Customer Success Associate supporting Sleeper's sports gaming platform (Sleeper Picks DFS product) on night shift. Responsibilities include user support via multiple channels, fraud review, feedback collection, and collaboration with internal teams. Requires 2+ years customer support experience, strong communication, empathy, and availability for nights/weekends/holidays.

Build Bolter’s customer success function from scratch by onboarding operators, translating their business processes into automated blueprints, driving retention, and shaping the product through customer feedback. Requires 5+ years in customer-facing work, strong process-mapping ability, AI fluency, and excellent communication.

Owns customer onboarding from signed deal through early adoption, including discovery, implementation, training, migration, and handoff to Account Management. Requires 2+ years of proposal development or capture experience and strong client communication skills.

Own a portfolio of technical B2B SaaS customers, driving onboarding, adoption, retention, expansion, and advocacy. The role requires at least two years of customer success experience, technical fluency with databases or infrastructure, and the ability to engage both executive and engineering stakeholders.

Manages enterprise customer relationships, driving platform adoption, retention, value realization, and account expansion. Requires at least three years in customer-facing work, experience with large enterprise accounts, strong executive communication, and familiarity with analytics, APIs, and SQL.

Provides personalized event-travel support for clients and travelers, managing bookings, fare information, program planning, troubleshooting, and client relationships. Requires strong travel-booking and GDS expertise, customer service skills, and proficiency with business and communication tools.

Leads a team of Strategic Customer Success Managers serving complex enterprise accounts, owning retention, expansion, customer outcomes, and team development. Requires 5+ years leading B2B SaaS Customer Success teams and strong executive relationship, analytics, and change-management skills.

Customer Success Specialist supporting clients with self-directed retirement accounts via phone, chat, and email. Requires 2+ years customer service experience, strong communication skills, and ability to solve complex issues.

Own end-to-end onboarding for high-value SaaS customers, partnering with Account Executives and internal teams to manage implementations, resolve blockers, and drive activation. Requires 1+ years of customer-facing onboarding or implementation experience, strong organization, and clear communication.

Leads Training, Content, and Quality teams while building scalable onboarding, knowledge-management, and support-enablement systems. Requires 8+ years in support or operations, multi-team management experience, and expertise with LMS, CMS, quality tools, and AI-enabled improvement.

Staff-level customer success professional managing technically sophisticated commercial accounts, driving adoption and growth, and partnering with Sales and Product. Requires customer-facing experience in SaaS, open-source, or infrastructure software plus strong cloud-native, API, and DevOps knowledge.

Leads strategic enterprise customer engagements focused on cloud security adoption, transformation, and expanding the value of Wiz. Requires 6+ years in customer-facing strategic work and strong stakeholder, project management, and security SaaS expertise.

Leads GitLab’s EMEA Customer Success Management & Architecture and Customer Success Engineering organizations, unifying relationship and technical post-sales motions to improve adoption, outcomes, retention, and expansion. Requires significant enterprise SaaS leadership experience across customer-facing and technical teams.

Own long-term relationships with enterprise legal and marketing customers, driving adoption, retention, expansion, and measurable value from implementation through renewal. Requires 3–5 years in enterprise SaaS customer success or account management, technical fluency, and executive communication skills.

Leads APAC customer success teams and enterprise customer relationships for an industrial intelligence SaaS platform. The role requires extensive enterprise software and people-management experience, familiarity with process manufacturing, and the ability to drive retention, expansion, and customer value.

Own onboarding, adoption, retention, renewals, and expansion for strategic SaaS customers while building scalable Customer Success processes. The role requires at least five years of customer-facing experience, SaaS or account management expertise, strong executive communication, and technical fluency.

Leads a behavioral health network engagement team responsible for provider adoption and referral growth across state programs. Requires 5+ years of team leadership, behavioral health and Medicaid expertise, cross-functional execution, strong judgment, and comfort using AI-enabled operating tools.

Leads and develops a Customer Success team serving upmarket SaaS customers, driving retention, adoption, value realization, forecasting discipline, and operational excellence. Requires 8+ years in customer-facing roles, 5+ years of people leadership, and experience managing high-performing teams.

Manage relationships with mid-market customers, lead onboarding and training, expand product adoption, and advocate for customer needs. Requires 3+ years in a technical customer-facing SaaS role and strong communication and organizational skills.

Provides remote customer onboarding and A2P compliance support for Fast Track customers in India, managing SLAs, accounts, issue resolution, and customer communications. Requires 2+ years of A2P product experience and direct client experience.

Senior Technical Account Manager responsible for guiding clients through cybersecurity solution implementation, optimization, support, and strategy. Requires a bachelor’s degree, cybersecurity expertise, technical troubleshooting experience, and strong client communication skills.

Leads high-visibility customer escalations, executive communications, cross-functional process improvement, and team development. The role requires strategic leadership, project management, data literacy, and 10+ years of experience in high-growth technology environments.

Manages dealership partnerships for a B2B SaaS platform, leading onboarding, implementations, training, retention, renewals, and account growth. Requires automotive dealership or automotive technology experience, strong relationship and negotiation skills, and extensive travel.

Manages and grows relationships with automotive dealership partners through onboarding, product implementation, training, account health monitoring, and renewals. Requires automotive dealership or automotive technology experience, strong relationship skills, and extensive travel.

Own strategic client relationships, outcomes, executive engagement, renewals, and expansion for an enterprise SaaS portfolio. The role requires 7+ years of enterprise client-facing experience, commercial ownership, technical curiosity, and familiarity with marketing technology and AI.

Leads and scales a team of Technical Architects supporting enterprise customers from onboarding through retention and expansion. Requires 8–10 years in client-facing or technology-focused roles, people-management experience, and deep expertise in enterprise implementations, APIs, databases, and data integration.

