Implementation Manager
Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.
About the job
Responsibilities
- Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
- Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
- Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
- Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
- Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
Requirements
- 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
- Strong communicator who can make AI and technical concepts simple for non-technical users.
- Organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
- Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
Skills
Customer Success, Onboarding, Technical Implementation, SaaS, AI, Crm Integration, Process Optimization, Stakeholder Management
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