Own customer success for an AI dealership platform: lead onboarding, drive adoption, manage renewals/expansion, and build CS processes from the ground up in a founding remote role.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
Manage and grow client relationships for PointClickCare's healthcare SaaS solutions in the Great Lakes region. Drive adoption, retention, and expansion through strategic account planning, business reviews, and cross-functional collaboration.
Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Lead and scale global technical support and developer success operations for a distributed-systems platform. Build support systems, metrics, escalation processes, and technical depth while partnering with Engineering and GTM teams to reduce escalations and improve customer outcomes.
Manages client relationships for polling tools, acting as primary advocate, handling onboarding, documentation, feedback, and bridging technical teams with non-technical stakeholders in progressive politics. Requires 3-4 years experience, polling familiarity, and strong communication skills.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Drives retention, renewals, and growth for enterprise clients by leading onboarding, issue resolution, relationship building, and cross-functional advocacy in a SaaS compliance platform. Requires 5+ years customer-facing experience with 2+ in SaaS CS.
Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.
Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
Leads West region Customer Success for healthcare AI SaaS platform, owning NRR, expansion, and retention for enterprise health systems. Builds commercial CS motions, partners with Sales on growth strategies, engages C-suite executives, and develops regional CSM team. Requires 8+ years CS experience, 3+ in leadership.
Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.
Leads Customer Success and Technical Support teams to drive adoption, retention, and expansion for enterprise PostgreSQL platform customers. Builds scalable operating models, acts as voice of customer to Product/Engineering, and leverages AI for team productivity.
Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.
Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Drives technical adoption and expansion with strategic partners through hands-on enablement, demos, architecture guidance, issue resolution, and building scalable AI-powered systems for partner success. Blends sales engineering, account management, and customer success expertise in fast-paced remote environment.
Onboards customers to Aleph's FP&A platform, builds trust-based partnerships, monitors usage metrics for expansion, and relays customer feedback to product/engineering teams. Requires 2-3 years FP&A/consulting experience and Excel/Google Sheets expertise.
Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.
Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.
The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.
Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
Serves as trusted advisor for 5-10 strategic enterprise customers (10,000+ employees), leading complex implementations, building C-level relationships, driving land-and-expand growth, and ensuring value realization in a SaaS security platform. Requires 10+ years in customer success with enterprise account management expertise.
Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.
Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.
Strategic advisor deployed to Databricks' most critical accounts to drive complex deal outcomes, align executives on data/AI transformations, and coach account teams for improved execution and velocity. Requires 10+ years enterprise sales experience with strong POV on data platforms.
Own and grow relationships with 5-10 top enterprise healthcare accounts, acting as a strategic advisor to C-suite leaders and driving retention, expansion, and measurable ROI. Requires 10+ years in RCM or healthcare operations with proven enterprise account success.
Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.
Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.
Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.
Senior Technical Account Manager acts as strategic technical partner for customer success, driving onboarding, adoption, AI enablement, workflow optimization, and expansion using ClickUp platform. Requires bilingual English/Spanish or Portuguese skills and technical acumen in AI/automation.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.
Own customer success for an AI dealership platform: lead onboarding, drive adoption, manage renewals/expansion, and build CS processes from the ground up in a founding remote role.
Leads customer success strategy to drive NRR, retention, and expansion ARR for a dental AI SaaS platform. Builds and mentors CS teams while collaborating with Sales, Product, and Marketing to improve client outcomes and reduce churn.
Manage and grow client relationships for PointClickCare's healthcare SaaS solutions in the Great Lakes region. Drive adoption, retention, and expansion through strategic account planning, business reviews, and cross-functional collaboration.
Customer Success Engineer acting as the primary post-sales technical advisor for enterprise customers, driving adoption, value realization, and expansion of Cribl's telemetry platform. Requires 5+ years of post-sales customer advocacy experience and strong engineering skills in observability and data pipelines.
Manages a high-volume portfolio of 25-30 large market client and broker accounts to drive engagement, satisfaction, and retention. Requires 5+ years of B2B client management experience with strong project management, data analysis, and executive communication skills, preferably in healthcare benefits.
Lead customer deployments and long-term engagements for Glean's Work AI platform, owning delivery from kickoff to renewal while driving adoption and business outcomes. Requires 3+ years in SaaS technical deployments and a cloud fundamentals certification.
Lead customer engagements and drive professional services delivery for key Kong customers. Own project management, financial operations, escalations, and cross-functional coordination in a fast-paced SaaS environment.
Lead and scale global technical support and developer success operations for a distributed-systems platform. Build support systems, metrics, escalation processes, and technical depth while partnering with Engineering and GTM teams to reduce escalations and improve customer outcomes.
