Implementation Manager

What you’ll do as an Implementation Manager at Rundoo

• Project manage the full implementation process: Oversee the journey of getting a client live on Rundoo, from initial kickoff call post contract sign to hardware ordering and setup to managing live and async portions of training to providing day-of go live support to providing 2-3 weeks of post go live high touch support before handing off to the client success team.
• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.
• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, maximizing client satisfaction and long-term success.

Requirements

• Excellent communicator with a track record of building strong, consultative customer relationships
• Experience in project management with exceptional attention to detail
• Problem solver who can proactively address client challenges proactively and troubleshoot issues to ensure a smooth implementation process
• Ability to become an industry expert through working with clients, consulting with experts on our team, and independent learning
• Valid U.S. driver’s license
• Comfortable with travel (at maximum: 1-2x a month, 1-3 days at a time)
• Work in our River North office in Chicago 4x/week

Bonus points

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries
• Comfortable adapting to a dynamic environment where priorities may shift and new challenges arise regularly
• Prior experience in education
• Experience driving change with customers adopting new workflows or systems

Compensation

• Salary: $86,000 - $111,000 annually
• Equity: $16,735 - $17,530 initial grant value, vesting over 4 years

Benefits

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)
• 401k with Betterment
• Unlimited PTO with 10 company paid holidays
• In-office gym
• Daily team lunches
• Learning materials and audiobook subscriptions