Deployment Strategist

Responsibilities

• Own the end-to-end deployment and success of Encord across a portfolio of customers, from initial onboarding through long-term adoption.
• Lead customers to value quickly by guiding technical teams, running effective enablement, and establishing strong success plans.
• Build deep, trusted relationships with customer stakeholders at all levels, from hands-on users to executive sponsors.
• Maintain a holistic understanding of each customer's goals, usage, and risk profile, proactively addressing issues before they escalate.
• Partner closely with Sales to support renewals, identify expansion opportunities, and drive long-term account growth.
• Act as a strategic voice of the customer, sharing insights with Product and Engineering to influence roadmap and execution.
• Help shape and continuously improve Encord's post-sales motion, playbooks, and operating processes as the company scales.

Requirements

• 2–8 years in a customer-facing technical or post-sales role such as Customer Success, Technical Account Management, Solutions Engineering, Implementation, or Management Consulting.
• Proven ability to manage complex, multi-stakeholder deployments of technical software products, ideally in a B2B SaaS environment.
• Track record of driving measurable outcomes — time-to-value, product adoption, retention, or expansion — across a portfolio of enterprise accounts.
• Experience engaging confidently with technical teams (ML engineers, data scientists, software engineers) as well as executive and business stakeholders.
• Strong project management skills, with the ability to run multiple concurrent deployments, coordinate internal resources, and keep customers on track.
• Commercially aware, with experience contributing to renewals, identifying expansion signals, and partnering with Sales on account growth.
• Familiarity with CRM and CS tooling (e.g. HubSpot, Salesforce, Gainsight, or similar).
• Experience at a high-growth start-up or scale-up strongly preferred.

Nice-to-Haves

• Exposure to AI, ML, data infrastructure, or developer tools.

Compensation & Benefits

• Competitive salary, commission, and meaningful equity in a high-growth start-up.
• Strong in-person culture: 3–5 days/week in our newly launched North Beach loft office.
• Flexible PTO to fully recharge; 18 paid vacation days in the U.S. plus federal holidays.
• Annual learning & development budget.
• Comprehensive health, dental, and vision coverage.
• Frequent travel opportunities across the U.S., London, and Europe.
• Bi-annual company offsites, twice-weekly team lunches, and monthly socials.