Manages client relationships for polling tools, acting as primary advocate, handling onboarding, documentation, feedback, and bridging technical teams with non-technical stakeholders in progressive politics. Requires 3-4 years experience, polling familiarity, and strong communication skills.
Drives post-sale success for enterprise SaaS clients in marketing technology by owning success plans, renewals, expansions, and cross-functional partnerships. Requires 7+ years client management experience, technical martech knowledge, and strong project skills.
Leads a small team of Client Success Managers for emerging markets customers while managing a high-volume portfolio. Drives retention, adoption, and expansion using ChurnZero, Salesforce, AI tools, and scalable engagement programs. Requires 2+ years customer-facing experience and coaching background.
Drives retention, renewals, and growth for enterprise clients by leading onboarding, issue resolution, relationship building, and cross-functional advocacy in a SaaS compliance platform. Requires 5+ years customer-facing experience with 2+ in SaaS CS.
Leads customer onboarding and implementation for AI-powered legal tech SaaS, delivering training, optimizing solutions, tracking metrics, and collaborating cross-functionally. Requires 3+ years in customer success or onboarding with SaaS technical aptitude.
Medicare Advisor helps low-income users compare and enroll in Medicare/Medicaid plans like D-SNPs via app chat and phone, using AI tools for research and communication. Collaborates with EPD teams to improve app features; requires health insurance licensing.
Serves as billing expert for B2B SaaS customers in rehab therapy, onboarding teams, training on billing best practices and reporting, configuring workflows, and driving client success in revenue cycle management.
Leads West region Customer Success for healthcare AI SaaS platform, owning NRR, expansion, and retention for enterprise health systems. Builds commercial CS motions, partners with Sales on growth strategies, engages C-suite executives, and develops regional CSM team. Requires 8+ years CS experience, 3+ in leadership.
Owns post-sale technical relationships for SaaS customers in cybersecurity, leading onboarding, implementation, adoption, and value realization. Drives ROI through integrations, training, escalations, and feedback to product teams; requires 3-5 years customer-facing technical experience.
Leads Customer Success and Technical Support teams to drive adoption, retention, and expansion for enterprise PostgreSQL platform customers. Builds scalable operating models, acts as voice of customer to Product/Engineering, and leverages AI for team productivity.
Post-sales lead for Enterprise customers, driving onboarding, adoption, renewals, and expansions while managing issues and advocating internally. Requires 5+ years in customer-facing roles with security/DevOps domain knowledge and technical expertise in cloud/containers.
Drives adoption and value realization for enterprise DataHub customers by owning account portfolios, guiding onboarding and troubleshooting, and building executive relationships. Requires 3+ years client-facing experience and familiarity with data stack tools like dbt, Snowflake.
Leads a team handling tax notices for payroll partners, managing operations, escalations, workflows, and strategy while stepping in on complex issues. Requires 4-6+ years in operations/client service with startup experience and informal leadership skills.
Proactively engages small business customers via outbound outreach, product demos, and feedback synthesis to maximize platform value. Leads cross-functional projects, leverages AI for efficiency, and advocates for product improvements in a dynamic environment.
Drives retention, expansion, and satisfaction for enterprise agency customers in a B2B SaaS environment. Owns full customer lifecycle, renewals, expansion opportunities, and QBRs while leveraging data and building stakeholder relationships. Requires 5-8 years in CS/account management with revenue ownership.
Drives technical adoption and expansion with strategic partners through hands-on enablement, demos, architecture guidance, issue resolution, and building scalable AI-powered systems for partner success. Blends sales engineering, account management, and customer success expertise in fast-paced remote environment.
Onboards customers to Aleph's FP&A platform, builds trust-based partnerships, monitors usage metrics for expansion, and relays customer feedback to product/engineering teams. Requires 2-3 years FP&A/consulting experience and Excel/Google Sheets expertise.
Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.
Manages day-to-day client accounts for a ticketing platform, builds relationships, drives adoption and growth, resolves issues, and coordinates internal teams. Requires 5+ years in client success or account management, preferably in ticketing/SaaS, and a bachelor's degree.
Leads customer support for SaaS medical record platform, handling ticket triage, technical escalations, complaints, collections, and team building while ensuring fast resolutions and analyzing patterns for product feedback. Requires 4-6 years B2B support experience with technical troubleshooting in SaaS.
Manages high-volume portfolio of SMB and mid-market law firm customers through onboarding, health monitoring, expansion, and scalable engagement. Balances personalization with automation using analytics and CRM to drive retention and growth.
