross-functional advocacy, and scaling high-quality outcomes in a rapidly growing B2B SaaS environment.
Program Coordinator executing retention marketing strategies for major brands using Attentive's platform. Responsibilities include building campaigns, journeys, and email programs across SMS/email, managing accounts with CSMs, and driving customer growth and adoption. Requires 1-2 years customer-facing experience.
Own end-to-end resolution of complex executive customer escalations at Rippling. Act as executive liaison, drive cross-functional collaboration, perform root cause analysis, and partner directly with customers to resolve high-stakes issues and improve processes.
Serve as senior relationship owner for 2-5 large enterprise health system accounts in value-based care (ACO REACH, MSSP). Drive platform adoption, performance outcomes, renewals, and NPS while collaborating cross-functionally; may manage 1-2 CSMs. Requires 8+ years in CS/relationship management with VBC and health system expertise.
Own post-sale success for 10 medium/enterprise provider accounts in value-based care. Drive adoption, re-engineer clinical workflows, lead executive business reviews, analyze performance data, and secure renewals/expansion.
Customer Success Manager responsible for managing a portfolio of 20 mid-market and enterprise accounts at Nooks.ai. Own the full customer lifecycle including onboarding, renewals, upsells, and driving adoption/value using sales tech tools and data analytics. 5+ years B2B SaaS CSM experience required.
Spanish-speaking Implementation Advisor responsible for onboarding customers, managing software implementations, integrations, and ensuring successful adoption of HighLevel. Requires 2+ years of customer success or implementation experience.
Lead and scale a team of Customer Success Managers for Enterprise and Strategic accounts, driving retention, adoption, and expansion while coaching cohesive account team motions and partnering cross-functionally.
Manage a high-volume portfolio of medspa and aesthetics practice customers, driving retention, adoption, and expansion through scalable digital engagement, ChurnZero automation, and AI-assisted outreach.
Help U.S. government and public sector organizations adopt GitLab's DevSecOps platform, drive adoption/retention/growth, and coordinate cross-functionally as the primary post-sales liaison.
Internal support role maintaining project documentation, tracking action items, and coordinating logistics for enterprise DSO onboarding. Requires 3-5 years of admin or project coordination experience and proficiency with HubSpot and Notion.
Manage post-sale relationships for mid-market fintech and financial institution accounts, driving onboarding, adoption, retention, and expansion in a B2B SaaS environment.
Own retention and growth for 25-40 mid-market customers ($20k-$100k+ ARR). Provide technical troubleshooting, configuration guidance, and commercial support while building strong customer relationships.
Lead value realization planning and AI-powered tooling for strategic enterprise accounts, partnering with CS, Sales, and Solutions teams to quantify and drive measurable customer outcomes and revenue growth.
Owns strategic post-implementation success, retention, adoption, and expansion for Built's most complex, high-value lending and real estate clients. Builds multi-threaded executive relationships, leads QBRs, drives upsells, and mentors junior CSMs.
Lead and develop a team of 6-8 account managers delivering best-in-class client service to enterprise multifamily accounts. Drive KPIs, process innovation, cross-functional alignment, and strategic client relationships while modeling Digible's core values.
Own post-implementation relationships for 20-30 accounts in a regional territory. Drive renewals, expansions, health tracking, and strategic value delivery for public safety customers using AI tools for 911 centers.
Lead post-sales activities for Vanta's largest enterprise customers, guiding them through onboarding, implementation, adoption, renewals, and expansion. Manage a $3M ARR book of 40 enterprise accounts while building trusted advisor relationships with C-level stakeholders.
Manage a portfolio of SMB customers to drive product adoption, satisfaction, and revenue retention. Guide customers through their lifecycle, ensuring value realization from Extended Access Management while identifying expansion opportunities.
Lead Airtable's global High Touch Customer Success organization, guiding enterprise customers through AI adoption and workflow transformation while driving retention and expansion.
Own the full onboarding journey for court reporters from acceptance to first job, managing high-volume pipelines across credentialing, setup, and readiness while collaborating with recruiting and operations.
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
Serve as the primary technical contact for mid-to-upper market customers, delivering hands-on guidance, AI adoption support, and translating platform analytics into business outcomes. Requires 4+ years in a client-facing technical role and strong SaaS/integration knowledge.
