Commercial Customer Success Manager
Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.
About the job
Key Responsibilities
- Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
- Drive engagement and adoption throughout the full customer journey
- Own a book of business to include renewals and expansion opportunities
- Become a product expert and understand all components of CodeRabbit
- Educate customers on the best product usage, ensuring they maximize the value out of it
- Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
- Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
- Own customer-facing communications to ensure a professional and concise message
- Develop and present periodic reviews to customer leadership
Qualifications
- At least 3+ years of experience in customer success or account management
- Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
- Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes
- Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
- Ability to establish trust at the CxO level as well as with software development practitioners
- Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Excellent communication skills: business fluency in spoken and written English
- Ability to travel about 25% of the time to meet with customers
Nice to Have
- Experience with code review processes and tools
- Familiarity with AI, software developer, and open source technologies
- Experience with GTM at early-stage, high-growth, VC-backed startups
- Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
- Experience with major cloud providers and cloud-native technologies
- Familiarity with observability, RCA, and debugging practices
Compensation
- Target OTE is $125K - $200K
Skills
Git, GitHub, CI/CD, Vs Code, Cursor, GitLab, Bitbucket, Azure DevOps, AI, MEDDPICC
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