Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
Serve as the primary post-sales point of contact for Enterprise customers, driving onboarding, adoption, value realization, and renewals. Requires 3+ years in customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Customer Success Manager focused on partner retention, enablement, and growth for channel partners, resellers, and alliances. Drive NPS, revenue forecasting, renewals, QBRs, and mutual value through trusted advisory, product expertise, and ecosystem optimization in fintech/identity space. Requires 3-5 years partner-facing experience.
Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.
Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Lead client onboarding, training, adoption, and transformation for K1X's AI-powered K-1 data platform. Requires 3+ years in tax/tech enablement roles with strong project management and tax workflow expertise.
Senior Client Success Manager owns strategic employer client relationships for Virta Health's metabolic disease reversal programs. Drives retention, satisfaction, renewals, and expansion through data-driven business reviews, consultative advising, and cross-functional collaboration.
Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.
Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.
Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.
Lead customer growth function at Absorb LMS, overseeing education, marketing, adoption, and advocacy programs via Absorb Academy to drive product adoption, retention, and revenue expansion. Requires 10+ years B2B SaaS experience including 5+ years leading post-sale functions, strong product-led growth expertise, and data-driven approach.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Own a book of enterprise customers as primary post-sale contact at Rasa. Drive onboarding, adoption, renewals, expansions, and value realization for conversational AI platform while managing escalations and forecasting retention.
Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
Manage a team of 10-12 Member Success Managers at Collective, owning daily operations, coaching, queue health, and economics to deliver high-value proactive support for self-employed members' financial services. Requires 5+ years client-facing success experience, 1-2 years people management, comfort with tax/financial concepts, data-savviness, and AI familiarity.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.
Own end-to-end success for government accounts at an AI-powered SaaS company, driving adoption, retention, expansion, renewals, and strategic partnerships while acting as the voice of the customer internally. Requires 4+ years Customer Success experience in fast-growing SaaS, strong account management, communication, and stakeholder navigation skills.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Act as a strategic technical advisor to ClickUp customers, leading onboarding, driving AI and platform adoption, optimizing workflows, and ensuring long-term success, retention, and expansion through consultative relationship management.
Partner Success Manager responsible for owning post-integration relationships with fintech and vertical SaaS partners. Drive adoption, growth, retention, issue resolution, and strategic expansion while acting as the trusted advisor and internal advocate using data-driven insights.
Support a large portfolio of agency partners with proactive and reactive customer success activities to drive platform adoption, reduce churn risk, and improve retention on MNTN's Connected TV advertising platform. Requires 3+ years in customer-facing roles, data-informed decision making, and familiarity with CRM and support tools.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Managed Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.
Coordinate and track customer onboarding projects for a SaaS implementation team. Own requirements gathering, cross-team accountability, risk flagging, and status tracking while growing into direct customer ownership. Requires 2+ years in operations or project coordination with strong organization and communication skills.
Own executive C-suite relationships and set long-term strategic direction for a portfolio of enterprise accounts at a marketing technology SaaS company. Manage a CSM, drive commercial growth through renewals/upsells, incorporate AI capabilities, and represent CS cross-functionally while contributing to team practices. Requires 10+ years enterprise client-facing SaaS experience with management background.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Customer Success Manager for Invoca's Healthcare segment. Manage $3-5M portfolio of enterprise customers, drive adoption/expansion/retention of AI conversation intelligence platform using data, automation, and AI tools while ensuring HIPAA compliance.
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
Serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. Drive adoption, engagement, measurable outcomes, and long-term success while navigating public-sector complexities.
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Deliverability Specialist advising on email deliverability, managing IP warm-ups and migrations, building ISP relationships, analyzing performance metrics, and establishing best practices for high-volume senders. Requires 5+ years in deliverability or messaging infrastructure with deep knowledge of authentication protocols and sender reputation.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include customer onboarding, workflow optimization, building nurse advisor councils, defining success metrics, and evangelizing the product to reduce nursing documentation burden. Requires 5+ years RN experience (inpatient preferred), EHR familiarity, and Mountain/Pacific TZ location with 30% travel.
Clinical Success Director/Manager for Abridge's generative AI platform for nurses. Responsibilities include evaluating products, building customer relationships, optimizing nursing workflows, recruiting nurse advisors, and evangelizing capabilities to reduce clinical documentation burden. Requires 3+ years RN experience (inpatient preferred), EHR familiarity (Epic plus), and 30% travel.
Serve as the primary post-sales partner for strategic enterprise accounts at n8n. Own onboarding, adoption, QBRs, value realization, risk management, and expansion to drive ~120% NRR. Requires enterprise CS experience, technical fluency with APIs/integrations, commercial acumen, and strong cross-functional collaboration.
