Leads a distributed team of Customer Success Managers responsible for customer adoption, account health, renewals, and executive relationships. The role requires experience managing teams and scaling customer success practices, strong operational and strategic skills, and fluent German.

Owns OpenLoop’s highest-value enterprise relationships, driving retention, expansion, adoption, renewals, and executive-level program delivery. The role requires 8–12+ years of enterprise Customer Success or Account Management experience, commercial depth, integration fluency, and experience building scalable CS operating models.

Own strategic enterprise customer relationships for an AI-powered K-12 SaaS platform, driving adoption, retention, expansion, and measurable student outcomes. The role requires 5+ years of consultative technology or customer success experience, strong analytics, and executive stakeholder management.

Leads and scales Ashby’s technical Product Support organization across APAC, managing specialists, escalations, SLAs, metrics, and operational improvement. The role requires strong B2B SaaS support leadership, technical fluency with APIs and integrations, customer focus, and comfort building processes in an ambiguous environment.

Leads regional customer support operations in Canada, managing people managers, escalations, staffing, performance, and strategic improvements. Requires 8+ years in customer service or operations, including substantial direct people-management experience and strong data analysis and coaching skills.

Leads hands-on virtual and in-person training for customers using a complex enterprise software platform. The role requires at least four years of technical customer training experience, strong communication and customization skills, and travel of up to 50%.

Provides premium, white-glove support to high-value business owners across banking, credit, and payments. The role requires strong English communication, investigative problem-solving, fintech customer-support experience, and familiarity with CRM and collaboration tools.

Partners with enterprise executives to define AI transformation strategies, expand high-impact use cases, drive organizational adoption, and realize measurable business value. Requires 7–10+ years in strategic customer-facing work, executive influence, transformation leadership, and hands-on generative AI experience.

Own post-sales relationships for enterprise customers, leading onboarding, adoption, value realization, issue management, and renewal or expansion efforts. The role requires 5+ years in enterprise customer-facing work, strong cross-functional influence, and knowledge of cybersecurity or cloud technologies.

Leads the strategy and buildout of Talkiatry’s quality and training function across human, outsourced, and AI-driven interactions. The role requires 8+ years in QA, quality operations, or training leadership, plus experience scaling QA platforms, automation, BPO oversight, and regulated service quality.

Leads the Trial Experience team, coaching customer-facing employees, managing KPIs, improving processes, and handling escalations to drive successful customer trials. Requires substantial people-management experience in SaaS or product-led growth environments and strong technical, analytical, and communication skills.

Manages enablement and adoption strategies for strategic customers, helping them realize measurable value from Figma through tailored training, product expertise, and consultative engagement. Requires 4+ years in customer-facing SaaS roles and native or bilingual German proficiency.

Supports payroll platform partners by investigating complex payroll and tax issues, coordinating cross-functional resolutions, and communicating clear guidance. The role requires at least two years of client-facing support experience, payroll or fintech exposure, strong analytical skills, and excellent written communication.

Own the technical health, architecture, escalations, and adoption strategy for strategic SaaS customers while advising executives and engineering teams. The role requires 8+ years in technical post-sales work, strong cloud, API, networking, and debugging expertise, and the ability to influence renewals and expansion.

Leads enterprise customer success for strategic financial-services accounts, building the team, operating model, and playbooks that drive adoption, measurable value, expansion, and renewals. Requires 8+ years in enterprise customer success or related advisory work and 4+ years of direct people leadership.

Leads a highly technical customer support team, managing escalations, coaching engineers, improving processes, and ensuring SLA and CSAT performance. Requires strong technical and communication skills, 3+ years leading technical teams, and 10 years in customer-facing roles.

Leads post-sales customer success activities, escalations, adoption, renewals, and retention while mentoring Customer Success Managers. The role requires 3–5 years of Customer Success experience and telecommunications or SaaS experience.

Leads the Inside Partner Success team, overseeing inbound client support, service levels, training, CRM quality, and partner engagement. Requires 5+ years of B2B2C customer success experience, at least 2 years managing people, and strong operational and cross-functional leadership skills.

