Customer Success Manager, EPM - San Francisco or Austin
Manages high-value enterprise accounts for Pigment SaaS platform, driving adoption, expansions, and executive relationships. Requires 3+ years SaaS customer success experience and bachelor's degree.
About the job
Responsibilities
- Manage customer implementations of Pigment, ensuring high adoption and platform value understanding.
- Navigate multiple departments to expand use cases and business value.
- Deliver presentations, trainings, best practices, and creative solutions to optimize engagement.
- Lead Pigment community development through thought leadership, events, and best practices.
- Develop deep product expertise, collaborating with product team on vision and roadmap.
Requirements
- BA/BS degree required, MBA or advanced degree preferred.
- 3 years in customer success, account management, or similar role in software/SaaS.
- Proven track record managing high-volume Enterprise accounts, driving adoption, satisfaction, renewals, and expansion.
Preferred Qualifications
- 5 years in account management, sales, or professional services at software/SaaS company.
- Strong C-level relationships with empathy and dedication.
- Experience with senior audience presentations.
- Ability to explain technical solutions, set goals, develop opportunities, provide reporting/dashboards.
- Experience deploying SaaS platforms enterprise-wide for long-term engagement.
- Strategic thinker in fast-paced startup environment.
Compensation
- Salary Range: $150,000 - $165,000 OTE (NYC/SF)
Skills
SaaS, Customer Success, Account Management, Enterprise Accounts, Product Expertise, Presentations, Dashboards, Reporting, Trainings, Best Practices
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