Partner Success Manager

Responsibilities

• Service and support existing and newly contracted clients with a focus on mature, high-stakes NYC operators.
• Perform in-person and virtual presentations with leasing agents, property managers, and brokers onboarding them onto our products.
• Train clients on our platform and ensure full understanding, helping to answer any questions via the phone, email, or in-person with world-class customer service.
• Monitor our B2C referral pipeline and support B2B clients as their residents consider our services.
• Facilitate the closing of deals by checking in with leasing offices.
• Partner with Account Executives and Account Managers to strategize on accounts.
• Meet or exceed assigned quota & KPIs on a monthly basis.
• Collect customer feedback on product, process, and pricing changes and monitor impact.
• Maintain accurate, timely records of all activity in HubSpot.
• Hold site visits with partner buildings in your vicinity.
• Help with local in person events.
• Work from our NYC office 1-2 days a week.

Requirements

• Self-starter, problem-solver, and excited to take initiative on what’s needed for your client and are quick to respond to their inquiries.
• Strong presentation skills in front of large and small groups - you can tell TheGuarantors story.
• Strong networking skills and able to connect with clients at events and on-site.
• 3+ years in a training or account management role.
• Work with a sense of urgency, organized, and able to navigate shifting priorities and client requests.
• Based in NYC and familiar with NYC multifamily real estate.

Nice-to-Haves

• Experience with Hubspot or other CRM.
• 3+ years in the multifamily industry.
• Prior experience in leasing, property management, or brokerage.

Compensation & Benefits

• Base salary range: $75,000 - $85,000 annually (with OTE at $150,000 - $170,000 first year).
• Medical, dental, & vision insurance, beginning day one.
• Health savings account with employer contribution.
• Generous PTO and paid holidays.
• Flexible working hours.
• 401(k).
• Paid parental leave.
• Company sponsored short and long term disability.
• Flexible spending accounts (healthcare, dependent care, commuter).