Technical Account Manager, EMEA
Technical Account Manager supporting enterprise customers through onboarding, adoption, retention, and expansion. The role requires 5+ years in a client-facing or technology-focused position, strong project management and communication skills, and the ability to troubleshoot complex data systems.
About the job
Responsibilities
- Own retention and expansion for the largest enterprise customers.
- Partner with Sales to increase adoption of Hightouch within large organizations.
- Deliver organized customer onboarding through effective project management.
- Help customers realize the full value of Hightouch products and advise on technical best practices.
- Provide proactive technical guidance and expertise across Hightouch products.
- Collaborate with Customer Support, Engineering, and other teams on technical escalations.
- Surface customer use cases and product problems to Engineering.
Requirements
- 5+ years of experience in a client-facing and/or technology-focused role combining business experience and technical acumen.
- Experience managing and executing technical projects with a customer-first mindset and empathy.
- Excellent project management and communication skills.
- Ability to quickly learn technologies and understand complex systems, including SQL, databases, APIs, and reporting tools.
- Strong troubleshooting and problem-solving skills.
- Ability to collaborate cross-functionally with diverse teams and stakeholders.
- Ability to work under pressure, meet deadlines, and navigate unexpected roadblocks.
Compensation & Benefits
- Meaningful equity compensation through ISO options.
- Early exercise opportunity.
- 10-year post-termination exercise window.
Skills
SQL, Databases, APIs, Reporting Tools, Project Management, Technical Account Management, Troubleshooting, Customer Success, Technical Onboarding, Cross-Functional Collaboration
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