AI Implementation Specialist

Responsibilities

• Lead customer onboarding and training sessions to help users get productive quickly in Raspberry AI
• Host office hours, follow-up sessions, and working sessions to support ongoing adoption
• Respond to customer questions and troubleshoot issues through the Support Desk, email, Slack, Loom, or live calls
• Help users understand how Raspberry AI fits into real fashion workflows (design, DPC, product development, visual creation, and presentations)
• Review customer usage and feedback to identify blockers, confusion, training gaps, and opportunities for improvement
• Escalate bugs, product issues, and customer pain points to Product and Engineering with clear context and examples (screenshots, repro steps, Looms)
• Create and maintain enablement resources: onboarding scripts, help docs, training decks, Loom videos, workflow guides, and internal SOPs
• Partner with Customer Success to support customer adoption, expansion, and long-term success
• Partner with Product and Engineering to share customer insights and improve the user experience over time
• Support internal teammates by answering product questions, documenting workflows, and contributing to team processes
• Stay current on Raspberry AI product updates and broader AI tools relevant to fashion and design workflows

Requirements

• 3–7+ years of fashion industry experience (design, accessory design, DPC, 3D, CAD, product development, design ops, or adjacent)
• Experience working in or adjacent to DPC workflows (3D design, digital sampling, PLM, CAD, virtual product creation, digital asset creation)
• Strong understanding of fashion visuals (garments, prints, footwear, accessories, materials, silhouettes, styling, brand aesthetics, visual merchandising)
• Experience training, teaching, supporting, or enabling users in a professional setting
• Comfortable working directly with customers (designers, product developers, creative teams, cross-functional stakeholders)
• Strong troubleshooting skills and ability to investigate issues before escalating
• Comfortable learning new software quickly and explaining tools clearly to others
• Strong written and verbal communication skills
• Familiarity with generative AI tools (Midjourney, DALL·E, ChatGPT, Adobe Firefly, etc.)
• Proficiency with Adobe Illustrator and Adobe Photoshop
• Organized, proactive, and comfortable working in a fast-paced startup environment

Nice-to-Haves

• Experience at a fashion brand, retailer, or vendor using DPC tools
• Experience supporting designers, merchants, product developers, or cross-functional product teams
• Experience creating training materials, tutorials, documentation, or workflow guides
• Experience with 3D tools, PLM systems, CAD tools, or digital sample workflows
• Prior exposure to AI image generation or prompt-based creative tools
• Interest in moving from traditional fashion roles into fashion technology, implementation, enablement, or AI

Compensation & Benefits

• Base Salary: $75,000 - $95,000
• Annual discretionary stipend for professional development
• Annual company offsite