IT Operations Engineer
Provides internal IT/OT support including SaaS management, hardware/software troubleshooting, network maintenance, and process automation for employees. Requires 5+ years experience with Okta, multi-OS admin, and onsite work 5 days/week in Emeryville, CA.
About the job
Responsibilities
- Manage SaaS applications: oversee provisioning, access management, and on/off-boarding for services.
- Provide IT support and administration for tools including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN, Airtable.
- Document and improve IT processes; automate tasks and create runbooks/playbooks.
- Handle hardware lifecycle: procurement, management (Apple, Linux, Windows), patching, depreciation.
- Manage software assets: lifecycle, license assignment, Access Control Matrix with least privilege.
- Perform day-to-day IT operations, helpdesk, hardware/software troubleshooting.
- Support OT: install, manage, secure new technologies with engineers.
- Collaborate with senior IT team for advanced diagnostics.
- Maintain IT infrastructure: Conference AV, on-premises (routers, firewalls, ethernet, security cameras).
- Handle security: monitor CVEs, remediate issues.
- Provide minimal off-hour support for network/infrastructure updates.
Requirements
- 5+ years experience in IT/OT roles supporting multiple teams.
- 5 days/week onsite in Emeryville, occasional travel to Santa Clara.
- Experience managing/deploying Okta, familiarity with SSO/SAML.
- Strong IT/OT systems admin, troubleshooting macOS/Linux/Windows.
- Network infrastructure knowledge, hybrid networks.
- Project management, writing/documentation skills.
- Customer service skills, self-learning aptitude, fast-paced work.
Nice-to-Haves
- Technical/security experience, data protection.
- Programming/scripting: PowerShell, Bash, Python.
- Google Workspace, AWS.
- Automation of onboarding/offboarding (Okta Workflows).
- VPN (Tailscale), Meraki switches, Palo Alto firewalls.
- Certifications: CompTIA A+, Security+, Network+.
- BA/BS Computer Science or equivalent.
Skills
Okta, Google Workspace, Slack, Atlassian, GitLab, Vpn, macOS, Linux, Windows, SaaS, SSO, SAML, AWS, PowerShell, Bash
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