WasabiBoston, MALeads highest-level technical escalations for cloud storage support, delivers training, mentors engineers, and advises enterprise customers on best practices using deep expertise in AWS S3, networking, and distributed systems. Requires 10+ years experience and AWS certification.
Base Salary: $101,440 – $152,160 (full range for this position, determined by experience, skills, location, and internal equity). Additional compensation may include bonus, equity, and comprehensive benefits.
Leads end-to-end platform implementations, customizations, and optimizations for enterprise clients in fraud detection. Provides technical expertise, training, and cross-functional collaboration to drive adoption and ROI, requiring 7+ years in post-sales consulting and SaaS experience.
Leads knowledge base architecture and cross-functional programs for human and AI agents, optimizing content structure, metadata, and retrieval for accurate issue resolution. Builds and manages AI workforce agents, enforces authoring standards, and mentors team on AI-aware practices. Requires 5+ years in knowledge management and 2+ years in AI systems.
Senior customer-facing Field Support Engineer providing technical authority for X-BAT AI-piloted VTOL aircraft systems, diagnosing avionics, propulsion, and mission system issues in deployed and test environments. Requires 8+ years aircraft/UAS maintenance experience and ability to travel/deploy with customers.
Lead global support strategy and operations for customer and consumer support at a fintech API company. Own SLAs, CSAT, incidents, and a Customer Success Package business while leading distributed teams and partnering with Product and Engineering.
Provides high-touch technical support and solutions for Databricks' largest customers using deep expertise in Apache Spark, ML/AI, and data technologies. Troubleshoots complex issues, builds POCs, and collaborates onsite with teams; requires 8+ years experience.