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CodeRabbitCodeRabbitSan Francisco, CA

Commercial Customer Success Manager

Manages commercial customer relationships for an AI code review platform, driving adoption, renewals, and expansions while acting as product expert and internal advocate. Requires 3+ years in customer success, technical fluency in dev tools, and sales methodologies.

125k – 200k/yr
Hybrid3+ YOECustomer Success

About the role

Key Responsibilities

  • Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations
  • Drive engagement and adoption throughout the full customer journey
  • Own a book of business to include renewals and expansion opportunities
  • Become a product expert and understand all components of CodeRabbit
  • Educate customers on the best product usage, ensuring they maximize the value out of it
  • Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap
  • Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit
  • Own customer-facing communications to ensure a professional and concise message
  • Develop and present periodic reviews to customer leadership

Qualifications

  • At least 3+ years of experience in customer success or account management
  • Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
  • Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
  • Strong knowledge of the customer success space, including experience with negotiations and procurement processes
  • Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
  • Ability to establish trust at the CxO level as well as with software development practitioners
  • Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
  • Excellent communication skills: business fluency in spoken and written English
  • Ability to travel about 25% of the time to meet with customers

Nice to Have

  • Experience with code review processes and tools
  • Familiarity with AI, software developer, and open source technologies
  • Experience with GTM at early-stage, high-growth, VC-backed startups
  • Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
  • Experience with major cloud providers and cloud-native technologies
  • Familiarity with observability, RCA, and debugging practices

Compensation

  • Target OTE is $125K - $200K

Skills

GitGitHubCI/CDVs CodeCursorGitLabBitbucketAzure DevOpsAIMEDDPICC

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