Leads MongoDB’s Critical Accounts function and Customer Health Platform, building operating frameworks, teams, executive reporting, and AI-enabled customer risk capabilities. The role requires 12+ years in Customer Success, program management, or customer/GTM operations, plus senior leadership and cross-functional influence.

Leads Jasper’s Services organization across implementation, enablement, and advisory while building its strategy, operating model, commercial model, and delivery infrastructure. The role requires 10+ years of services or customer-success leadership, AI fluency, commercialization expertise, and hands-on team leadership.

Lead Customer Success Manager owning post-sales relationships, retention, and expansion for high-ARR enterprise accounts at Tines. Requires 10+ years experience partnering with sales and technical teams to drive business outcomes, QBRs, and C-suite relationships in a fast-paced environment.

Leads customer marketing and advocacy programs that improve onboarding, product adoption, engagement, retention, and expansion. The role manages a team, builds data-driven lifecycle journeys, and partners cross-functionally with Customer Success, Sales, Product, and Marketing teams.

Own the technical and strategic success of enterprise customers by driving API adoption, solving integration challenges, leading technical engagements, and identifying expansion opportunities. The role requires roughly 7+ years of customer-facing technical experience, strong executive communication, and an AI-native approach to building scalable workflows.

Own and resolve complex medical billing and insurance cases end-to-end as a Healthcare Advocate. Investigate claims, advocate with providers and insurers, and partner with Product/Engineering to improve automation. Ideal for those with personal experience navigating the US healthcare system.

Drive customer satisfaction, retention, and expansion for Prompt's largest enterprise rehab therapy clients through relationship-building, onboarding, adoption monitoring, and consultative guidance on the B2B SaaS platform. Requires strong technical aptitude, therapy workflow knowledge, and ability to engage C-suite stakeholders.

The Senior Technical Account Manager advises fraud and risk teams on platform adoption, integrations, implementation, troubleshooting, and machine-learning solutions. The role requires 10+ years in a customer-facing technical role within banking, payments, social, or e-commerce, plus a technical or analytical bachelor’s degree.

Serve as the primary post-sales point of contact for technical customers (startups to enterprises), leading onboarding, training, business reviews, and driving adoption of Vantage's cloud cost optimization platform. Act as a trusted advisor and voice of the customer internally, requiring 5+ years in customer success or TAM roles with FinOps/cloud cost experience.

Senior Customer Success Manager driving strategic success planning, adoption, and expansion for Tines' enterprise, regulated, and public sector accounts. Requires 8+ years in technical post-sales roles, experience with SaaS for technical teams, and focus on automation value realization, onboarding, QBRs, renewals, and product feedback.

Own strategic partnerships with cardiology organizations, leading complex AI automation implementations, serving as a trusted operational advisor to healthcare executives, and building scalable playbooks for adoption and expansion.

Serves as a senior relationship owner and trusted advisor for high-value Coinbase customers, resolving escalations, driving onboarding and product adoption, and mentoring junior agents. Requires 4+ years in customer success, account management, or high-touch financial-services client advisory roles and professional fluency in Tamil.

Manage retention, expansion, and growth for a portfolio of high-value enterprise shipper accounts at DAT. Conduct workflow analyses, deliver training, build executive relationships, and partner with sales and product teams to drive customer value and revenue in the freight/logistics SaaS space. Requires 5-7 years in customer success or account management.

Own the full customer lifecycle for a portfolio of Mid-Market accounts at Scribe, driving onboarding, adoption, expansion, and renewals to achieve retention and revenue growth. Requires 3-6 years in Customer Success or Account Management with a consultative, proactive approach to building trusted advisor relationships.

Customer Success Manager responsible for implementation, adoption, retention, and expansion of Skydio's autonomous drone solutions for Public Safety and law enforcement customers in the Northwest and Midwest US. Requires experience in SLED, UAS technology, project management, and 40% travel.

