Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.

Embed with strategic public sector customers to implement security controls for OpenAI infrastructure deployments, ensuring secure design, production, and operations. Requires 5+ years in security engineering, active US clearance, and experience with cloud/K8s/Terraform.

Own technical onboarding, complex integrations, and long-term success for Orb's largest enterprise accounts. Act as the primary technical contact for billing architecture, ERP/CRM integrations, and post-go-live escalations.

Handles complex SaaS billing inquiries, payment issues, reconciliations, and customer escalations while collaborating with internal teams. Requires a bachelor's degree, 1–4 years of SaaS support experience, strong billing knowledge, and willingness to work night shifts.

Strategic Customer Success Manager responsible for managing high-value global enterprise accounts on the mParticle CDP platform, driving retention, expansion, and platform adoption through tailored success plans and executive-level engagement.

Network support specialist for Stripe Terminal, troubleshooting hardware, connectivity, and integrations for enterprise users. Requires 5+ years in networking/IT infrastructure and strong troubleshooting skills.

Technical Support Engineer providing hands-on engineering and web development support to help customers integrate and troubleshoot Fin's AI Customer Agent product. Role involves debugging complex issues, building internal tools, and collaborating with product teams.

Provide hands-on IT support for executives and office environments, including troubleshooting hardware/software issues, managing AV/VTC systems, and driving automation initiatives. Requires 4+ years of desktop/help desk experience, deep Windows/macOS knowledge, and a proactive ownership mindset.

Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.

Founding Support Engineering role responsible for diagnosing carrier integration issues across services, asynchronous jobs, data stores, and vendor APIs. The position establishes operational processes and tooling while requiring 5–8+ years of debugging-focused engineering or support experience.

Manage a high-volume book of SMB and Mid-Market customers driving onboarding, adoption, retention, and expansion using data-informed programs and scalable CS motions. Requires 3+ years in Customer Success or Account Management at a scaling tech company.

Lead AI customer deployments and long-term success engagements for Glean's Work AI platform. Drive technical implementation, joint success plans, and measurable business outcomes for enterprise clients.

Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.

Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.

Technical customer-facing role providing architectural guidance, onboarding, escalation management, and hands-on support for Reltio’s SaaS data platform to enterprise clients. Requires 5+ years SaaS technical support experience, public cloud knowledge, and strong integration skills.

Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.

Leads deployment and adoption of AI-native cyber software for Intelligence Community users, mapping mission workflows, training operators, and translating field feedback into product improvements. Requires 5+ years IC cyber operations experience and active TS/SCI with Full Scope Polygraph.

IT Systems Engineer evolves corporate IT infrastructure focusing on automation, identity & access management, compliance, and email deliverability using cloud tools like AWS and Okta. Requires 3-5 years experience, programming skills (Python/Ruby), and passion for systems automation in agile environments.

Own and resolve complex medical billing and insurance cases end-to-end for users, advocating with providers and insurers via phone/email/fax. Requires 2+ years in healthcare advocacy or billing, HIPAA knowledge, and flexible EST scheduling.

Leads and scales a global technical support engineering team serving strategic enterprise customers, resolving complex escalations and improving support systems. Requires substantial technical support or software engineering experience, people leadership, operational expertise, and strong cross-functional influence.

Manages strategic UK and EMEA government and public-sector accounts, driving adoption, measurable value, renewals, and expansion. The role requires public-sector customer experience, procurement expertise, strong stakeholder management, and eligibility for UK Government security requirements.

Handles tactical customer support, onboarding execution, and adoption monitoring for accounting SaaS platform. Requires 3-4+ years accounting experience (Big 4 + tech in-house) with strong problem-solving and communication skills.

Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.

Manages mid-market customer portfolio in APAC, driving retention, renewals, and expansion through strategic account planning, health monitoring, and cross-functional collaboration. Acts as trusted advisor ensuring measurable value and ROI from SaaS compliance solutions.

Builds internal tools and automates operational workflows using Retool and programming to eliminate manual processes, manage identity lifecycles with Okta/Rippling, and optimize SaaS environments. Requires 5+ years in IT/systems engineering with strong automation and cross-functional skills.

