Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.
75k – 100k
Remote3+ YOECustomer Success
About the role
Responsibilities
Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
Requirements
3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
Strong communicator who can make AI and technical concepts simple for non-technical users.
Organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.
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