Customer Enablement Manager
Manages enablement and adoption strategies for strategic customers, helping them realize measurable value from Figma through tailored training, product expertise, and consultative engagement. Requires 4+ years in customer-facing SaaS roles and native or bilingual German proficiency.
About the job
Responsibilities
- Manage the adoption journey for a portfolio of large, strategic customers.
- Understand customer goals and success metrics, using product data to inform proactive engagement strategies and measurable value delivery.
- Document proactive engagement strategies in bespoke enablement plans.
- Share best practices, use cases, and product expertise to help customers unlock the full value of Figma.
- Build trusted relationships with stakeholders ranging from individual contributors to senior leaders.
- Collaborate with Account Executives on account reviews, expansion opportunities, and renewal-risk mitigation.
- Deliver live and scalable training sessions tailored to customer maturity and needs.
- Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to support customer success.
Requirements
- 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management, or a relevant customer-facing SaaS role.
- Excellent communication skills and the ability to connect with a wide range of customer personas.
- Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
- Track record of delivering impactful outcomes, adapting to evolving customer needs, and collaborating effectively across functions.
- Native or bilingual German proficiency.
Nice to Have
- Experience using Figma or other design and collaboration tools.
- Background in UX/UI, Design Operations, or frontend development.
Skills
Figma, SaaS, Customer Success, Technical Account Management, Customer Enablement, Account Management, Product Adoption, Ux/Ui, Design Operations, Frontend Development
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