Healthcare Advocate

What You'll Do

• Resolve complex user cases end-to-end, from AI handoff through final outcome.
• Contact providers and insurers via phone, email, and fax to verify coverage, correct claim and billing issues, and unblock next steps.
• Investigate and triage issues across benefits, eligibility, claims, prior authorization, billing codes, and payment responsibility.
• Advocate for the user by pushing cases forward with persistence, clear escalation paths, and strong documentation.
• Communicate clearly with users, setting expectations, sharing progress, and explaining options in plain language.
• Maintain high-quality case notes so anyone can understand what happened, what changed, and what to do next.
• Continuously learn healthcare regulations, payer behavior, and internal playbooks, and apply that learning quickly.
• Improve how we operate by collaborating with other Healthcare Advocates, identifying repeat issues, tightening workflows, and helping build playbooks that scale.
• Partner with Product and Engineering to turn real case patterns into product improvements and better automation.

Who Thrives Here / Requirements

• You've personally navigated a complicated healthcare or insurance situation — for yourself, a parent, a partner, or another family member — and know what it's like to sit on hold, decode an EOB, or fight a denied claim.
• Comfortable reading and interpreting Explanation of Benefits (EOBs), or willing to learn fast.
• Strong instinct for problem-solving through ambiguity — no playbook exists for most of what you'll do.
• Excellent written communication skills. Almost all user interaction happens over chat.
• Comfortable being direct and persistent with institutions (insurers, provider billing offices) on someone else's behalf.
• Genuine interest in healthcare, insurance, or patient advocacy as a space you want to build a career in.

Nice-to-Haves

• Coursework or self-study in health policy, public health, healthcare administration, or a related field.
• Experience in a high-ownership, low-structure environment (startup internship, small nonprofit, research lab, running your own project).
• Flexible schedule to work 40 hours between 7am–8pm EST, 7 days/week, either Sunday–Thursday, 9am–6pm, OR Tuesday–Saturday, 10am–7pm.

Compensation

Individual compensation will vary based on experience, relevant expertise, and geographic location.