Strategic Customer Success Manager
Strategic Customer Success Manager responsible for owning relationships with key bank, credit union, and fintech accounts. Onboard clients, provide consultative fraud and identity expertise, drive business goals, share insights with internal teams, and support pre/post-sales activities. Requires 7-9 years in fraud/identity customer success or account management.
About the job
Responsibilities
- Own the relationships for strategic accounts across our bank, credit union, and fintech customers
- Develop an extremely in-depth understanding of the fraud domain and SentiLink’s products
- Handle onboarding activities: dashboard training, account setup, setting initial SentiLink usage recommendations, etc.
- Meet with customers on a regular basis after onboarding (sharing performance data, product updates, exploring new products, handling renewals)
- Take a consultative approach - be able to understand what fraud situations partners are dealing with, and come up with potential solutions (even if it doesn’t include SentiLink’s own products!)
- Establish business goals with each client and establish a plan to achieve targets
- Collaborate closely and share insights with cross-functional teams to maintain customer centric culture throughout SentiLink: Sales, Data Science, Product, Fraud Intelligence and Engineering
- Partner with Sales during pre and post sales
Requirements
- 7-9 years experience as an advisor, consultant, Customer Success Manager or Account Manager in the Fraud and/or Identity space
- Experience with Salesforce and Salesloft, a plus
- Self-motivated, detail-oriented, with a big appetite for making our partners successful
- Willingness to travel up to 15% of the time to visit clients and for industry relevant conferences
- Candidates must be legally authorized to work in the United States and must live in the United States
Compensation
Salary Range: $160,000 - $190,000 base + bonus + equity + benefits
Perks:
- Employer paid group health insurance for you and your dependents
- 401(k) plan with employer match
- Flexible paid time off
- Regular company-wide in-person events
- Home office stipend, and more!
Skills
Customer Success, Account Management, Fraud Detection, Identity Verification, Salesforce, Salesloft, Consultative Selling
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