Own and grow two strategic UK telecom accounts through adoption, delivery, renewals, and expansion. The role requires 5+ years in customer success or strategic accounts, enterprise experience, strong program management, and confidence working with technical integrations and executive stakeholders.

Senior IT Engineer manages internal IT infrastructure including identity/access management, device management, network security, and SaaS integrations using automation and IaC. Requires deep MacOS expertise, IAM/MDM tools like Okta/JAMF, cloud experience, and strong troubleshooting skills in a hybrid environment.

Own end-to-end post-sales deployment, adoption, and success for Encord's AI data platform with enterprise customers. Manage complex technical deployments, drive time-to-value and expansion, and act as the voice of the customer to influence product while partnering with Sales on renewals.

Leads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.

Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.

Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.

Manages portfolio of health and wellness merchant partners through onboarding, activation, co-marketing, performance analysis, and optimization to drive HSA/FSA transaction volume and retention. Requires 3-4+ years in CS/account management, analytical skills, and cross-functional collaboration.

First-line manager leading 6-8 Implementation Managers for global payroll SaaS. Coaches team, resolves escalations, drives adoption, and collaborates with Sales/Product/Engineering on onboarding.

Handles complex, sensitive safety cases for Airbnb customers through multiple contact channels. The role requires at least three years of relevant contact-center or Trust & Safety experience, strong communication and risk-assessment skills, and flexibility for varied shifts.

Le ou la spécialiste gère des dossiers complexes liés à la sécurité de la communauté, évalue les risques et soutient les clients avec empathie et discernement. Le poste exige plus de trois ans d'expérience pertinente, d'excellentes aptitudes de communication et une disponibilité pour des horaires variables.

Field Operations Contractor supports NYC restaurant rollout by installing hardware/software, training staff, troubleshooting issues, and ensuring smooth partner onboarding for Blackbird's loyalty platform. Requires hospitality background, tech-savviness, and NYC base for onsite work.

Leads value realization for strategic CPG clients using Celonis Process Intelligence, translating C-level strategy into operational excellence across supply chain processes like Order-to-Cash and logistics. Requires 15+ years industry experience, technical fluency in ERP systems, and C-suite stakeholder management.

Technical Engagement Manager works closely with large customers to architect Starburst solutions, drive adoption, and achieve business outcomes. Requires data architecture expertise, SQL proficiency, distributed query engines experience, and strong relationship-building skills. Involves 25% travel.

Leads customer onboarding and training for AI products in housing, delivering in-person and remote sessions, creating educational content, gathering feedback, and liaising with internal teams. Requires 3+ years customer-facing experience and strong communication skills.

Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.

Builds AI agents, workflows, and automations to scale technical support operations, including ticket triage, routing, summarization, and insights from support data. Requires 3+ years experience in Python, applied AI, and support processes to improve customer experience.

Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.

Provides internal IT/OT support including SaaS management, hardware/software troubleshooting, network maintenance, and process automation for employees. Requires 5+ years experience with Okta, multi-OS admin, and onsite work 5 days/week in Emeryville, CA.

Serves as primary technical owner for strategic enterprise AI infrastructure customers, managing compute, networking, storage, and facilities for large-scale GPU deployments. Requires 5+ years customer-facing experience with deep GPU/HPC expertise and observability tools.

Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.

Provides client-facing technical support for enterprise IT administrators using Nerdio, Azure Virtual Desktop, Windows 365, and Microsoft Intune. The role focuses on deployments, troubleshooting cloud and hybrid environments, and resolving complex platform issues while requiring at least two years of relevant technical experience.

Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.

Support Engineer bridges engineering and client teams by diagnosing customer issues, debugging production problems, writing scripts/queries, and creating specs for fixes in a SaaS healthcare platform. Requires 3+ years experience, database skills, coding ability, and strong communication.

Leads building and scaling customer support for AI banking platform, handling escalations, hiring team, implementing AI-native workflows and tools to ensure banker success and high CSAT. Requires 8+ years support experience with 5+ in management at B2B SaaS/fintech.

Manages portfolio of advertising partners on OpenAI's platform, guiding onboarding, campaign launches, performance analysis, and growth strategies. Requires 3+ years in digital ads, account management, or adtech with SQL and data analysis skills.