Enterprise Customer Success Manager

What You’ll Do

• Own retention, expansion, and growth metrics for a portfolio of high-value enterprise accounts, driving measurable outcomes in customer satisfaction and revenue growth.
• Serve as the primary post-sales consultant, conducting comprehensive workflow analyses to optimize how customers leverage DAT products and services within their operations.
• Partner closely with Enterprise Sales teams as a key member of the deal team, providing technical expertise and customer insights throughout the sales process.
• Design and deliver value-focused training programs and onboarding experiences tailored to enterprise customer needs and use cases.
• Proactively identify expansion opportunities by analyzing customer usage patterns, business challenges, and growth trajectories.
• Build and maintain executive-level relationships with key stakeholders at assigned accounts, serving as their strategic advisor on DAT solutions.
• Collaborate cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and drive product improvements.
• Contribute to the development of customer success best practices, playbooks, and success metrics that can be scaled across the organization.

The Skills and Experience You’ll Bring

• Bachelor's degree required, with preference for business, logistics, or technology focus.
• 5-7 years of experience in customer success, account management, or consultative sales roles within SaaS organizations.
• Proven track record of managing enterprise-level client relationships and driving measurable business outcomes.
• Experience working with complex, multi-stakeholder customer environments and navigating enterprise decision-making processes.
• Logistics or supply chain industry experience strongly preferred.
• Exceptional verbal and written communication skills with ability to present to C-level executives.
• Strong analytical mindset with experience using data to drive customer insights and business recommendations.
• Self-motivated individual contributor who thrives in ambiguous, fast-paced environments.
• Demonstrated ability to work collaboratively within cross-functional deal teams.
• Proficiency with CRM systems, customer success platforms, and data analysis tools.
• Willingness to travel up to 25% for customer meetings and industry events.

Why DAT?

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Up to 20 days of paid time off starting in year one
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short- and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs - Employee Referral, Internal Recognition, and Wellness
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups

For Colorado-based candidates, in compliance with the Colorado Equal Pay for Equal Work Act, the salary range for this role is $82,000 - $111,000 annual on target earnings.