Owns portfolio of enterprise law firm accounts post-sale, leading onboarding, QBRs, expansion, and account health to drive NRR and growth. Requires 4-7 years B2B CS/account management experience, ideally in legal/healthcare SaaS, with CRM proficiency.
Manages client relationships in the self-storage industry, driving adoption, retention, expansion, and ROI through business reviews, metrics monitoring, and cross-functional collaboration. Requires 2+ years in client success or account management with strong communication and SaaS tool experience.
The Director of Customer Success owns strategy, relationships, renewals, and expansion for Narmi's largest enterprise bank and credit union accounts. They serve as the primary C-suite advisor, drive customer outcomes like deposit growth and product adoption, coach a team of Associate GMs, and partner with Product and Engineering on feedback and requirements. Requires 7+ years in high-growth B2B SaaS or fintech with a track record of scaling and managing teams.
Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
Serves as trusted advisor for 5-10 strategic enterprise customers (10,000+ employees), leading complex implementations, building C-level relationships, driving land-and-expand growth, and ensuring value realization in a SaaS security platform. Requires 10+ years in customer success with enterprise account management expertise.
Manages care partner relationships in mental health, ensuring partner happiness, building strategic ties with health systems and clinics, and using data insights to drive growth and inform product/operations strategy. Requires 3+ years in healthcare customer success or strategic roles.
Cyber Resilience Advisor partners with large enterprise customers to build and operationalize people-centric cyber resilience programs using Immersive's SaaS platform and methodology. Requires 3+ years in information security, deep knowledge of cyber operations, and ability to deliver insights, reports, and executive presentations.
Drives customer adoption, onboarding, expansion, and renewals for Tines automation platform, acting as trusted advisor to technical teams in security, IT, and engineering. Requires 3-5 years in technical customer success or post-sales with SaaS experience and API knowledge.
Manages employer client relationships in digital health, driving program adoption, retention, and ROI through data insights and cross-functional collaboration. Requires 2+ years client-facing experience and data proficiency.
Strategic advisor deployed to Databricks' most critical accounts to drive complex deal outcomes, align executives on data/AI transformations, and coach account teams for improved execution and velocity. Requires 10+ years enterprise sales experience with strong POV on data platforms.
Own and grow relationships with 5-10 top enterprise healthcare accounts, acting as a strategic advisor to C-suite leaders and driving retention, expansion, and measurable ROI. Requires 10+ years in RCM or healthcare operations with proven enterprise account success.
Manages strategic AI lab accounts as trusted advisor, owning relationships, solution design for ML workflows like RLHF and data labeling, renewals, expansions, and health metrics for long-term success.
Builds enablement programs for revenue teams to drive customer expansion, adoption, retention, and reduce churn. Designs playbooks, trainings, and AI-powered tools while partnering with CS, sales, and product teams; requires technical fluency in post-sale motions.
Leads global team of CSMs to build scalable, digital-first customer success strategies using automation, AI, and self-service tools for commercial API customers. Requires 10+ years CS experience, 5+ years leadership, and technical knowledge of APIs/microservices.
Drives customer adoption and retention of Redis Enterprise solutions post-sale, serving as trusted advisor for enterprise clients in financial services and other industries. Manages relationships, success plans, expansions, and collaborates cross-functionally with 5+ years experience in SaaS/customer success.
Leads enterprise-scale data-driven transformation programs for strategic Oil & Gas customers using Celonis platform, owning value realization, cross-functional orchestration, and multi-year roadmaps. Requires 10-20 years in strategy consulting or industry leadership, Oil & Gas expertise, and executive advisory skills.
Manages portfolio of advertisers, drives campaign success through strategy, performance reporting, and relationship building. Requires 2+ years account management experience, marketing bachelor's, and strong communication skills in a remote environment.
Senior Technical Account Manager acts as strategic technical partner for customer success, driving onboarding, adoption, AI enablement, workflow optimization, and expansion using ClickUp platform. Requires bilingual English/Spanish or Portuguese skills and technical acumen in AI/automation.
Leads customer success post-onboarding for enterprise manufacturing clients, monitoring platform usage, driving adoption, resolving issues, and identifying expansion opportunities. Requires 2-4 years in customer success or solutions with strong data fluency and SaaS experience.
Owns technical implementation lifecycle for mid-market and enterprise customers, driving onboarding, creating scalable frameworks, and collaborating with data teams and stakeholders to ensure seamless Hightouch integration. Requires 5-10 years experience in technical implementations and strong data skills.
Manages end-to-end implementations for mid-market and enterprise customers in B2B SaaS, handling 15 projects simultaneously with focus on project management, technical proficiency in complex systems, and customer success. Requires strong stakeholder alignment and remote collaboration skills.