Owns post-sale relationships for APJ customers, driving onboarding, adoption, product usage, business reviews, and successful outcomes. Requires 3–5+ years in customer success, account management, or technical support, plus the ability to communicate technical concepts and familiarity with HSM and cryptography.

Servicing Associate responsible for proactively engaging at-risk customers to resolve payment issues, negotiate accommodations, and mitigate financial loss while balancing retention and risk for Rippling's payroll, cards, and lending products. Requires 2+ years in customer-facing financial services or collections with strong empathy and judgment.

Lead and mentor a team of Customer Care Advisors at Bestow, providing expert guidance on complex life insurance inquiries, driving performance through coaching, process improvements, and quality reviews. Requires 6+ years customer service experience, a valid life insurance license, and strong leadership skills.

Serve as strategic partner to enterprise clients in FinTech, Banking, and E-commerce, driving ROI from DataVisor's AI-powered fraud detection and AML SaaS platform through performance monitoring, best practices guidance, and cross-functional advocacy.

Customer Success Manager owning post-go-live relationships for August Health's billing platform in senior living. Drive adoption, monitor health metrics, resolve issues, identify upsell opportunities, and ensure customers achieve ROI through financial expertise and proactive engagement.

Leads a Cyprus-based customer experience team supporting regulated financial-services customers across phone, chat, and email. The role owns quality assurance, MiFID and CySEC compliance, coaching, escalations, and performance reporting.

Support Account Managers by handling client scheduling for depositions, managing complex rescheduling, triaging requests, and providing high-touch administrative support in a legal services environment. Requires 1+ years experience in legal admin or coordination, strong communication, and proficiency with cloud tools.

This senior customer success role partners with enterprise fintech, banking, payments, and e-commerce clients to optimize fraud and AML outcomes, improve adoption, and drive measurable ROI. It requires 5+ years of relevant experience, strong analytical skills, and the ability to lead executive customer engagements.

Guide law firms through onboarding, implementation, training, and optimization of Eve's AI legal technology platform. Requires 3+ years in customer success or implementation, strong SaaS and communication skills, with legal tech or AI experience preferred.

Customer Experience Manager responsible for post-sales client advocacy, product adoption, change management, feedback collection for the product roadmap, NPS tracking, and issue resolution for public safety software users. Requires 5-10 years experience, up to 80% travel, and interest in working with law enforcement clients.

Enterprise Customer Success Manager responsible for owning relationships with bank, credit union, and fintech clients. Duties include onboarding, regular business reviews, consultative fraud solutions, goal setting, and cross-functional collaboration in a Financial Services/Fraud domain. Requires 5-7 years CSM or Account Management experience.

Strategic Customer Success Manager responsible for owning relationships with key bank, credit union, and fintech accounts. Onboard clients, provide consultative fraud and identity expertise, drive business goals, share insights with internal teams, and support pre/post-sales activities. Requires 7-9 years in fraud/identity customer success or account management.

Own customer adoption, health monitoring, localization, and retention for Korean and broader APAC enterprise and higher-education accounts. The role requires native Korean and professional English fluency, strong data literacy, customer enablement experience, and regional travel readiness.

Drives strategic relationships, product adoption, and measurable outcomes for ClickUp customers through discovery, tailored workflow recommendations, usage analysis, and cross-functional collaboration. Requires at least two years of customer-facing SaaS experience and strong communication skills.

Own enterprise merchant relationships in APAC, driving retention, renewals, expansion, product adoption, and executive engagement. The role requires several years of enterprise customer success or account management experience in complex B2B SaaS, ideally within ecommerce or commerce technology.

Enterprise Billing Success Manager serving as billing expert for Prompt's rehab therapy EMR platform. Onboard enterprise RCM teams, deliver training on best practices/reporting, provide ongoing support, build relationships, and drive customer success for large therapy organizations.

Own implementation and long-term success for strategic and high-touch APAC customers using a complex, configurable enterprise platform. The role combines customer leadership, technical product guidance, project management, change management, and regional program-building.