Implementation Manager

Lead clients through full implementation from contract to steady state, managing onboarding, training, go-live support, and handoff to CS while building strong customer relationships.

About the job

What you’ll do as an Implementation Manager at Rundoo

Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

Requirements

Excellent communicator with a track record of building strong, consultative customer relationships
Experience in project management with exceptional attention to detail
Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process
Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
Valid U.S. driver’s license
Comfortable with travel (at maximum: 1-2x a month, 1-3 days at a time)
Work in our River North office in Chicago 4x/week

Bonus points

Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly
Prior experience in education
Experience driving change with customers adopting new workflows or systems

Compensation

Salary: $86,000 - $111,000 annually
Equity: $16,735 - $17,530 initial grant value, vesting over 4 years

Benefits

Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
401k with Betterment
Unlimited PTO with 10 company paid holidays
In-office gym
Daily team lunches
Learning materials and audiobook subscriptions

Skills

Project Management, Customer Relationship Management, Client Onboarding, Stakeholder Communication, Problem Solving, Training Delivery, Hardware Setup, Process Documentation