Product Support Engineer
Bridges Engineering and Customer Experience by investigating and resolving complex production issues, interfacing with vendor systems via SQL and APIs, committing backend fixes, and automating processes using AI and scripting.
About the job
Responsibilities
- Use AI to identify and implement operational improvements and efficiencies to build the future of Production Support
- Investigate and resolve complex production issues that affect user experience
- Interface with critical vendor systems using a mix of SQL and API calls to research customer complaints
- Commit fixes to our backend systems
- Act as an engineering consultant for our Operations team to automate manual processes
Requirements
- At least 1 year of engineering experience with proficiency in at least one backend language (Node.js and Typescript used throughout stack)
- Experience with SQL and REST APIs
- Excellent written communication skills to collaborate with technical and non-technical teams
Preferred
- Knowledge of payment systems (e.g. card processing, ACH)
- Familiarity with AWS
- Shell scripting experience with bash, zsh or similar
Skills
Node.js, TypeScript, SQL, REST APIs, AWS, Bash, Shell Scripting, Payment Systems, Ach, AI
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