ScribeUnited StatesCustomer Success Manager, Mid-Market
Own the full customer lifecycle for a portfolio of Mid-Market accounts at Scribe, driving onboarding, adoption, expansion, and renewals to achieve retention and revenue growth. Requires 3-6 years in Customer Success or Account Management with a consultative, proactive approach to building trusted advisor relationships.
$77k – $130k/yr
Remote3+ YOECustomer Success
About the job
What You'll Do
- Own a portfolio of Mid-Market accounts across the full customer lifecycle — onboarding, adoption, expansion, and renewal — with accountability for retention and revenue growth
- Design and run onboarding and enablement programs that get customers to their first meaningful outcomes quickly and build momentum for broader rollout
- Identify expansion opportunities within your book by understanding how customers work and connecting unmet needs to Scribe's capabilities
- Lead business reviews that tie Scribe's impact to the outcomes customers care about, and use those conversations to deepen relationships and surface new use cases
- Partner with Sales, Product, Marketing, and Support to close the loop on customer feedback, flag risk early, and contribute to the processes that make the CS motion more repeatable
- Build the kind of trusted advisor relationships that make renewals a formality rather than a negotiation
What We're Looking For
- 3 to 6 years in Customer Success, Account Management, or a customer-facing SaaS role, with hands-on experience managing the full customer lifecycle
- Has owned renewals and expansion opportunities and can speak to how they moved the metrics that mattered
- Connects product capabilities to real business problems — comfortable translating what Scribe does into outcomes that resonate with both technical users and business stakeholders
- Highly organized and able to manage a full portfolio without letting anything slip — proactive by default, not reactive
- Asks good questions before jumping to answers, and brings a consultative approach to every customer interaction
- Thrives in environments where the playbook is still being written and builds process rather than waiting for it
Compensation & Benefits
- Salary: $76,500 - $130,000 (varies by location)
- Equity in Scribe for all full-time employees
- Health, dental, and vision insurance for you and your dependents
- Flexible paid time off and company holidays
- 401(k)
- Paid parental leave
- Commuter benefits
- Home office stipend
Skills
Customer SuccessAccount ManagementSaaSOnboardingCustomer Lifecycle ManagementRenewalsExpansionBusiness ReviewsStakeholder ManagementConsultative Selling