Own a mid-market merchant portfolio for a B2B SaaS business, driving retention, renewals, expansion, and product adoption through consultative account management. The role requires 3+ years of customer success or account management experience, strong data-driven prioritization, and cross-functional collaboration.

Guides strategic enterprise customers through multi-year cloud adoption and security transformation, connecting Wiz’s platform to business outcomes, increasing adoption, and identifying expansion opportunities. Requires 6+ years in customer success, account management, or another strategic customer-facing role.

Supports B2B SaaS healthcare clients through chat and email, improves support workflows and knowledge resources, and translates customer feedback into product improvements. Requires rehab-clinician experience, strong troubleshooting and communication skills, and a bachelor's degree.

Manages enterprise healthcare AI accounts end-to-end, driving onboarding, renewals, expansions, and customer health through check-ins, QBRs, and cross-functional collaboration. Requires 5+ years in customer success or technical account management with strong technical fluency and growth track record.

Own enterprise customer adoption, renewals, and expansion across Central and Eastern Europe for an AI platform. The role requires 7+ years in Customer Success or Account Management, commercial quota ownership, technical fluency with AI agents, APIs, and SDKs, and Polish and English fluency.

Launch Trainer leads virtual and on-site onboarding for dental practices, teaches intraoral scanning and digital workflows, and provides post-launch coaching to drive adoption and successful ordering. The role requires clinical technology training experience, strong facilitation, customer communication, and organization.

Leads complex ecosystem and innovation programs for pharmaceutical customers, bridging business strategy, clinical development, data, and technology. Requires 8+ years in consulting or strategic advisory work, strong life sciences knowledge, executive communication, and experience driving multi-stakeholder transformation programs.

Manages end-to-end implementation and adoption of HR, payroll, benefits, and IT products for customers. Requires bilingual English and Spanish proficiency, SaaS implementation or customer experience experience, project management skills, and strong cross-functional collaboration.

Partners with enterprise customers to build, deploy, and optimize AI conversational agents on ElevenLabs platform, driving technical success and revenue expansion through cross-sells and renewals. Requires 1-3 years in Customer Success for B2B SaaS/AI products and experience with AI agents and APIs.

Manages client onboarding, adoption, enablement, threat communications, and identity-theft case resolution for a cybersecurity and privacy platform. Requires 2–3+ years in customer success or IT help desk work, strong communication skills, and comfort leading virtual client sessions.

Manages and grows a strategic portfolio of 20–40 customers, leading onboarding, business reviews, and cross-functional success initiatives. Requires at least two years of account management or customer success experience, ideally in B2B SaaS, plus experience with Salesforce, Gong, and Vitally.

Leads and develops a partner-facing Support team while personally resolving complex payroll, tax, and technical escalations. Requires 5+ years of client-facing experience, payroll or fintech knowledge, team leadership, operational metrics management, and strong investigative judgment.

Own proactive customer engagement for small-business users, helping them adopt Hover through demos, outreach, troubleshooting, and workflow planning. The role also leads customer-experience projects, synthesizes feedback for product teams, and requires 4–8 years of customer-facing experience plus strong AI-tool, communication, and organizational skills.

Supports investor accounts and alternative investment operations through data management, KYC/AML onboarding, complex client requests, remediations, and cross-functional issue resolution. Requires 3+ years of financial services or middle-office experience and knowledge of alternative investments.

Advises customers and product teams on radiology patient follow-up workflows, configuration, training, and clinical navigation practices. Requires at least two years of hands-on radiology follow-up, navigation, or care coordination experience and familiarity with EHR workflows.

Leads customer research, adoption programs, and customer-centric storytelling to drive product adoption, retention, and expansion. Requires SaaS customer or product marketing experience, strong research and synthesis skills, and effective cross-functional influence.

Senior technical partner for Enterprise customers, designing reliable automations, integrations, and AI-assisted workflows while driving adoption, retention, and expansion. Requires 7+ years in a customer-facing technical role and hands-on experience with APIs, automation platforms, and production reliability.

Own strategic relationships with enterprise B2B SaaS merchants, driving retention, renewals, expansion, product adoption, and measurable business outcomes. The role requires 3+ years of enterprise customer success or account management experience, strong commercial and data skills, and cross-functional leadership.

Leads strategic customer engagements focused on cloud security adoption, business value, and expansion. Requires 5+ years in customer-facing strategic work, strong stakeholder communication, and experience guiding complex cloud technology transformations.

Dirige le programme mondial d’assurance qualité d’AirCover, en supervisant les évaluations, l’automatisation, l’analyse des causes profondes et une équipe répartie dans plusieurs régions. Le poste exige au moins 10 ans d’expérience en qualité, soutien ou opérations et une expérience confirmée de gestion d’équipes.

Leads the global AirCover quality program, overseeing QA operations, measurement frameworks, systemic issue analysis, automation, and partner performance. Requires 10+ years in quality, support, or operations, 5+ years managing quality teams, and experience in complex claims or financial-services environments.

Leads the global quality strategy for high-stakes Community Support functions including Safety, Premium Support, and CS Labs. Requires 12+ years of support, quality, operations, or Trust & Safety experience, expertise in quality methodologies and AI-assisted QA, and demonstrated leadership of distributed teams.

Own a portfolio of customers by driving adoption of AI agents, improving outcomes, reducing churn, and expanding accounts. The role requires analytical, customer-focused, autonomous, AI-native, and revenue-oriented account management.

Serves as a trusted post-sales technical advisor for strategic customers, driving Docker adoption, value realization, and long-term success. Requires 4+ years in a customer-facing technical role and expertise in Docker, Kubernetes, CI/CD, infrastructure as code, and cloud-native practices.