Partner with ~60 mid-market B2B SaaS customers ($1.5M+ ARR) to drive adoption, deliver strategic guidance, conduct trainings, and maximize long-term value. Requires 2+ years of CS experience managing complex technical products.
Manage post-onboarding client relationships for a B2B SaaS healthcare platform, guiding rehab therapy practices through clinical, administrative, and RCM workflows while driving retention and outcomes. Requires an active PT/OT/SLP license and customer-facing experience.
Drive customer adoption and expansion of an automation platform by leading onboarding, managing renewals, and acting as a trusted advisor to technical teams. Requires 3+ years in technical customer success or post-sales at a SaaS company plus API knowledge.
Early-career role supporting partner success by handling inbound tickets, providing product training, and maintaining HubSpot records. Requires 1-2 years customer service experience and strong organizational skills.
Drive customer adoption and value realization for GitLab's DevSecOps platform by serving as a trusted advisor, leading workshops, and translating usage data into actionable recommendations.
Lead strategic customer engagements for a cloud security SaaS platform, driving adoption, expansion, and security outcomes with Fortune 100 enterprise accounts. Requires 6+ years in customer-facing strategic roles and deep Security SaaS expertise.
Own end-to-end relationships with strategic US insurance carriers, leading complex AI implementation programs that transform unstructured data workflows. Act as trusted advisor to C-suite stakeholders while driving retention, expansion, and product influence.
Deliver high-quality training programs to healthcare clients during implementation and adoption of IntusCare products. Requires 1-3 years training or client education experience and strong facilitation skills.
Technical post-sales advisor helping Public Sector customers adopt and maximize value from GitLab's DevSecOps platform through enablement, architecture guidance, and use-case implementation support.
Manage broker partner relationships at Rippling, driving adoption of HCM features like Benefits and Payroll while collaborating with product and engineering teams. Requires 3+ years SaaS experience and strong benefits background.
Manage enterprise customer relationships at PointClickCare, acting as a trusted advisor to drive adoption, value realization, and retention through strategic success planning and C-level engagement.
Own a portfolio of Enterprise AI accounts, driving adoption, revenue growth, and inference outcomes. Bridge technical implementation with commercial strategy for hyper-growth customers.
Lead and build a global team of Partner Success Managers, designing onboarding playbooks and driving 85% partner activation within 16 days while analyzing churn trends.
Own and manage 50-75 small-market client and broker accounts, driving engagement, satisfaction, and retention through relationship management, KPI tracking, and cross-functional execution.
Train and onboard fashion teams to Raspberry AI's generative design platform. Deliver customer enablement, troubleshoot issues, and create educational resources while partnering with Product and Engineering.
Manage relationships with Linear’s largest customers, driving onboarding, adoption, and retention. Requires 5+ years in a technical customer-facing SaaS role.
Customer Success Manager responsible for driving product adoption, realizing customer value, and supporting renewals/expansions for RSA's identity and access management solutions. Requires 2+ years post-sales experience, ability to blend technical and business acumen, and strong stakeholder management skills.
Guide strategic enterprise customers through product adoption and health improvement for a complex B2B SaaS recruiting platform. Manage ~20 high-value accounts while becoming a product expert to drive retention and outcomes.
Build and scale customer and employee education programs, certifications, documentation, and knowledge resources for a cybersecurity platform. Own content governance, LMS operations, and AI-powered learning experiences.
Own a Mid-Market book of business driving renewals, expansion, and retention for a scientific SaaS platform. Build relationships with scientific and operational stakeholders while managing the full commercial lifecycle.
Bilingual (Spanish/English) Customer Success Manager responsible for managing a large book of business, driving customer retention, adoption, and health for Vanta's security and compliance platform.
Drive renewals and upsells for SMB security customers at a cybersecurity SaaS startup. Manage post-sale relationships, run health checks, and collaborate cross-functionally to boost adoption and retention.
Guide medium and large professional groups through SaaS onboarding with a focus on data migrations, insurance setups, and workflow optimization. Requires 2+ years in B2B SaaS onboarding or implementation.
Manage day-to-day operations and client relationships for strategic accounts in healthcare advertising. Drive renewals, upsells, campaign performance, and pre-sales planning while collaborating with Sales and Analytics teams.