Technical Support Engineer
Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.
About the job
What You'll Do
- Own the customer support queue end to end: triage, reproduce, fix, ship, close.
- Write code daily in TypeScript and Python: small fixes, integration tweaks, SDK patches.
- Run the bridge between customers and engineering: file GitHub issues, advocate for priorities, fix issues yourself when possible.
- Jump into pre-sales conversations to unblock prospects technically and feed friction back into product.
- Write public docs and troubleshooting guides for recurring issues.
- Own customer health for supported accounts and dogfood Composio to automate triage and runbooks.
Must Haves
- Core technical/developer support experience at dev tools, infra, or API company.
- Ship production code; read stack traces, curl requests, logs to find bugs.
- Customer-facing: run live debugging calls, mix of support, sales-adjacent, customer success.
- AI native: built with language models, use LLMs for triage/repro/fixes.
- Strong writing: explain complex ideas clearly; build trust.
Optional
- Backend/full stack engineering background pivoted to customer-facing (or vice versa).
- Prior on-call rotation.
- Contributions to major open source projects.
- Started companies or built large side projects.
Skills
TypeScript, Python, GitHub, LLMs, Debugging, API, Sdk, Curl, Stack Traces, Troubleshooting
Similar jobs
Support Engineering jobs
Fareharbor
Honolulu, HI
Supports clients and reseller partners by managing affiliate channels, implementing partner integrations, troubleshooting invoicing and booking issues, and improving support processes. Requires strong communication, analytical problem-solving, technical comfort, and customer-service skills.
Replit
New York, NY
Provides high-priority technical support to Premium and enterprise customers, troubleshooting complex platform issues, coordinating incidents, and improving support tooling and processes. Requires at least 3 years of technical support or systems engineering experience plus strong JavaScript or Python debugging skills.
Replit
Foster City, CA
Provides high-priority technical support to Premium and enterprise customers, troubleshooting complex platform issues, coordinating incidents, and improving support operations. Requires at least three years of technical support or systems engineering experience plus strong JavaScript or Python debugging skills.
Braintrust
San Francisco, CASupports hybrid and self-hosted customer deployments by troubleshooting Kubernetes, cloud infrastructure, networking, backend performance, and reliability issues. The role combines technical customer support, incident response, coding fixes, and diagnostic tooling across major cloud platforms.
Dandy
Germany
Provides real-time technical and customer support to German clinicians, applying dental laboratory expertise to treatment planning, CAD/CAM case design, and workflow troubleshooting. Requires 3+ years as a dental technician, 3Shape experience, strong communication skills, and German and English fluency.