Serve as primary post-sales partner for ~30 enterprise n8n customers in US Central. Drive onboarding, adoption, health monitoring, ROI delivery, renewals, and expansion while partnering cross-functionally with Sales, Support, Solutions Engineering, and Product.
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Serve as the primary post-sales point of contact for Enterprise customers, driving onboarding, adoption, value realization, and renewals. Requires 3+ years in customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Customer Success Manager focused on partner retention, enablement, and growth for channel partners, resellers, and alliances. Drive NPS, revenue forecasting, renewals, QBRs, and mutual value through trusted advisory, product expertise, and ecosystem optimization in fintech/identity space. Requires 3-5 years partner-facing experience.
Customer Success Manager focused on higher education institutions. Manage university customer portfolio through implementation, training, adoption, renewals and expansion while acting as a trusted advisor to academic leaders.
Own end-to-end customer outcomes for Notable's complex healthcare accounts as the post-sale executive partner. Drive adoption, value realization, governance, and growth by quarterbacking internal teams and advising C-suite leaders on operational and financial impact.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Lead client onboarding, training, adoption, and transformation for K1X's AI-powered K-1 data platform. Requires 3+ years in tax/tech enablement roles with strong project management and tax workflow expertise.
Senior Client Success Manager owns strategic employer client relationships for Virta Health's metabolic disease reversal programs. Drives retention, satisfaction, renewals, and expansion through data-driven business reviews, consultative advising, and cross-functional collaboration.
Serve as trusted partner to Lumos's largest enterprise customers, driving onboarding, adoption, expansion, renewals, and retention for the Autonomous Identity Platform while influencing product roadmap with customer insights.
Serve as the strategic post-sales partner and primary point of contact for major financial services customers. Drive business outcomes, build executive relationships, lead success planning and executive reviews, and ensure measurable value realization from Chainguard's secure open source solutions.
Serve as the primary post-sales point of contact for Federal customers, driving onboarding, adoption, value realization, and renewals while collaborating with internal teams to resolve issues and advocate for customer needs. Requires 5+ years in public sector customer-facing roles with domain knowledge in security, containers, and DevSecOps.
Customer Success Manager responsible for post-sales customer onboarding, adoption, value realization, and retention for enterprise accounts. Requires 2+ years customer-facing experience, domain knowledge in security/DevSecOps/containers, and proactive ownership of customer outcomes.
Lead customer growth function at Absorb LMS, overseeing education, marketing, adoption, and advocacy programs via Absorb Academy to drive product adoption, retention, and revenue expansion. Requires 10+ years B2B SaaS experience including 5+ years leading post-sale functions, strong product-led growth expertise, and data-driven approach.
Customer Success Manager (Technical Account Manager) supporting high-volume early-stage YC customers at Rippling. Own relationships, drive adoption of HR/payroll/IT platform, guide through key milestones, and partner cross-functionally to ensure success and expansion.
Senior Member Support Specialist guiding self-employed members through onboarding, payroll, tax, and accounting questions on Collective's platform via daily video calls. Requires 4+ years customer support and 2+ years accounting/tax experience, plus familiarity with tools like Xero, QuickBooks, and Gusto.
Lead and develop a Technical Account Management team supporting mid-market to enterprise customers. Focus on driving onboarding, adoption, retention, expansion, and AI-augmented processes in a fast-paced SaaS environment.
Manage high-value law firm accounts to drive adoption, retention, and expansion of Eve's AI legal technology platform. Requires 5+ years Customer Success experience, legal industry knowledge, and proven ability to manage $10-20M ARR books of business.
Lead post-sale customer success for AI healthcare agents, owning end-to-end implementations, change management, adoption, ROI demonstration, retention, and expansion for health systems and specialty groups. Requires 5+ years healthcare experience and 4+ years leading SaaS/IT implementations.
Own a book of enterprise customers as primary post-sale contact at Rasa. Drive onboarding, adoption, renewals, expansions, and value realization for conversational AI platform while managing escalations and forecasting retention.
Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
Manage a team of 10-12 Member Success Managers at Collective, owning daily operations, coaching, queue health, and economics to deliver high-value proactive support for self-employed members' financial services. Requires 5+ years client-facing success experience, 1-2 years people management, comfort with tax/financial concepts, data-savviness, and AI familiarity.
Enterprise Customer Success Manager responsible for driving account growth, ensuring ROI, mitigating churn, and managing strategic relationships with executive stakeholders in a healthtech SaaS environment. Requires 5+ years in Customer Success or Account Management, bachelor's degree, and strong understanding of system integrations.
First-line manager coaching and developing a team of 6-8 Implementation Managers at Rippling. Responsibilities include resolving customer escalations, driving feature adoption, improving processes and KPIs, and collaborating cross-functionally with Sales, Product, Engineering, and Support for seamless onboarding. Requires 5+ years SaaS experience in implementation/customer success and 2+ years leading a team.
