OnePayUnited StatesBridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
Provide technical support for an AI platform, troubleshooting integrations and resolving customer issues while collaborating with product and engineering teams.
Support Operations Specialist owns tools, workflows, and processes for the support function, building automations with AI and Zapier to improve efficiency, analyzing data for insights, and triaging customer inquiries. Requires 1-2 years in support ops or automation building.
Provides technical support to customers via tickets, phone, and email, including desktop/application troubleshooting, issue analysis, and on-call rotation in on-prem/hosted environments. Requires 2-3+ years IT experience, Bachelor's degree, SQL/PowerShell proficiency, and IT infrastructure knowledge like VMware and Active Directory.
Provides tier 1/2 technical support for housing product clients using Zendesk, troubleshoots issues, maintains documentation, and collaborates on improvements. Requires technical proficiency, analytical skills, and onsite office presence.
AI Operations Specialist for new grads monitors AI system performance via dashboards/logs/alerts, supports hypercare/audits for clients, and drives CX improvements through feedback. Requires bachelor's degree and onsite NYC presence.