Strategic Customer Success Manager

Responsibilities

• Own the relationships for strategic accounts across our bank, credit union, and fintech customers
• Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
• Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
• Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
• Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
• Establish business goals with each client and establish a plan to achieve targets
• Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
• Partner with Sales during pre and post sales

Requirements

• 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
• Experience with Salesforce and Salesloft, a plus
• Self-motivated, detail-oriented, with a big appetite for making our partners successful
• Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
• Candidates must be legally authorized to work in the United States and must live in the United States

Compensation

Salary Range: $160,000 - $190,000 base + bonus + equity + benefits

Perks:

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!