Senior Customer Success Manager helping U.S. public sector organizations achieve outcomes with the GitLab DevSecOps platform. Translate pre-sales plans into objectives, drive adoption and retention, guide on Git/CI/CD/DevSecOps best practices, and act as primary liaison across internal teams.
The Carrier Success Manager retains and grows DAT's carrier customer base in a dedicated territory (Illinois). They own churn reduction, execute upsells/cross-sells of logistics SaaS products, gather voice-of-customer feedback for Product teams, and manage a team of Carrier Success Representatives. Requires deep freight/logistics industry knowledge and strong B2B account management skills.
Manage high-value State, Local, and Education (SLED) accounts at Vanta as a trusted advisor. Drive adoption, retention, expansion, and value realization for public sector customers through strategic planning, executive alignment, and cross-functional coordination. Requires 8+ years customer success experience with public sector compliance frameworks.
Own end-to-end success for government accounts at an AI-powered SaaS company, driving adoption, retention, expansion, renewals, and strategic partnerships while acting as the voice of the customer internally. Requires 4+ years Customer Success experience in fast-growing SaaS, strong account management, communication, and stakeholder navigation skills.
Own end-to-end success for Scribe's large Enterprise accounts (10k+ employees), driving adoption, retention, NRR, and expansion through executive relationships, tailored enablement programs, QBRs/EBRs, and cross-functional collaboration. Requires 6+ years in Enterprise Customer Success at SaaS/AI companies.
Act as a strategic technical advisor to ClickUp customers, leading onboarding, driving AI and platform adoption, optimizing workflows, and ensuring long-term success, retention, and expansion through consultative relationship management.
Partner Success Manager responsible for owning post-integration relationships with fintech and vertical SaaS partners. Drive adoption, growth, retention, issue resolution, and strategic expansion while acting as the trusted advisor and internal advocate using data-driven insights.
Support a large portfolio of agency partners with proactive and reactive customer success activities to drive platform adoption, reduce churn risk, and improve retention on MNTN's Connected TV advertising platform. Requires 3+ years in customer-facing roles, data-informed decision making, and familiarity with CRM and support tools.
Own the digital-first post-sales motion for ElevenLabs' early-stage and growth accounts by designing and building scalable CX playbooks, health scoring models, automated sequences, and tooling integrations to drive activation, retention, NRR, and expansion through systems and product signals rather than 1:1 coverage.
Managed Services Specialist configuring and maintaining Ontic's AI-powered security platform for enterprise clients. Deliver implementation, on-call support, user training, and proactive success management to drive adoption and retention. Requires 2+ years SaaS experience, configuration expertise, and strong communication skills.
Own a portfolio of 12-15 complex mid-market Credit Union accounts ($100K–$300K ARR). Drive executive onboarding, post-implementation adoption, value realization, and expansion through strategic QBRs, data insights, and cross-functional partnerships. 5+ years customer success experience required, preferably in SaaS/Fintech.
Serve as the primary point of contact for clients with self-directed retirement accounts. Handle inquiries via chat, phone, and email; educate customers, solve problems, and collaborate across teams to drive satisfaction and retention. Requires 2+ years customer service experience.
Coordinate and track customer onboarding projects for a SaaS implementation team. Own requirements gathering, cross-team accountability, risk flagging, and status tracking while growing into direct customer ownership. Requires 2+ years in operations or project coordination with strong organization and communication skills.
Own executive C-suite relationships and set long-term strategic direction for a portfolio of enterprise accounts at a marketing technology SaaS company. Manage a CSM, drive commercial growth through renewals/upsells, incorporate AI capabilities, and represent CS cross-functionally while contributing to team practices. Requires 10+ years enterprise client-facing SaaS experience with management background.
Own a book of 12-18 accounts ($2-5M ARR) as the primary post-sales technical contact. Drive product adoption, complex deployments, retention, and expansion for Material Security's cybersecurity customers through technical expertise, relationship building, and proactive account management.
Lead and develop a pod of 5-7 Customer Success Managers in B2B SaaS. Own retention/growth outcomes, coach high performance, drive AI adoption, and navigate organizational change while delivering commercial results.
Customer Success Manager for Invoca's Healthcare segment. Manage $3-5M portfolio of enterprise customers, drive adoption/expansion/retention of AI conversation intelligence platform using data, automation, and AI tools while ensuring HIPAA compliance.
Serve as strategic relationship manager for a portfolio of labor funds, unions, and multi-employer health plans. Drive adoption, engagement, outcomes, and ROI while building trusted partnerships with public-sector stakeholders.
Serve as the strategic relationship manager for a portfolio of state, local government, education, and public-sector customers. Drive adoption, engagement, measurable outcomes, and long-term success while navigating public-sector complexities.