IT Operations Engineer

Responsibilities

• Manage SaaS applications: oversee provisioning, access management, and on/off-boarding for services.
• Provide IT support and administration for tools including Google Workspace, Okta, Slack, Atlassian, Gitlab, VPN, Airtable.
• Document and improve IT processes; automate tasks and create runbooks/playbooks.
• Handle hardware lifecycle: procurement, management (Apple, Linux, Windows), patching, depreciation.
• Manage software assets: lifecycle, license assignment, Access Control Matrix with least privilege.
• Perform day-to-day IT operations, helpdesk, hardware/software troubleshooting.
• Support OT: install, manage, secure new technologies with engineers.
• Collaborate with senior IT team for advanced diagnostics.
• Maintain IT infrastructure: Conference AV, on-premises (routers, firewalls, ethernet, security cameras).
• Handle security: monitor CVEs, remediate issues.
• Provide minimal off-hour support for network/infrastructure updates.

Requirements

• 5+ years experience in IT/OT roles supporting multiple teams.
• 5 days/week onsite in Emeryville, occasional travel to Santa Clara.
• Experience managing/deploying Okta, familiarity with SSO/SAML.
• Strong IT/OT systems admin, troubleshooting macOS/Linux/Windows.
• Network infrastructure knowledge, hybrid networks.
• Project management, writing/documentation skills.
• Customer service skills, self-learning aptitude, fast-paced work.

Nice-to-Haves

• Technical/security experience, data protection.
• Programming/scripting: PowerShell, Bash, Python.
• Google Workspace, AWS.
• Automation of onboarding/offboarding (Okta Workflows).
• VPN (Tailscale), Meraki switches, Palo Alto firewalls.
• Certifications: CompTIA A+, Security+, Network+.
• BA/BS Computer Science or equivalent.