Skip to content
ComposioComposioSan Francisco, CA

Technical Support Engineer

Handles end-to-end technical support for AI agent infrastructure: reproduces bugs, writes and ships TypeScript/Python fixes, unblocks customers/prospects in real-time, and writes docs. Requires production coding experience, AI familiarity, and customer-facing skills in PST/EST.

Salary not listed
RemoteSupport Engineering

About the role

What You'll Do

  • Own the customer support queue end to end: triage, reproduce, fix, ship, close.
  • Write code daily in TypeScript and Python: small fixes, integration tweaks, SDK patches.
  • Run the bridge between customers and engineering: file GitHub issues, advocate for priorities, fix issues yourself when possible.
  • Jump into pre-sales conversations to unblock prospects technically and feed friction back into product.
  • Write public docs and troubleshooting guides for recurring issues.
  • Own customer health for supported accounts and dogfood Composio to automate triage and runbooks.

Must Haves

  • Core technical/developer support experience at dev tools, infra, or API company.
  • Ship production code; read stack traces, curl requests, logs to find bugs.
  • Customer-facing: run live debugging calls, mix of support, sales-adjacent, customer success.
  • AI native: built with language models, use LLMs for triage/repro/fixes.
  • Strong writing: explain complex ideas clearly; build trust.

Optional

  • Backend/full stack engineering background pivoted to customer-facing (or vice versa).
  • Prior on-call rotation.
  • Contributions to major open source projects.
  • Started companies or built large side projects.

Skills

TypeScriptPythonGitHubLLMsDebuggingAPISdkCurlStack TracesTroubleshooting

Similar roles

Support Engineering jobs
GitLab

Support Engineer, U.S. Government Support

GitLabUnited States

Support Engineer providing deep technical troubleshooting, root cause analysis, and issue resolution for U.S. government and public sector customers running GitLab in secure, air-gapped, and FedRAMP environments. Requires strong Linux, scripting, and customer support experience; U.S. citizenship mandatory.

95k – 161k/yr
RemoteSupport Engineering
Cloudflare

Network Security Engineer

CloudflareUnited States

Support largest customers by mitigating DDoS attacks and network threats at OSI layers 3/4/7 using Cloudflare tools. Requires 3+ years technical support experience, deep networking knowledge, and customer-facing troubleshooting skills.

Salary not listed
Hybrid3+ YOESupport Engineering
Ontic

Client Support Specialist

OnticUnited States

Client Support Specialist providing technical support and issue resolution for Ontic's AI-powered security platform. Serves as liaison between clients, success, and product teams; manages tickets, documentation, metrics, and cross-functional collaboration in a remote SaaS environment.

65k – 75k/yr
Remote3+ YOESupport Engineering
ezCater

Integrations & Technical Support Specialist

ezCaterUnited States

Own end-to-end onboarding, testing, troubleshooting, and support of API integrations between ezCater, restaurant brands, and third-party vendors. Requires strong API and data debugging skills plus ability to translate technical concepts for both technical and non-technical audiences.

70k – 92k/yr
RemoteSupport Engineering
Firecrawl

Growth Engineer, Support Engineering

FirecrawlSan Francisco, CA

Build internal tools, automations, and AI-assisted workflows on the Support Engineering team to scale developer support for Firecrawl. Requires 4+ years full-stack experience building internal tools or developer-facing systems; bonus for LLM production experience.

205k – 250k/yr
Remote4+ YOESupport Engineering